Fibre issues and support responses

[BouncyNinja]

@ijacobs3

Morning sir, can you give me more details?
If its windows, the fix should be easy. How did you fix it?

Kind regards

What does it say when you run in cmd: netsh int tcp show global

if it says, "
Receive Window Auto-Tuning Level : disabled"

run cmd as admin, and run
netsh int tcp set global autotuninglevel=normal

 

[haCid]

Hi @ijacobs3

Output of the command;

C:\Users\hendr>netsh int tcp show global
Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : default
ECN Capability : disabled
RFC 1323 Timestamps : disabled
Initial RTO : 1000
Receive Segment Coalescing State : enabled
Non Sack Rtt Resiliency : disabled
Max SYN Retransmissions : 4
Fast Open : enabled
Fast Open Fallback : enabled
HyStart : enabled
Pacing Profile : off

I see this is as - Receive Window Auto-Tuning Level : normal

Kind regards

 

[R4vZn]

Hey @R4vZn

Have you tried another browser? According to some clients, it can be the browser causing this issue. What London server is this?

Have tried all browsers as per CaveMaster, and testing to London Coreix.

 

[haCid]

@R4vZn

I am unable to run agains the London Coreix server;



Tested the other London sites from different browsers, still the same.
Same speed tests on PS4 and my server.

Kind regards

 

[AfriGuy]

@R4vZn

I am unable to run agains the London Coreix server;

View attachment 856121

Tested the other London sites from different browsers, still the same.
Same speed tests on PS4 and my server.

Kind regards

Please inbox me, let's see what's perhaps blocking you.

 

[R4vZn]

Please inbox me, let's see what's perhaps blocking you.

Seems like you are too busy to even check your inbox :/

 

[puddaphut]

I threw a fair lot in with Afrihost a while back: 1Gbps fibre, cell contracts etc.

Ragrets. I have them.

Specifically the technical support. I’d love @Afrihost-Gian, @AfriFella, @AfriGuy, any of the Afris, to drop a hot tip on how on God’s green earth you’re meant to find sone kind of technical support after hours or a on weekend?

The 4 hour delay on WhatsApp is an insult. The twits aren’t super attentive to their DMs, and obviously there are no phones.

This never happened with my ex. Ever. I’ve resorted to contacting Vumatel directly: they at least have phones in their company. And they answer!

In all seriousness; (lack of) support will be the reason I leave Afrihost.

Edit: I said 4 hours. I was being generous. Picture is relevant.

 

[haCid]

Yep its going for the worst,

My international speeds was at alteast > 40mbps, down now to like 1mbps and from this afternoon, local speed at 4mbps.

Time to move on to another ISP that might actually take care their clients.

 

[powermzii]

Maybe ping @cavedog, he's just joined Afri and he is generally very helpful

 

[haCid]

Hi @powermzii,

I did and he was a great help so far. Issue is, the guys he escalates to...... Just nothing happens from them. I got a few emails where he is waiting for response internally and nothing happens.

Kind regards

 

[AfriGuy]

I threw a fair lot in with Afrihost a while back: 1Gbps fibre, cell contracts etc.

Ragrets. I have them.

Specifically the technical support. I’d love @Afrihost-Gian, @AfriFella, @AfriGuy, any of the Afris, to drop a hot tip on how on God’s green earth you’re meant to find sone kind of technical support after hours or a on weekend?

The 4 hour delay on WhatsApp is an insult. The twits aren’t super attentive to their DMs, and obviously there are no phones.

This never happened with my ex. Ever. I’ve resorted to contacting Vumatel directly: they at least have phones in their company. And they answer!

In all seriousness; (lack of) support will be the reason I leave Afrihost.

Edit: I said 4 hours. I was being generous. Picture is relevant. View attachment 860427

Hi @puddaphut, I'm so sorry for your experience with us and for getting back to you now. If there's anything else you should need help with, please shout.

 

[puddaphut]

Hi @puddaphut, I'm so sorry for your experience with us and for getting back to you now. If there's anything else you should need help with, please shout.

Thanks, but this is the issue, isn’t it? Apologies for service failures are quite literally a dime a dozen. But actual changes to the root cause?

You guys really, really need to review your support model. I cannot imagine anyone thinking it’s sufficient, nor it stacking up to any of your competitors.

Numerous examples of the relative ease of attracting new customers. It’s a far tougher task to keep them. I fear you guys are about to be another example for the MBA text books.

 

[AfriGuy]

Thanks, but this is the issue, isn’t it? Apologies for service failures are quite literally a dime a dozen. But actual changes to the root cause?

You guys really, really need to review your support model. I cannot imagine anyone thinking it’s sufficient, nor it stacking up to any of your competitors.

Numerous examples of the relative ease of attracting new customers. It’s a far tougher task to keep them. I fear you guys are about to be another example for the MBA text books.

Your concerns and feedback is much appreciated. We do try our best to make changes with our support structures and troubleshooting methods as much as possible and we do ask that clients provide us with this kind of constructive critique as much as possible.

 

[haCid]

Ended up cancelling my service. Will report back when new provider took over line and did some speed tests