FNB Connect (MVNO)

[shauncza]

Hi All,

Is there a more effective way of reporting network performance issues and outages to FNB Connect using 135?

I don't enjoy reaching out to former colleagues and connections to get network issues solved. FNB is a smart fintech group and I use their banking and mobile services with success on most days. I feel like they have created a barrier between their solutions and the customer.

It seems to raise a dropped call issue, data failures or other tickets you need to escalate (be semi-rude and demanding) to get any real solution.

frustrating!

Any advice on better methods welcome.

thank you

 

[Cell_C]

Dear shauncza,|

Thank you for sharing your experience with us. We’re sorry to hear about the frustration you've had in trying to report network issues. You shouldn’t have to struggle or escalate just to be assisted.


To help us look into this further, please send us your number, the area affected, and a brief description of the issue via private message.

Regards,
Cell C | PN