AntiThesis
Executive Member
Hey 
I know you guys frequent this forum and this appears to be the only way of getting hold of you.
I've tried to send to [email protected] with no result.
I've tried to send to [email protected] with only a form email "Thank you SO much for your email!" as a return and nothing else.
I've tried your support number 0861 22 44 66 and it's eternally unavailable.
Is there something I'm missing?
I don't mean to be annoying about this but our organization applied for Uncapped at the beginning of February. Openweb said they didn't get the application. Fine. We then reapplied, sent it in and confirmed it had been received.
Two weeks later when I'd heard nothing, I asked Openweb and was told that IS had lost the application. Fine, not a problem (would have been nice to be told about it beforehand but fine) I sent in another application.
I've yet to hear from you on this one and the month of March is slowly ticking by. I'm still with an ISP I don't want, paying prices I don't want and running out of cap.
Now this is despite the fact that we've paid for the first month of access (as requested) as well as the deposit for the router. You guys are very quick to ask for cash but not so fast on the service so far.
Now, I don't know if I even particularly want to be with Openweb if this is what the support is going to be like but I know they're a quality company and I know that many people here have had fantastic experiences with them.
Please guys, don't prove me wrong here.
I know you guys frequent this forum and this appears to be the only way of getting hold of you.
I've tried to send to [email protected] with no result.
I've tried to send to [email protected] with only a form email "Thank you SO much for your email!" as a return and nothing else.
I've tried your support number 0861 22 44 66 and it's eternally unavailable.
Is there something I'm missing?
I don't mean to be annoying about this but our organization applied for Uncapped at the beginning of February. Openweb said they didn't get the application. Fine. We then reapplied, sent it in and confirmed it had been received.
Two weeks later when I'd heard nothing, I asked Openweb and was told that IS had lost the application. Fine, not a problem (would have been nice to be told about it beforehand but fine) I sent in another application.
I've yet to hear from you on this one and the month of March is slowly ticking by. I'm still with an ISP I don't want, paying prices I don't want and running out of cap.
Now this is despite the fact that we've paid for the first month of access (as requested) as well as the deposit for the router. You guys are very quick to ask for cash but not so fast on the service so far.
Now, I don't know if I even particularly want to be with Openweb if this is what the support is going to be like but I know they're a quality company and I know that many people here have had fantastic experiences with them.
Please guys, don't prove me wrong here.
