Fibre in Ramsgate

@AfriNatic no throughput this morning. Rebooted ONT and router. "Your router is not connected to the Internet"
 
@AfriNatic no throughput this morning. Rebooted ONT and router. "Your router is not connected to the Internet"
Reference:
FRG1666241
Start Date:
2021-12-01 05:24:00.0
Impact:

Progress Status:
Resolution In-Progress
Area:
Not Specified
Region:
Durban
 
Reference:
FRG1666241
Start Date:
2021-12-01 05:24:00.0
Impact:

Progress Status:
Resolution In-Progress
Area:
Not Specified
Region:
Durban

Morning,

Please see the below updates regarding the outage.

New Outage:

Outage title: Outage | DBN | Umtentweni and Sea Park Down
Outage ref (solid): FRG1666241
Impact start time: 2021-12-01 05:24
Impact: Down

Outage Update
-- Logged the outage with the maintenance team

Outage Status: Update

Outage title: Outage | DBN | Umtentweni and Sea Park Down
Outage ref (solid): FRG1666241
Impact start time: 2021-12-01 05:24
Impact: Down

Outage Update
-- Logged the outage with the maintenance team
-- Down due to power. Generator being dispatched. ETA is 08:30am.
 
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Reactions: Yuu
Morning,

Please see the below updates regarding the outage.

New Outage:

Outage title: Outage | DBN | Umtentweni and Sea Park Down
Outage ref (solid): FRG1666241
Impact start time: 2021-12-01 05:24
Impact: Down

Outage Update
-- Logged the outage with the maintenance team

Outage Status: Update

Outage title: Outage | DBN | Umtentweni and Sea Park Down
Outage ref (solid): FRG1666241
Impact start time: 2021-12-01 05:24
Impact: Down

Outage Update
-- Logged the outage with the maintenance team
-- Down due to power. Generator being dispatched. ETA is 08:30am.
Thanks back up now.
 
Thanks back up now.

Great. Outage has been resolved.


Outage Resolved

Outage title: Outage | DBN | Umtentweni and Sea Park Down
Service Type: FTTH
Outage ref (solid): FRG1666241
Impact start time: 2021-12-01 05:24
Impact stop time: 2021-12-01 07:57
Impact: Down

Outage Root Cause
-- Power.
-- Genset was deployed by Frogfoot team.
 
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Reactions: Yuu
Great. Outage has been resolved.


Outage Resolved

Outage title: Outage | DBN | Umtentweni and Sea Park Down
Service Type: FTTH
Outage ref (solid): FRG1666241
Impact start time: 2021-12-01 05:24
Impact stop time: 2021-12-01 07:57
Impact: Down

Outage Root Cause
-- Power.
-- Genset was deployed by Frogfoot team.
Fibre down again. 4 lights on ONT but red on router.
 
Fibre down again. 4 lights on ONT but red on router.

Hi,

There is currently an outage affecting services in the area.


New Outage

Outage title: Outage | DBN | Sea Park | Umtentweni | Shelley Beach | Port Shepstone | Down
Outage ref (solid): FRG1679282
Impact start time: 2021-12-02 19:29
Impact: Down

Outage Update
-- Logged to Layer 1 Vendor
 
Was down for an hour.

There's literally downtime every week on FF.

It's impossible to do any meaningful guild activities in MMO's on this unstable network. Always hit prime time and always on weekends.
 
And there it is, the inevitable Frogfoot feedback concerning constant network issues.

Every. Time.

How can an FNO be this consistently bad.
 
Was down for an hour.

There's literally downtime every week on FF.

It's impossible to do any meaningful guild activities in MMO's on this unstable network. Always hit prime time and always on weekends.
We have deployed a load balancing router with a telkom LTE backup connection. Seamlessly switches between the fibre and the LTE when fibre goes down for faults and loadshedding.
 
We have deployed a load balancing router with a telkom LTE backup connection. Seamlessly switches between the fibre and the LTE when fibre goes down for faults and loadshedding.
Yeah I'll have to do the same thing.

Pity as I wanted to get rid of my Telkom LTE but so far I had to keep it around as a plan B.

What router did you get btw?
 
Just received a call to reschedule my installation date to today at 1pm.

Seems promising the live date is very near.
 
Service has been activated. You can do the activation by visiting login.afrihost.com from the connection.
I keep getting redirected to the network diagnosis screen and then I get router is unable to connect to the internet.
 
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