Fibre in Ramsgate

dotcat said:
@Afrigirl @AfriNatic tweni dead
Click to expand...

The outage is still ongoing. I will ask frogfoot for an update.

Outage Update

Outage Title: Outage | DBN | Durban South Coast | Down
Outage Ref(solid): FRG3247148
Impact Start Time: 2022-12-09 10:30:00
Impact: Hard Down

Outage Update:
2022-12-09
-- Logged to FF Maintenance
-- ETA to site is 11:58
-- Team found a fibre break, 4 cables are broken. More updates to follow
-- Team is busy exposing cables
-- Team is at the manhole starting to pull new cables
-- Team is busy prepping to splice
-- Technicians are busy splicing
-- Team still prepping next joint for splicing. Next update at 20:00
-- Splicing half way done on the one end, team almost done with prepping on the other end and will commence splicing shortly. Next update at 22:00
-- Team still busy splicing. Next update 00:00
-- Manhole A
1st-288- done
2nd-288-done
The 144-72 splices done
-- Manhole B
1st-288-72 Splices done
The 144-done
2nd 288 starting to prep for splicing

2022-12-10
-- Teams are prepping last 288f cable, splicing to commence shortly
-- Technicians are still busy splicing
-- Splicing completed, majority of links have restored. Technicians are currently investigating the remaining links which are down
-- Working from A Manhole to B Manhole to localize the offline links next update at 11:00
-- Team rectified issue found, unable to check links due to loadshedding that is till 11am, Next update at 12:30am to advise on ETTR
 
Rayne said:
Yeah the problem is they laid their cables 20cm below ground (some parts even visible).

Imagine for a moment how **** your work has to be for a corrupt and useless municipality to chase you away 3 times.
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Lol, yeah their fibre cable is lying on the side walk close to the waffle house here in ramsgate
 
Please note. There is an additional impact due to an extended power outage in Port Shepstone.

Maintenance technician en-route from Durban with a generator.
 
Ok , I’m a teeny bit worried that frogfoot needs a generator , thought the would be able to cope with load shedding
 
Rayne said:
Yeah the problem is they laid their cables 20cm below ground (some parts even visible).

Imagine for a moment how **** your work has to be for a corrupt and useless municipality to chase you away 3 times.
Click to expand...
Good day, Rayne. We apologize for the inconvenience caused. Kindly send your details to [email protected], so that we can urgently investigate the matter and assist further.
 
If you are afraid speed and consistency you sign up with frogfoot. Oh and yes they don't show any outages on their side
 
Good Evening @Rayne

Kindly DM us with the below details so as to assist you:
- Your full name
- Physical Address
- Cell phone number
- FRG
 
Afrigirl said:
Morning.
Have the services been restored?
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Yes, indeed it was up and running when I woke up this morning, thanks.

@Frogfoot Fibre sorry, I went to bed after my post last night. Its working again now.

As for your earlier request to email you can simply read through this thread when you have some time on hand for a better understanding of our grievances. We've mentioned, linked and discussed things here since trenching began.

In essence bad workmanship from your trenchers you hired off the street means our new fibre network has been gutted and patched so many times already in only a year that it is now viewed as unreliable so here we are today, sitting with multiple down times a week, people moving to other providers and those still without other providers already making plans for the move once they become available.

You guys had a massive opportunity here in the South Coast and you blew it due to shoddy groundwork by unqualified, unemployed people recruited via whatsapp and posters, lack of oversight during groundwork and lack of planning. Infrastructure in the South Coast is old and UGU has thousands of water breaks every single month. Laying your fibre cables right on top of old water cables was not a good idea. It was a maintenance nightmare waiting to happen.
 
Hey everyone.

If you guys are having issues on the openserve network like me.
Im in Trafalgar South Coast with Afrihost/Openserve 250meg/125meg line.

Since the 10.12.2022 December been getting slow speeds/high ping/packet loss mainly from 18H00 to 23H00 or longer.
From 170-185 ping normally to 240-250 london/paris servers.

But these last 2 days its been throughout the day and night.

Please log faults for congestion so that openserve will most likely do something thanks.
My logged fault is still open.

Fews tests below.

25.12.2022_Congestion.png

26.12.2022_20H00_Congestion.png
 
Last edited:
Minazetsu said:
Hey everyone.

If you guys are having issues on the openserve network like me.
Im in Trafalgar South Coast with Afrihost/Openserve 250meg/125meg line.

Since the 10.12.2022 December been getting slow speeds/high ping/packet loss mainly from 18H00 to 23H00 or longer.
From 170-185 ping normally to 240-250 london/paris servers.

But these last 2 days its been throughout the day and night.

Please log faults for congestion so that openserve will most likely do something thanks.
My logged fault is still open.

Fews tests below.

25.12.2022_Congestion.png

26.12.2022_20H00_Congestion.png
Click to expand...
@AfriNatic is aware, feeling it in Uvongo as well.
 
@ronnie_94 Yes my fault is logged through him aswell and sad to hear that we both in this mess.

But the more people know and log faults the higher chances of openserve actually doing something due prior experiences with them lol.
 
The fault is still open for investigation and there is no feedback yet. We have requested feedback from Openserve but haven't received feedback yet. The network freeze and a bunch of public holidays have slowed this fault right down. Congestion faults do not get the same priority as network outages for example.

Screenshot 2022-12-26 at 21.12.22.png
 
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