Faulty Telkom line finally fixed

K

KDZAR

Active Member
Joined
Jul 17, 2012
Messages
70
Reaction score
3
Just some advice about my line fault.
ADSL line broke 9th Feb, logged fault the 10th Feb, heavy noise and crackling on the line. One week later (17th Feb) no response from Telkom. Tried twitter account who advised I should try testing with new headset. 18th Feb called morning and afternoon to try and escalate. Nothing.
19th Feb got hold of the Regional managers called at 1pm. Explained my case thoroughly. 3pm Telkom techie called to come around and now 4:30pm and line was fixed.

Seems you have to call the managers to get things done... Using the call centre is a waist of time.

This file helped a lot although took about 4 attempts to get the correct area, think it is and old file.
View attachment Gautgeng_ADSL_Managers.xls
 
Glad you came right, that's a short wait considering Telkom :D

And btw, the girl on the left has a waist of time:

5224209155_39c3c37488_z.jpg
 
2 months... you must have the patience's of a saint... Mine was out for a month (18 January to 17 February) I was ready to drive to their head-office to find someone to swear at.
 
I'm only on day 3 without ADSL, the withdrawal was so intense I've had to borrow a 3G USB stick from my brother to at least get basic internet access again. :cry:

I've been battling with Telkom to try and get it sorted out, but nothing as yet. Having said that, I have confirmed that if they don't sort it out in less than 5 days (for residential customers) you can apply for a service interruption rebate.

Cold comfort. :(
 
I thought I'd have the same problem with having to wait ages for them to sort out my suddenly slow internet from Friday. Logged a fault on Monday afternoon. Received a phone call Tuesday morning to find out if my internet was fine as some cable had been faulty. Was really impressed at the speedy service.
 
KDZAR said:
Just some advice about my line fault.
ADSL line broke 9th Feb, logged fault the 10th Feb, heavy noise and crackling on the line. One week later (17th Feb) no response from Telkom. Tried twitter account who advised I should try testing with new headset. 18th Feb called morning and afternoon to try and escalate. Nothing.
19th Feb got hold of the Regional managers called at 1pm. Explained my case thoroughly. 3pm Telkom techie called to come around and now 4:30pm and line was fixed.

Seems you have to call the managers to get things done... Using the call centre is a waist of time.

This file helped a lot although took about 4 attempts to get the correct area, think it is and old file.
View attachment 100865
Click to expand...

You need to have contacts at the Telkom direct Store I usually get my clients and my line repaired in 1-3 days with immediate escalation and even installations are fast.

Pitty you were not in PMB or I could have helped.
 
Anyone knows the regional manager for the mayfair area(JHB). I phoned the guy given by the excel document on the Telkom website but the guy said he isn"t in charge of that area. Any ideas because TelkomZA seems to have done his part, the rest of Telkom just seems hopeless
 
supervegeta41 said:
Anyone knows the regional manager for the mayfair area(JHB). I phoned the guy given by the excel document on the Telkom website but the guy said he isn"t in charge of that area. Any ideas because TelkomZA seems to have done his part, the rest of Telkom just seems hopeless
Click to expand...
which section (column)?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X