First impressions on ure mywireless

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Karnaugh</i>
<br /><blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by flashvc</i>
<br />Karnaugh, What 14day trial period is this??
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Apparently if you arnt satisfied after 14 days you can cancel the contract and return the modem. Could be wrong, this is what I heard.

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"Since light travels faster than sound, people appear bright until you hear them speak."

NetLink Research
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This is partially correct. You do have a 14 day trial period, but you cannot cancel for anything other than terrible signal. If your signal is bad enough for you not to get connectivity you are entitled to call them, they will send a techie out to you and test the signal, if the techie deems it to be terrible you can cancel your contract.
 
We finally got a reply from Sentech. They said if we have a partial signal it doesn't matter how many signal indicator lights we have lit on the modem, it isn't necesarily going to work. He said we can try a patch antenna, that "should" work. So on and on we go...
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by SK33T</i>
<br />This is again why I said wait six monthshttp://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=1447
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An "I told you so" attitude has no usefull purpose. Try and be helpfull.

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"Since light travels faster than sound, people appear bright until you hear them speak."

NetLink Research
 
Earliar today I done a quick ping test on a wireless service being offered(not Sentech). It's R399 a month 64k connection. optimized bandwidth after 5pm to 7am.

I didn't have much time, but I ping reason.za.net (local warcraft server) I pinged it 5 times. Results:

avg:108, 0% packet loss
avg: 93, 0% packet loss
avg:135, 25% packet loss
avg: 63, 0% packet loss

there was another one arnd there 2, can't remember. When I had it at my home I was not wise and did not know abt pinging sites but tried to play warcraft(reason server) and got unreal pings jumping from 90 to 3500. It was highly unstable but from what I can see here is that they have improved. Could I still be wrong?




..- dot dot dash ;)
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Jhbgirl</i>
<br />We finally got a reply from Sentech. They said if we have a partial signal it doesn't matter how many signal indicator lights we have lit on the modem, it isn't necesarily going to work. He said we can try a patch antenna, that "should" work. So on and on we go...
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I'm in a partial area, and have signal. Whereabouts are you? It may be worth seeing if you can try to test an antenna and see if it works.
 
Jhbgirl,

I found my pc to be cause of interference on the Worldspace satellite radio system which is on 1.4 GHz. The radio uses a little patch antenna which you point at the satellite thru your window. I found it did not work as long as my pc was within 2 m from the antenna. So maybe try a longer cable or move the modem (antenna) as far away from the pc as possible.
Perhaps wrap your pc in tin foil? Would look a little silly, but it might be a very cheap solution![:D]

I also found the higher the clock speed on your pc, the higher the range in frequencies it interferes with.

Ajax.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">An "I told you so" attitude has no usefull purpose. Try and be helpfull.
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I was trying to be helpful,If I remember you said something about me enjoying the stone age.Well now u can eat your own words as exacly what I said to be careful for is happening right now.
 
Actually, the total opposite is happening, we're just making YOU believe that there so many problems to give us the best bandwidth until you realise what we're doing and signing up yourself, you little bandwidth hogger you! [;)] [:p]
 
Have to share LoneGunman's experience. These ppl at Sentech have no idea how to do business. I applied on 20 Jan and 20 days later still no word from them... I am sure they hired a bunch of x telkom employees... I am starting to think "better the devil you know"
 
re the wrapping PC in aluminum and/or EM shielding - there I was thinking I was just being my usual conspiracy-freak self, and the shielding aspect may play a useful part :)

now I come to think of it, Im on a flatscreen LCD monitor, the module's a foot to the left of it - and battery operated radio to the right - in the past, I couldnt listen to radio because of the massive interference from the oldstyle monitor - so perhaps some experimentation might be in order, for folks who cant seem to get enough signal.. Just in case the dirty fuzz sig from the monitor is crowding/blocking the module..
(I've got all bars green, but the actual sig strength seems to sit on 46% percent - and when its running, the 'modem' software just shows nothing - no signal visible at all, so dont be fooled into thinking that because there's no sig visible, that you're not online..
(That would be really funny, sitting online for days unaware of it and forever phoning the techie support and complaining :)

I have to say that - once you have the service up and running, and the mail pops and smtp's done and all the various login stuff sorted out - they're the best kind of internet business ie: they leave you alone :) No marketing dpt calls, no unsolicited 'newsletters'..I dont tell em what Im doing, and they dont ask.. So far, so good :)
 
Okay, we contacted Fastcomm today about a antenna. They said it will only be available end of Feb, but they lent us a prototype of the antenna which we tried this evening. We received no signal with the antenna. It was worse than without it. So tomorrow the modem is going back and Sentech is history for now. We shouldn't have to battle so much.
 
