Fibre: Secunda Community

I prefer none. If an isp has to throttle due to congestion then they are just greedy. They are willing to take the extra money but ain't willing to make sure you get what you pay for.
 
i think that we would be clutching at straws to assume that they will throttle or shape or cut off some subscribers during congestion. "will employ various techniques to ensure that subscribers continue to have a positive experience"
that statement leaves it open to allow for all types of bandwidth management to ensure that users are offered a positive service.

I also feel that the rep has begun living under a rock or something but probably as this forum is no longer 123net speciific. although that is only due to lack of response. I have tried to email them with queries as directed by a FB post I had but to no avail. No response to the FB posts or the emails. I suspect that they may be holding off on communication till the new year as nothing will be done before the end of the year.

Lets just hope that early in the year they continue with some communication!
 
So thinking they will only start communicating next week... maybe taking this week to get back into the working schedule after the holidays?
 
DERoestorf said:
True, I would also think that they would future proof it. However, future proofing carries with it a lot of costs. And if you are predicting that you will have to soon replace most of the setup (as is the case with the GPON network they install) would you not rather go for the cheapest possible setup right now, and then spend the money when you do a proper upgrade in the future.
Click to expand...

123.net do not use GPON they use EPON which only has 1G down and 1 G up, on a 32:1 split, it can however be upgraded to next generation PON using the same fibre infrastructure.
 
Kyoto said:
123.net do not use GPON they use EPON which only has 1G down and 1 G up, on a 32:1 split, it can however be upgraded to next generation PON using the same fibre infrastructure.
Click to expand...

From what I can find, cannot not say which one is better or worse between the two. the 32:1 split however, that is where things can get interesting for the people who use them
 
There is nothing wrong with EPON, it can be upgraded to 10Gbps if needed. Most of Europe uses EPON. Plus anything is better than
E-copper =P.

Wow we got Netflix before 123net gave us fibre.... soooo sad ( and I am stuck with a 2 meg line). Wish they could just atleast break the silence.
 
Bad promo all over. I aint happy and there is no comms from the comapny in regards.
 
When Will I Be Connected?

from: 123NET_FAQ

When Will I Be Connected?

If you have been offered to sign a contract, we are usually close to your installation. Of course, it all depends on your specific area and location. After you sign the contract, you will be notified with a scheduled date. We might require a preliminary inspection on the site, so the installation team is prepared and optimize our works.

soooo close.
Keep the faith....
 
Still have hope. Kalin and his team started off on a good note, they did allot in a short time.
 
Julzblade said:
from: 123NET_FAQ

When Will I Be Connected?

If you have been offered to sign a contract, we are usually close to your installation. Of course, it all depends on your specific area and location. After you sign the contract, you will be notified with a scheduled date. We might require a preliminary inspection on the site, so the installation team is prepared and optimize our works.

soooo close.
Keep the faith....
Click to expand...

Just to be clear We received our Contracts on 1 October 2015. with the first sentence in the mail stating
"Construction will be starting in your neighborhood soon"

104 Days later..... ZzzzzZzzzzZzzz

This begs the question... Have they decided to disembark? Radio Silence would suggest so.
 
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Our neighborhood association has withdrawn their support of 123Net. It's disappointing, but ultimately a good call, I think. Everything in this thread seems to mirror our experience.

Dear Paulshof Residents

Towards the end of last year, just after 123Net had assured us that they would begin installations in January, we, as the working committee, issued them with a checklist of requirements that we needed in order to ensure a smooth roll-out.

This checklist centred around mainly ensuring the improvement of their internal communication structures as we had been receiving many mails from the community regarding confusing and conflicting information from 123net. There was also a requirement to them to commit to a marketing plan, with planned activations and brochures that they would distribute.

However, despite repeated requests for a Memorandum of Understanding regarding this undertaking, 123net have missed every deadline we had indicated in our initial request.

Therefore, seeing this lack of communication as a portent of things to come, we have decided to rescind our support of 123net. As mentioned in our initial announcement emails, service delivery and communication were major criteria in the decision making process. In neglecting to respond to our requests, 123net has failed in meeting these criteria.

We know many of you will be very disappointed with this. Please understand that when we made the recommendation, there were very few practical examples of how the service providers operated. Fibre is still very new in South Africa and we worked with the proposals that were sent to us. At the time 123Net's offering was very compelling and we did believe it ticked many of the boxes for the community.

For those of you who have sent in your contracts, you may withdraw your commitment by sending a notification to:
[email protected]
[email protected]
[email protected]

We are already meeting with other interested service providers and will be communicating their offerings shortly.

Regards

The Paulshof Fibre Team
Click to expand...
 
The neighbourhood association wants to do things their way and 123net another. So not a good match I agree. But 123net doesn't need an association to get to your area. It seems to be a bad spite reaction for the association to tell people to withdraw their commitment now as 123net will get to the area.
 
The main problem is the lack of communication. I understand their frustration and feel their pain. It all started so well and we even had a meeting with Kalin. But when last did someone hear from the 123net team? I dont know what is the story in the other threads, but here hasnt been a peep since October??

If they could just drop by to say hello it would even help. Is there maybe a current 123net customer that can say if they still have customer service (in Umhlanga? )?

Like I said, I still have hope,. It is only a shame that we dont know what is going on.
 
Swa said:
The neighbourhood association wants to do things their way and 123net another. So not a good match I agree. But 123net doesn't need an association to get to your area. It seems to be a bad spite reaction for the association to tell people to withdraw their commitment now as 123net will get to the area.
Click to expand...

Actually, it is well within their rights for a community association to make these requests. They recommend a service provider to the community, essentially endorsing it. All they have done is state from their perspective, 123Net will not offer the community the service that it requires, and as such, they are no longer endorsed by the community association. They then proceed to provide email addresses for people to retract their contract commitment.

Since 123Net could not keep with the requirements of the community, I feel they made the right choice.

The days of a service provider dictating the terms of service is long gone. From now a service level will be requested, and if you cannot abide by it, then you should not expect to do business with those customers.
 
DERoestorf said:
Actually, it is well within their rights for a community association to make these requests. They recommend a service provider to the community, essentially endorsing it. All they have done is state from their perspective, 123Net will not offer the community the service that it requires, and as such, they are no longer endorsed by the community association. They then proceed to provide email addresses for people to retract their contract commitment.

Since 123Net could not keep with the requirements of the community, I feel they made the right choice.

The days of a service provider dictating the terms of service is long gone. From now a service level will be requested, and if you cannot abide by it, then you should not expect to do business with those customers.
Click to expand...
Of course it is well withing their rights to no longer endorse it. It is not within their rights to tell people to withdraw their commitment as they weren't the only driver. People registered on their own and through word of mouth. So it's more an action of spite.
 
Swa said:
Of course it is well withing their rights to no longer endorse it. It is not within their rights to tell people to withdraw their commitment as they weren't the only driver. People registered on their own and through word of mouth. So it's more an action of spite.
Click to expand...

But you're missing the main point of the argument.

Fact: 123net did NOTHING to drive the initiative. The spammed the residents with email asking for a contractual commitment which was flawed ( read the FTTH Paulshof thread)

Fact: 123net have displayed zero evidence of publishing a schedule (even a conditional one) and then implementing (or even attempting to implement) that schedule.

It's not an action of spite.
Fact : It's because of a lack of timeous response , community engagement , tangible delivery from 123net.
 
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