Fibre/wireless problem.

D

D3athD00r

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Hi guys,

I'm a little stumped. We have a vumatel setup and use crystalweb as an ISP.

The connection to the ISP was created by plugging a laptop into the Vumatel CPE.

We have now installed a router with a wan port and can connect to the internet when plugged into router with network cable with that laptop.

The problem starts with the wireless. All devices can connect to the wireless but we cannot connect to the internet.

All the IP's are 196.212.*.* whether connected via cable or wireless.

Could it be that the mac address initially used to register could be the problem?

If anyone has a suggestion, please enlighten me.

Thanks in advance
 
Hi,

We identified this issue with a customer last night and have a solution. Hop over to our website (www.crystalweb.co.za) and live chat with an agent and they'll get you all hooked up and connected again on the new device...:)

I have informed the guys to expect your chat to come in, and have advised them which agent to route to who is well versed in sorting this out as well...
 
Last edited:
Sounds like the device is bridging the WAN side to the LAN, so your devices are receiving the public IPs.
 
PBCool said:
Sounds like the device is bridging the WAN side to the LAN, so your devices are receiving the public IPs.
Click to expand...

Router not in bridge mode - we quickly sorted that one out. Was the first bit we had to sort out but still seeing some issues with getting this one to route correctly.

Dropped you a PM BTW...
 
Thanks DJ. The problem has been resolved. Vader was sweating bullets but he solved the problem like a pro.
 
D3athD00r said:
Thanks DJ. The problem has been resolved. Vader was sweating bullets but he solved the problem like a pro.
Click to expand...

He certainly did. I was there, lurking in the background...;)

Happy you are all sorted...
 
Even though there are teething problems, your service to your clients set you apart from the rest.

Thanks again to you and Vader.
 
D3athD00r said:
Even though there are teething problems, your service to your clients set you apart from the rest.

Thanks again to you and Vader.
Click to expand...

Thank you for that feedback. It is this precise sort of feedback that keeps us motivated behind the scenes and makes it worth it...
 
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