Aah shame, that just sucks. My friend had a similar problem with the not so legal wireless companies here, all his neighbours could signal but he couldn't. Some times wiresless just doesn't like you!

..- dot dot dash ;)
 
WoW

Every 1 that wan t there Internet Has a problem with them how long do u ppl think it will take thiem to come out to my house to see if i can even get there serves?[?]

Rayy
 
Jhbgirl,

Sorry to hear you couldn't get a signal with the prototype. But I am sure either the antenna was faulty or you guys did not test it properly. Those antennas are custom designed and must give you a MUCH better signal, specially if you put them outside and pointed to the nearest tower. Did you try maybe a couple of towers? Even though some of them may be further from you, if it is line of sight it might work better than one thinks.

Ajax
 
One little negative that's starting to bug me re Sentech - is the absence of Usenet - they say in their PR something to the effect that they allow/supply access to all internet applications - well Usenet isnt among them. Therefore, a FIGHT!

I spoke to a brain dead female who clearly was too incompetent to last long at Telkom, who first put me on hold while she presumably went to find out what 'Usenet' and 'newsgroups' are - then came back and told me "We dont supply that as part of our My Wireless package"
"Oh really" I say. "Yes" says the zombie. After a long pause during which she would have been fired twice from a first world tech support company for a sullen silence, I decide to have fun with the living dead and ask 'Why not?' There's another long silence, and I can smell the ex-Telkom employee sitting there, chewing vetkoek, picking her nose and scowling at this irritating person who thinks that because he's a customer, he can interrupt her quiet time at the office. Her brain explodes and she just repeats "We dont supply that as part of our My Wireless package" I restrain myself from asking her if she's just learned to walk erect and is wondering about The Secret of Fire, and ask for the Supervisor (a useful route) After more on-hold stuff, I reach Mister X, who knows me and my charmingly psychotic persistence (which I've referred to previously here) - upshot is that Yes, Sentech need to do something about setting up a news server, and yes, they're getting a LOT of calls about their news server, and he'll call me tomorrow (and believe me, he KNOWS I'll call him if he doesnt)

So we may yet get newsgroup access (which could be very sweet, given the speeds and the possible linkage to is.co.za's fabled news server)

So could any present customers of Sentech, or awaiting customers, have themselves a whole bunch of cheerful sadistic fun, by first phoning the call centre and asking
a) whats the news server address (then)
b) why dont you have one? (then)
c) say something along the lines of
'You advertise the supplying of use of all common and popular internet applications in your public relations material online - why have you forgotten about Usenet and newsgroups?'
(wait for the stammering answer)
then
d) strike fear in the techie by asking their name (and then)
e) ask to be put through to one of the supervisors on shift, and repeat the process with the supervisor and request that they log this query for a working newsgroup server..
f) ask them for a reference number, and/or the name and/or phone number of the person they're sending this onto..
then continue chasing each new person for as long as it remains fun :)

Ultimately, Sentech forgetting about Usenet for its MyWireless customers, yet saying they're supplying all the popular things available for Internet use, means a) they're lying or b) more likely - SOMEONE FORGOT TO SET IT UP..

So go nuts now if you're a customer or soon-to-be-customer, especially if you use the newsgroups for anything, because once you're on the Sentech domain, you have no access to the groups you previously enjoyed and cant relay into your previous ISP's server..

*LoneZilla stomps off through downtown Tokyo, knocking over buildings and breathing fire* :)
 
Ok, not saying they should not have that stuff, but really do we need to bug them about that stuff right now when they have more important stuff to do like PROCESS APLICATIONS :P I think they have enough problems going the basics atm that Usenet is just not a priority. Rather spend you time bugging them about how long it takes to process aplications :P
 
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