Fibre not active...

[LiengLiengZA]

Yesterday Vumatel came to do new installations for me and our neigbor.

His was done just past 15:00 and mine just after 16:00.

I saw the guy booking the installations as done.

Up untill now both of us are still not active. ISP said that Vumatel must activate it and that it runs on a 12 hour cycle for revisions etc etc.

My friend did his installation 2 weeks ago and his was connected and active same day.


Why is this happening and how long does it really take cause I spoke to someone and he said both of us will be active today.

 

[powermzii]

It should be up and running sometime today - there is usually some back-end provisioning and then getting the ISP to activate as well. Who is your ISP?

 

[My_King]

I had to contact WebAfrica and give them the "Sumthing like installation" code.

Got that by connecting my network to the ONT.

 

[LiengLiengZA]

It should be up and running sometime today - there is usually some back-end provisioning and then getting the ISP to activate as well. Who is your ISP?

Level7 for the both of us

 

[LiengLiengZA]

@pinball wizard can you perhaps help here? Want to know why my friend took 1 hour to be active and here we since 4 o clock yesterday and still nothing...I'm regretting going with Level7.

 

[pinball wizard]

@pinball wizard can you perhaps help here? Want to know why my friend took 1 hour to be active and here we since 4 o clock yesterday and still nothing...I'm regretting going with Level7.

mail me your ref number.

 

[Johnatan56]

Is the LOS light on your box on? Is your router set up in bridge mode?

 

[LiengLiengZA]

mail me your ref number.

Im sending you mine and the neighbor....
Spent a 100 minutes on the phone today between vumatel call centre and level7.

Someone faaked up and nobody can give me an answer nor are we switched on

 

[LiengLiengZA]

Is the LOS light on your box on? Is your router set up in bridge mode?

The PON is flickering...its a VUMA huawei ONT

 

[LiengLiengZA]

@pinball wizard.....ygpm