Snotface
Senior Member
- Joined
- Jun 29, 2004
- Messages
- 666
- Reaction score
- 341
Tell me about it. Tried helping a relative of mine who was struggling to cancel their line. No matter what, we were refused direct access to the cancellation department. Absolutely insane.
You can download the cancellation form off the web site, fill that in fully and send it to the cancellations email address. Notice period is 21/22 business days, basically a month. After a week or so, just forward your mail again (i only got their email notification after forwarding my mail).
I got phoned back the day my account lapsed. If they don't cut you off, cut payment anyway, you have the proof that you cancelled.