Feedback From Email Sent

guest2013-1 · Sep 2, 2004

that dude that said because he installed a proxy server and a firewall is probably an ex-mweb user who LOVED their tech support for all their wisdom and true world knowledge they shine on him whenever he calls with a problem

yes, that was sarcasm

Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!

Headend · Sep 2, 2004

Sentech's responce...

http://www.sentech.co.za/index.php?name=Forum&file=viewtopic&t=67

Headend
Tower: Mintek (82) - Signal: 29% (Poynting Grid Antenna) - Firmware: 5.0.1.60/A1 - 256k package
SNL: 13dBm BER: 71% RSCP: -77dBm ISCP: -88dBm - Smoothwall and PPPoE

loosecannon · Sep 2, 2004

that is a lame ass response to the email we sent out ... when are they going to respond and fix the problems speed is no good today again ...

guest2013-1 · Sep 2, 2004

plus, who checks the bulletin board anyway!?

not our rocket scientist friend with his PROXY SERVER AND FIREWALL

Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!

loosecannon · Sep 2, 2004

well there are just 9 messages in the queue i have had reports of getting it more than once i think this is possible due to the link been reset and cant see any other reasons if you have got it more than once appologies.

one intresting reply from a non user who was on there list i called him up and he is fine with it bit pissed that sentech gave out his details...

<blockquote id="quote">quote:<hr height="1" noshade id="quote">
Hi there,

How the **** did you get my email address? I appreciate that you're unhappy
but don't appreciate unsolicited email, especially as I am not a Sentech
client!

Regards,
<hr height="1" noshade id="quote"></blockquote id="quote">

Inevitable · Sep 2, 2004

ROFL

Glory Glory Man United!

groenie · Sep 2, 2004

Congrats!
That must have been the most enjoyable and well-written spam message I've ever received!

On the serious side - I fully support this initiative!

Groenie

bHOLDher · Sep 2, 2004

Interesting - Can't get a response from Sentech, then you send a mail to a few people, and ba-boom: Two new entries on the notice board.

nocilah · Sep 2, 2004

So... here we are being capped... and handing over R650.00 or more for this treatment and all sentech has to say is well what we have been hearing for a while now...

Surely we should take this to the press and apply some preasure on Sentech and let be public knowledge of their capping... I mean we are ALL experiencing this... is that not proof enough...

Anyway glag I found this forum...

arf9999 · Sep 2, 2004

Hey loosecannon, I finally got the mail (twice).

Maybe it was held up by my FIREWALL AND PROXY

gripen · Sep 2, 2004

Ah one of the first to be spawned by the mass mailing. Welcome.

<center>** still capped at 48kbps and who knows for how long ** proof </center>

dorris · Sep 2, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">I mean we are ALL experiencing this... is that not proof enough...<hr height="1" noshade id="quote"></blockquote id="quote">
But, thats not what helpdesk told me, I'm the only one!!!
vowthorn: Welcome!!!
in regards to press notification, we've been holding back on sentech for a little while to give them a window to clean up their house, but now the time is ripe!
See the topic, http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=4736 knowing the enthusiasm of users on the forum, and the avid press readership of the forum, since sentech invited the press for questions, they'll get it very soon!

loosecannon · Sep 3, 2004

there is a meeting scheduled with sentech where the more technical users will be addressing these issues on saturday a full report back will be made to the forum and i beleive a press release is probably due at that time ....

some more mails recived ...

<blockquote id="quote">quote:<hr height="1" noshade id="quote">
HI THERE GROUP OF SENTECH CUSTOMERS,

Thanks very much for sending us your letter and for supplying the valuable
information.

My wife and I also have been experiencing the problems you mention. We also
have found Sentech 'help desk' assistance unhelpful.

Please keep us on your mailing list and keep us informed of any further
developments.

The initiative you took on behalf of us is appreciated very much.

Keep well.
<hr height="1" noshade id="quote"></blockquote id="quote">

<blockquote id="quote">quote:<hr height="1" noshade id="quote">
Hi there....As a relatively "new"customer,i must confess,the issues
mentioned in your e-mail does certainly raise concern for me....

I personally have not "as of yet"had a very bad experience with Sentech
as such but then again,it could still perhaps be early days as i
haven,t used it very often?(I am keeping my "landline dial-up" as a
"back up" for now....)

There are certain "minor"issues that i did encounter with regards to
getting connected initially though...In my opinion there is quite a bit
of room for improvement regarding the technical support for Mac
users...?Although i eventually got "My Wireless" going,it probably
would have been a much quicker and less frustrating process had there
been
more specific info,options and guidelines available on the website to
Mac users regarding the registration process as well as how to set up
one's Mac etc.It did take quite a few e-mails and phone calls to
eventually get the right info...(Maybe a "Set-up guide for dummies"or
something like that would have helped as the installation Cd couldn't
run on my Mac Laptop....?)

