I hope that this is posted in the correct forum section...
If not, please point in the right direction.
I tried googling and searching for this same scenario and nothing. This is last resort as I hope someone will have some advice or maybe went through the same situation and got it resolved...
I am posting this on behalf of someone else as she does not really know where to go next, just helping out.
Here goes...
This person wanted to get an Ipad for herself to use around the house, work, photos etc.
She does have a platinum account with FNB, went for the obvious route and signed up for one of the Ipad FNB deals. Not being very tech savvy, she did not really understand the different Ipad models and confusing naming system that Apple uses with the iPads. When she signed up online she saw the different options: iPad2, iPad with retina, etc. She opted for the Ipad2 as she thought that this was one of the "newer" models.
This was on Monday, 10th of December, 2012. The process was approved and Ipad was delivered that same Thursday (very quick). When the Ipad arrived, I happened to notice the Ipad2. Me and my big mouth, I asked her why she got the Ipad2 when the 3rd and 4th gen were available, ai ai ai. I explained the differences and thats where the buyers remorse kicked in. Luckily she did not open the box (still has the plastic wrapping around the box). I advised her to not open the box or remove the plastic and see if she can maybe call the respective FNB department and try to either cancel the contract or see if she can upgrade to the 3rd or 4th gen before the first payment goes through (31 December).
She immediately contacted FNB where she was told that the department who handles these types of queries could not be contacted directly. Apparently they have to contact you once they receive your query. Time went on and the buyers remorse worsened after she played with someone else's Ipad 3rd gen (retina) over Christmas period. Meanwhile, nothing from FNB.
She contacted FNB again on the 26th of December, the department was closed. She then contacted FNB again on the 27th (advised by lady she spoke to on 26th) where she was advised that the query was escalated and still were not allowed to speak to the respective department as they will contact her. She patiently waited till today 29 December. She phoned in today to try and see what the problem is for taking so long, only to find out that this department is now closed and will only reopen on the 7th of January, 2013. They also advised her that all Ipad 3rd gen are now sold out and will not be available as the Ipad 3rd gen is now discontinued. The Ipad2, meanwhile, still sealed in box with plastic wrapping.
I wish I could phone in or her behalf so I can try and light a fire under their a@@#@! Not being the account holder, this will not be possible.
Knowing how companies treat their customers these days, I can already foresee where this is going...
This is so frustrating for her as she tried everything in her power to resolve this issue and just keep getting the same redundant answer.
The first payment will go through on monday 31 December. The department only opens the 7th of January.
Any advice or help would be greatly appreciated.
Thank you in advance.
If not, please point in the right direction.
I tried googling and searching for this same scenario and nothing. This is last resort as I hope someone will have some advice or maybe went through the same situation and got it resolved...
I am posting this on behalf of someone else as she does not really know where to go next, just helping out.
Here goes...
This person wanted to get an Ipad for herself to use around the house, work, photos etc.
She does have a platinum account with FNB, went for the obvious route and signed up for one of the Ipad FNB deals. Not being very tech savvy, she did not really understand the different Ipad models and confusing naming system that Apple uses with the iPads. When she signed up online she saw the different options: iPad2, iPad with retina, etc. She opted for the Ipad2 as she thought that this was one of the "newer" models.
This was on Monday, 10th of December, 2012. The process was approved and Ipad was delivered that same Thursday (very quick). When the Ipad arrived, I happened to notice the Ipad2. Me and my big mouth, I asked her why she got the Ipad2 when the 3rd and 4th gen were available, ai ai ai. I explained the differences and thats where the buyers remorse kicked in. Luckily she did not open the box (still has the plastic wrapping around the box). I advised her to not open the box or remove the plastic and see if she can maybe call the respective FNB department and try to either cancel the contract or see if she can upgrade to the 3rd or 4th gen before the first payment goes through (31 December).
She immediately contacted FNB where she was told that the department who handles these types of queries could not be contacted directly. Apparently they have to contact you once they receive your query. Time went on and the buyers remorse worsened after she played with someone else's Ipad 3rd gen (retina) over Christmas period. Meanwhile, nothing from FNB.
She contacted FNB again on the 26th of December, the department was closed. She then contacted FNB again on the 27th (advised by lady she spoke to on 26th) where she was advised that the query was escalated and still were not allowed to speak to the respective department as they will contact her. She patiently waited till today 29 December. She phoned in today to try and see what the problem is for taking so long, only to find out that this department is now closed and will only reopen on the 7th of January, 2013. They also advised her that all Ipad 3rd gen are now sold out and will not be available as the Ipad 3rd gen is now discontinued. The Ipad2, meanwhile, still sealed in box with plastic wrapping.
I wish I could phone in or her behalf so I can try and light a fire under their a@@#@! Not being the account holder, this will not be possible.
Knowing how companies treat their customers these days, I can already foresee where this is going...
This is so frustrating for her as she tried everything in her power to resolve this issue and just keep getting the same redundant answer.
The first payment will go through on monday 31 December. The department only opens the 7th of January.
Any advice or help would be greatly appreciated.
Thank you in advance.
