FNB dares to dream digital

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"Would you like to speak to a human?"

(...and how long will that be an option?)

"This is important and is the reason why we continue to drive customers to electronic channels, because they are much cheaper than physical branches"

I like the use of the word "drive". *whiplash*

"Innovations in the products we launch and the rewards programmes we have, such as eBucks and fuel rewards, continue to drive growth in new customers. What we also do is increase the number of products that each customer has with us"

{{HYPE}} in the {{VIRTUALGOODS}} we launch and the {{SHINY}} we have, such as {{FAKEMONEY}} and {{DIGITALNOTHING}} rewards, continue to drive obesity in our share-holders.
 
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Those new ATMs are fantastic. Until I had to collect a new card last month I hadn't been inside my branch in about 9 months. It felt odd - for the first time since their revamp I had to take a number… :confused: I don't know why I even had to go to the branch to collect my card. When I need a replacement in the UK it arrives by post within days and I'm good to go.
 
Replacement cards should be couriered rather than snail mail. But that said, I am sure for a new card and got a mail saying that I can select the card I want and they'll courier it to me.
 
FNB advertising sounds so good but when I actually went through the process of opening an account, product info was poor, I had hassles getting started, expenses piled up and the discounted ipads and stuff suddenly came with huge, non-transparent hoops to jump through.
 
Can't remember when was the last time I was in an actual branch, I get everything done online and the new ATM's are just fantastic
 
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