Fibre in Ramsgate

ronnie_94 said:
Froggie go down?
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Frogfoot Outage | Margate​

12:43, 23 SEP 2022​

MEDIUM IMPACT
Please note users on the Frogfoot network in Margate will experience no connectivity due to an outage. Frogfoot engineers are attending to the fault. We apologise for any inconvenience caused.
 
ronnie_94 said:
Openserve installing today at the office as well, cannot wait to rid of ff at the office as it causes so much downtime and resorting to LTE is just painful.
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Frogfoot went down on Friday. Swopped to Openserve (which is currently on the free month trial) and worked perfectly. Still on it now as have not bothered to plug Frogfoot back in.
 
EnT@nGleD said:
Frogfoot went down on Friday. Swopped to Openserve (which is currently on the free month trial) and worked perfectly. Still on it now as have not bothered to plug Frogfoot back in.
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Did the same once I was on the free trial, completely forgot ff was even still active :ROFL:
 
I'll just wait patiently for them to swing by here. At least I know they are definitely coming.

I said from day one that its a bad idea to dig on they south coast. It was an even worse one to lay fiber on top of failing water pipes in a municipality that service 1k+ breaks a month.

Openserve is in the air. Should be like the old ADSL days. One or two issues a year.
 
Rayne said:
I'll just wait patiently for them to swing by here. At least I know they are definitely coming.

I said from day one that its a bad idea to dig on they south coast. It was an even worse one to lay fiber on top of failing water pipes in a municipality that service 1k+ breaks a month.

Openserve is in the air. Should be like the old ADSL days. One or two issues a year.
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Almost a month since installation and have not noticed any issues or downtime so far, definitely the superior FNO to be with.
 
Hmm, wonder where they're digging at this hour lol

edit: Thankfully was a blip I think :)
 
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Frogfoot Outage | Durban South Coast​

11:06, 03 OCT 2022​

MEDIUM IMPACT
Frogfoot has informed us of a network outage affecting Durban South Coast, affected clients will experience limited to no connectivity. Frogfoot engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.
FROGFOOT
MARGATE
 
Outage Resolved | DBN | Durban South Coast | Down
Outage Update:

-- Logged to layer 1 vendor and FF Maintenance
-- FF technicians are on-site currently investigating
-- Technicians confirmed link was damaged due compacting on road construction nearby
-- Technicians re-spliced on both ends of the joint to restored services
 
Oh my, I am not getting a warm fuzzy feeling with all these post. Just moved to Ramsgate from Gauteng on Thursday . And my connection speed sucks. Got a gigabit line, and am currently running at a massive 1mbps. And for some reason, this seems perfectly fine to Frogfoot
 
Gothan said:
Oh my, I am not getting a warm fuzzy feeling with all these post. Just moved to Ramsgate from Gauteng on Thursday . And my connection speed sucks. Got a gigabit line, and am currently running at a massive 1mbps. And for some reason, this seems perfectly fine to Frogfoot
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I completely understand your frustration and I apologise for the inconvenience. Let me look into it, you can send me a PM
 
KZN Network Update

"We would like to provide an update on the network outages experienced in the past weeks that have affected nodes on the KwaZulu-Natal South Coast, impacting on service availability in Shelly Beach, Margate and Ramsgate.

Major road reconstruction in these areas, aimed at addressing damages caused by flooding in April 2022, have damaged fibre cables - causing customers to be disconnected.

It is expected that the road construction work could impact availability of service and thus redundancies are being worked on between Port Shepstone and Shelly Beach as well as Ramsgate and Umtentweni."

Frogfoot has assured us that they are working on improving the network redundancy to prevent such outages in the future.
 
Afrigirl said:
KZN Network Update

"We would like to provide an update on the network outages experienced in the past weeks that have affected nodes on the KwaZulu-Natal South Coast, impacting on service availability in Shelly Beach, Margate and Ramsgate.

Major road reconstruction in these areas, aimed at addressing damages caused by flooding in April 2022, have damaged fibre cables - causing customers to be disconnected.

It is expected that the road construction work could impact availability of service and thus redundancies are being worked on between Port Shepstone and Shelly Beach as well as Ramsgate and Umtentweni."

Frogfoot has assured us that they are working on improving the network redundancy to prevent such outages in the future.
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Haven't noticed any down time in the last few weeks but good to hear!
 
Please note the outage logged.

New Outage

Outage Title: Outage |DBN | Ramsgate<> Margate | Degraged
Outage Ref(solid): FRG3139234
Impact Start Time: 2022-10-08 13:42:00
Impact: Degraded

Outage Update:
2022-10-08
--Logged to maintenance
 
I believe we have a fresh one, started blipping late last night but fully off about half an hour ago.
 
Crumbl0x said:
I believe we have a fresh one, started blipping late last night but fully off about half an hour ago.
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Hi,

Below is the outage logged.

New Outage

Outage Title: Outage | DBN | Durban South Coast | Partial
Outage Ref(solid): FRG3143117
Impact Start Time: 2022-10-11 14:11:00
Impact: Hard Down

Outage Update:
2022-10-11
-- Logged to Layer 1 Vendor
 
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