Fibre in Ramsgate

Got a hold of the FF tech who asked me for the number on my ONT and what do you know I'm online 30 minutes later...

A whole weekend wasted due to a wrong configuration that could have been solved in an instant.

@AfriNatic @AfriGuy I want to dedicate a special thanks to you chaps for your silence during this period. If anything I wish I was with VOX or Vodacom who bombarded their clients with references as well as updates throughout the past 2 days.

@Frogfoot Fibre I wont cancel your rubbish fibre the day another network goes live in my neighborhood. I'll cancel it the very minute it does.
 
Rayne said:
Got a hold of the FF tech who asked me for the number on my ONT and what do you know I'm online 30 minutes later...

A whole weekend wasted due to a wrong configuration that could have been solved in an instant.

@AfriNatic @AfriGuy I want to dedicate a special thanks to you chaps for your silence during this period. If anything I wish I was with VOX or Vodacom who bombarded their clients with references as well as updates throughout the past 2 days.

@Frogfoot Fibre I wont cancel your rubbish fibre the day another network goes live in my neighborhood. I'll cancel it the very minute it does.
Click to expand...
I do not think the reps work weekends anymore on mybb, I see they are usually quiet on weekends for a bit now but @AfriNatic can confirm.
 
Penner said:
Well whaddayaknow, frogfoot is down again.
Click to expand...

New Outage

Outage Title: Outage | DBN | Durban South Subset | Down
Outage Ref(solid): FRG4589077
Impact Start Time: 2024-03-03 05:23:00
Impact: Hard Down

Outage Update:
2024-03-03
-- Logged to layer 1 vendor
-- Link is affected due to Power failure at Port Shepstone
-- Third party vendor techs onsite awaiting site access
 
Penner said:
Well whaddayaknow, frogfoot is down again.
Click to expand...

Frogfoot response to network outage complaints

Frogfoot explains flurry of network outages South African fibre network operator Frogfoot says that fibre-to-the-home outages and slowdowns experienced by customers in several provinces over the past few weeks were nothing out of the ordinary. MyBroadband recently received several emails from...
mybroadband.co.za
 
And of course it's Friday long weekend to boot and Fibre is down.

Of course.

@Afrigirl @Frogfoot Fibre Umtentweni is down.

And here I rushed home to boot up a game I was waiting for 12 ****ing years.
 
Afrigirl said:
Logged as a fault, while we wait for the outage to be confirmed.
#1527694
Click to expand...
Thank you.

Bulldozer is digging near the bridge at Sylvan Avenue Umtentweni.

Perhaps mention that to FF if at all possible.

Don't want them getting lost now...
 
Rayne said:
Thank you.

Bulldozer is digging near the bridge at Sylvan Avenue Umtentweni.

Perhaps mention that to FF if at all possible.

Don't want them getting lost now...
Click to expand...
*New Outage*

*Outage Title:* Outage | DBN | Umtentweni | OLT 1 | LC 1 | Partial
*Outage Ref(solid):* FRG4723270
*Impact Start Time:* 2024-03-22 14:05:00
*Impact:* Hard Down

*Outage Update:*
*2024-03-22*
-- Technician is onsite and located the break.
 
Fibre is down again in Umtentweni.

Jesus for thee weeks in a row now we have to sit without Fibre on weekends @Frogfoot Fibre

@Afrigirl please log again. It's the same Bulldozer at Sylvan Avenue Umtentweni again. They are replacing water pipes.

@Frogfoot Fibre why did you guys install Fibre right ****ing on top of water pipes? Who oversaw the South Coast rollout? What's his name? Is he fired? Where is he now?

Was far better off on LTE. **** Fibre speed if you never have it when you need it. I'm going to cancel this **** and go back to Telekom.
 
Rayne said:
Fibre is down again in Umtentweni.
Click to expand...
I sometimes help my mother sort out issues (she is on Frogfoot) and I find their customer service twitter useful when it's def a Frogfoot issue - both for confirming there's an issue logged and communicating with them if I need to discuss the issue further. Anyway, you probably know that but I thought I'd mention this one is logged according to their feed:

https://twitter.com/x/status/1771529628106076289
 
Rayne said:
Fibre is down again in Umtentweni.

Jesus for thee weeks in a row now we have to sit without Fibre on weekends @Frogfoot Fibre

@Afrigirl please log again. It's the same Bulldozer at Sylvan Avenue Umtentweni again. They are replacing water pipes.

@Frogfoot Fibre why did you guys install Fibre right ****ing on top of water pipes? Who oversaw the South Coast rollout? What's his name? Is he fired? Where is he now?

Was far better off on LTE. **** Fibre speed if you never have it when you need it. I'm going to cancel this **** and go back to Telekom.
Click to expand...

Hi

Outage has been resolved.

Outage Resolved

Outage Title: Outage | DBN | Umtentweni | OLT 1 | Partial
Outage Ref(solid): FRG4725181
Impact Start Time: 2024-03-23 11:12:00
Impact Stop Time: 2024-03-23 15:00:00
Impact: Hard Down

Outage Update:
2024-03-23
-- Logged to FF Maintenance
-- The technician has been dispatched. ETA to site is 1 hour.
-- The tech has arrived on-site and found a fibre break. Tech will now prepare the cable.
-- Tech has respliced links to restore services. Outage resolved.
 
Froggy is down Margate side :crying:
Wonder if it’s just an early April Fools…
 
Woke up to no fibre in Shelly. But then saw an email about my success line speed change and realised today is the 1st. Did a full reboot of everything and now the fibre seems to be working again!
 
Oh! Been a while since I needed to do that after a down/upgrade. It’s all good :thumbsup:
 
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