Durban (Openserve) Fibre suggestions

Eniigma

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So I've had the 4mb uncapped fibre with Openserve for R599 for around a year.

Typically as with all things Telkom it was a screw from the start.
First they over billed me, then put me on a 24 month contract after I had explicitly and repeatedly told them no contract during the whole sign up process.

Anyway fast forward a few months and much screaming and shouting and threatening and it's kinda finally resolved. My invoice is always fun to read, with charges and credits to get it to the agreed R599.

Now I'm wanting to move and have signed up with Afrihost (I know) so after a month and 9 days of waiting for them, I threw my toys out the cot yesterday (p.s @Afrifella I'm still waiting on your reply or heck even acknowledgement of my pm yesterday). I finally got a reply around 19:00 last night. They're still waiting on Telkom / Openserve to release the line. Really a month to tell me that?

Anyway, this and all the comments I've been reading here, have lead me to question the wisdom of continuing with the move...

Any recommendations for Fibre ISP's in the Durban north area that can use my existing Openserve connection?

Looked at Vumatel.. they say it's not available.
Cool ideas (who seem to be very popular here) are farking expensive. R704 according to their website for the same R599 I’m currently getting.

I already have my own router and everything is installed and active so I don't need or want any of that crap.

Price and non-restrictive FUP are the most important to me at the moment. I average between 400-800 gb a month currently on my 4mb Openserve line, even with their throttling, which happens often.

My primary reason for wanting to move is i don't want telkom to screw up my bill again and to start fighting with them again trying to get it right. That and it's Telkom.
 
Vumatel isn't an ISP. They are a Fibre Infrastructure Provider, just like Openserve.

With regard to ISPs, Cool Ideas are the best. Their uncapped fibre is unshaped and has no throttling, unlike most providers, hence the slightly higher cost. RocketNet also had some good reviews, but I've never seen their packages. If you're fine with shaping/throttling, Afrihost is fine. Tech5 is a popular provider in Kloof, you can also look into them.
 
Sorry for trying to thread jack (but sort of related)...

Gonna be able to choose between openserve and vumatel as a fibre provider in the near future also in Durban... Who do you think would be the best if you had a choice?
 
Sorry for trying to thread jack (but sort of related)...

Gonna be able to choose between openserve and vumatel as a fibre provider in the near future also in Durban... Who do you think would be the best if you had a choice?

Vumatel is always the more cost effective route, so unless you have area specific related issues with them they should be your first choice.
 
Sorry for trying to thread jack (but sort of related)...

Gonna be able to choose between openserve and vumatel as a fibre provider in the near future also in Durban... Who do you think would be the best if you had a choice?

Vumatel generally always most cost effective because there is no IPC needed unlike on Openserve's network. So I'd say try and get Vuma ideally.

In terms of ISP choice, I'd go for Cool Ideas.
 
So I've had the 4mb uncapped fibre with Openserve for R599 for around a year.

Cool ideas (who seem to be very popular here) are farking expensive. R704 according to their website for the same R599 I’m currently getting.

I already have my own router and everything is installed and active so I don't need or want any of that crap.

I'm going to eat my hat a little here and say I was wrong with that statement.
From what I can see now,
CISP is R704 for an uncapped, unshapped unthrottled 4mb line.
Telkom is shapped and throttled.
The afrihost package I was compairing it to was the home uncapped which is throttled and shaped. The apples with apples afrihost is R717.
So I take it back they are not farking expensive like i thought when compairing apples with apples.
 
So a big props to Cool Ideas.

After much looking I decided to try them after my woes.

I signed up on Wednesday evening. After much back and forth, I was told I'd applied for the wrong thing and needed to submit a new order.

I did so at 12:49 on Thursday, including a new line application with Openserve. As of 17:40 on Friday I was connected and up and running with my new fibre install. Less than 29 hours from order to up and running.

Also CISP was replying to my queries within minutes. The longest wait I had was about 30 min. The "other guys" over a week to reply on average.

Good work guys.


To be fair to the other ISP that took over 7 weeks.. a significant portion of that blame falls at the feet of Openserve who took forever to cancel/ release/ migrate whatever they needed to do. But the other guys could have and should have kept me update and replied promptly.
 
Sorry for trying to thread jack (but sort of related)...

Gonna be able to choose between openserve and vumatel as a fibre provider in the near future also in Durban... Who do you think would be the best if you had a choice?

Where in Durban?
 
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