Even though Sentech Support did respond promptly to all my e-mails
during the set-up process,i could not help getting the feeling that
some of the technical support staff members were maybe "uninformed"with
regards to Mac.

I am certainly no computer expert so,maybe it is not for me to judge
them but i do feel strongly about the fact that Sentech as a company
should make provision for Mac users on their website,software
installations etc.as well as hopefully,(if not already...mmmm,being
hopeful here....),train their staff(retail as well as technical
support), to deal with most technical problems that their customers are
generally experiencing,whether it be for PC or Mac offcourse.....

At the risk of maybe adding more "fuel to the fire",i just wanted to
bring these thoughts of mine to your attention in hope of better
service for all Sentech Customers in the future....

Regards,
<hr height="1" noshade id="quote"></blockquote id="quote">

<blockquote id="quote">quote:<hr height="1" noshade id="quote">
Interesting email. Short of quitting Sentech and finding a new ISP, is there
anything I can do?

Also, please put me on your mailing list. Please use my home address, not my
work address.

Regards
<hr height="1" noshade id="quote"></blockquote id="quote">

[/quote]

malec · Sep 3, 2004

Hows that for 5% you sentechs twats?!

mmuthen · Sep 3, 2004

is anybody else concerned about the "soft limits" mentioned in

http://www.sentech.co.za/index.php?name=Forum&file=viewtopic&t=66

i don't think i use that much anyway, but one of the reasons i signed up was because of the unlimited volumes

Kai · Sep 3, 2004

OMG!?!?! "soft limits"!?!? that's CAPPING!!! saying with me you stupid fcks! C.A.P.P.I.N.G! eish - wait 'till ASASA get their hands on this!

<hr noshade size="1"><div align="right">one day we will all look back at this... laugh nervously... and change the subject...
tower82(mintek).randparkridge.jhb|sig:9%|node:3|snl:0%|ber:28%|256k</div id="right">

guest2013-1 · Sep 3, 2004

Well, according to what I can see, I'm capped to 64k almost 12 hours out of the day, and 128k for the rest (this is international) I'm on the 512k package, local speeds seem to be okay, better if you're on saix or whatever, anyway...

If you work out, if I were to download constantly at the current speeds I am getting, I would be downloading average 40 gig, which is their softcap for 512k users. So I think they're enforcing this, because if you work out, 128k users claimed to be capped to 48kbps, which means that if they download constantly, they'll hit average 10 gig

These figures assuming that you have a day or so downtime.

Hell, my gran on a scooter with a memory stick is faster than Sentech's MyWireless!

clivedoubell · Sep 4, 2004

Now that we have rationalised it to ourselves that spam is actually OK if it serves a good purpose (well real spammers also believe that it serves a good purpose as it makes money for them), I just had this crazy idea. Why not go the whole hog seeing that we now officially are spammers. We get hold of the e-mail addresses of all South African internet users and we send them all a spam email with the heading CONSUMER ALERT, and then send them more or less the same content as our spam letter to the 3000 Sentech customers. This will make Sentech sit up and notice because it surely will have an effect on their signing up of future customers.

Well just a thought heheheh.

Clive Doubell
www.cybermatix.com
galaxy.xq@cybermatix.com

The_Right_Honourable_Brit · Sep 4, 2004

Keep it guys[

]

nocilah · Sep 4, 2004

clivedoubell: I think that is an awesome idea...

I mean we Sentech users know the downfalls of the current network but there are a lot of unsuspecting public out there who wouldnt know and will fall for the false advertising on sentech's webpage and told by their sales people.

Here's an exercise to do while you waiting for an International download.

Phone sentech and 'pretend' you are a new applicant and enquire about their state of service and speeds. Its a real laugh... Okay they mention the contention ratio and how 'sometimes' you might get low speeds but they say on the general they have fixed ALL bandwidth issues and a MyWireless 128k will out perform a 56.6K modem...

Yeah... then you break the news to them that you ARE a sentech user and hear the dude stammering and realising yuo have caught the bastard lying through his teeth.

I am sure this is going to completely blow up soon in the press and Sentech will be forced to make a decent decision regarding their service.

I think the only thing they can do is reissue new contracts and drop the price we pay monthly... regarding eveyrthing else they try it is not working... or is just downright insulting to us the hardworking customers of Sentech...

yup... sentech I think are going to feel the preassures of consumers getting angry soon.

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