Fibre in Ramsgate

Frogfoot Notice: DBN | Durban South Coast | Partial| Customers may experience problems with intermittent connectivity. Kindly note that the Engineers are attending. Further feedback to follow. | Logged with FF Maintenance and layer 1 vendor.
 
Gothan said:
Any news or is it again gonna be down for 8 hours like last night
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Unfortunately, it's not looking positive.

Outage Update

Outage Title: Outage | DBN | Durban South Coast | Partial
Outage Ref(solid): FRG3343989
Impact Start Time: 2023-01-20 13:44:00
Impact: Hard Down

Outage Update:
2023-01-20
-- Logged with FF Maintenance and layer 1 vendor
-- FF technicians are on site busy localizing fault
-- Municipality busy with excavation, techs can only start with work once the excavation is completed by Council. Techs will access and see if it is possible to pull slack once Council work is completed. No ETA from Council as yet
 
AfriNatic said:
Unfortunately, it's not looking positive.

Outage Update

Outage Title: Outage | DBN | Durban South Coast | Partial
Outage Ref(solid): FRG3343989
Impact Start Time: 2023-01-20 13:44:00
Impact: Hard Down

Outage Update:
2023-01-20
-- Logged with FF Maintenance and layer 1 vendor
-- FF technicians are on site busy localizing fault
-- Municipality busy with excavation, techs can only start with work once the excavation is completed by Council. Techs will access and see if it is possible to pull slack once Council work is completed. No ETA from Council as yet
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Wait, so will they now wait days, cause I’m gonna punch frogfoot technicians in the face if I have to sit and wait for days! I have work to do
 
Rayne said:
Now Umtentweni is also down.
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Yeah they dug a massive hole next to marine drive severing the cables and now they basically sit and blow bubbles and wait for the work to be done before they will do anything, which will not happen over this weekend I can tel you that.
 
Gothan said:
Yeah they dug a massive hole next to marine drive severing the cables and now they basically sit and blow bubbles and wait for the work to be done before they will do anything, which will not happen over this weekend I can tel you that.
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I was still up when Shelly was down.

If I am down all weekend I will cancel this @Frogfoot Fibre
 
I'm down 20m now and see on Whatsapp they are excavating in Commercial Rd Umtentweni fixing a leaking pipe. Our water is off now too.

Pretty sure they cut the Fibre hence why Umtentweni and Sea Park is down now. @Afrigirl @Frogfoot Fibre please check and log fault. We were up for hours when Shelly was down. I don't think it's related.
 
Rayne said:
I'm down 20m now and see on Whatsapp they are excavating in Commercial Rd Umtentweni fixing a leaking pipe. Our water is off now too.

Pretty sure they cut the Fibre hence why Umtentweni and Sea Park is down now. @Afrigirl @Frogfoot Fibre please check and log fault. We were up for hours when Shelly was down. I don't think it's related.
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Hi @Rayne, please check your PM.
 
Outage Update | DBN | Durban South Coast | Partial|Vendor technicians onsite testing
 
@Frogfoot Fibre what does that mean? I seriously need this connection else I’m losing this contract and with all the load shedding the towers are non existent
 
Hi Gothan, the technicians are on site trying to resolve the issue. further feedback to be provided.
 
Thank god, I’m sitting in an internet cafe currently so will check when I’m home
 
Outage Resolved | DBN | Durban South Coast | Partial| FF technicians re-splice to restore services, outage resolved.
 
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