Fibre ISP and Network Regulator

[Damsel]

Good morning

This is my first post here. Can somebody help me with some information if possible. Do we have a statutory body or regulator in South Africa for ISP's and the fibre networks (Vumatel, Frogfoot, etc). Who do you complain to if the ISP and the fibre network keep blaming one another for the poor line quality? I am not naming and shaming anyone here, I would like to know if there is an official way of complaining. Thank you for taking the time if you answer me. I appreciate.

 

[websquadza]

ISPA and ICASA are your go to here.

This is quite easy to figure out on your own though.

Assuming no one else in your area is affected - ie. your immediate neighbours, chances are it's not backhaul related. Also, you can eliminate ISP error if someone else in your block is on the same ISP and has no issues.

Simply ask the ISP or the FNO to give you the results of your CPE's light levels. Depending on your network type (GPON or Actvie Ethernet), you can determine if the losses are acceptable with a simple google search (Remember, fibre is light, light fades over obstacles and distance, so these levels have to be within a certain range). Also ask the FNO what levels are acceptable on their network. This way you can determine if the issue is line related.

If the line is fine, and your neighbours are happy with different SPs, it's probably the ISP's problem.

 

[Damsel]

ISPA and ICASA are your go to here.

This is quite easy to figure out on your own though.

Assuming no one else in your area is affected - ie. your immediate neighbours, chances are it's not backhaul related. Also, you can eliminate ISP error if someone else in your block is on the same ISP and has no issues.

Simply ask the ISP or the FNO to give you the results of your CPE's light levels. Depending on your network type (GPON or Actvie Ethernet), you can determine if the losses are acceptable with a simple google search (Remember, fibre is light, light fades over obstacles and distance, so these levels have to be within a certain range). Also ask the FNO what levels are acceptable on their network. This way you can determine if the issue is line related.

If the line is fine, and your neighbours are happy with different SPs, it's probably the ISP's problem.

Thank you for replying, but I really do not have a clue what you mean by all those things, so I will contact those two places you named. If you do not mind to give me more information, do we legally have the right to expect a certain standard of services? For example, what percentage of fibre line speed should we reasonably expect in the evening/daytime?