Flawed Security Questions

navonod

New Member
Joined
Jul 18, 2015
Messages
3
I had a call from Cell C's retention office this morning, offering me a great deal at good data rates. I was all ready to upgrade, until their agent demanded I answer a set of security-related questions - including my ID number and address.

This is obviously highly insecure - I had no way of actually knowing if the call I'd answered wasn't just someone masquerading as Cell C, and waiting to use my info fraudulently.

I understand that they need confirm my identity too, but there has to be a better way to do so (I'm think 2-factor auth, or similar). In 2020 I'd have though Cell C could do better.

Come on Cell C, you lost my business today, and I wish you hadn't.
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,330
Good day Navonod

Thank you for reaching out to us.


Can you confirm if the call received was from 084 145?

^NZ
 
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