FNB's Premier Banking Suite

I've been assigned a number of premier bankers over the years and only one wasn't completely useless. She was absolutely brilliant.
 
Same here, in my experience its better to call the main FNB line than to try that useless premier number. They take for f&^king ever to pick up. Its driving me crazy. I swopped from Std to FNB recently and while the services FNB offer are better and more innovative the call center experience has been worse than lousy
 
Hmm - I don't get it - I still have a banker associated with my account? I email her directly. Granted, these days there is so much red tape in what they can/can't do... wasn't like that 5-6 years ago.
 
When i first joined fnb platinum I dealt with Percy at the Premier Suite. He was just absolutely brilliant. But he seems to have disappeared and i have been dealing with Shanaaz or what ever who is as about as helpful as a wet blanket. I agree that this system is dumb. We should be assigned one banker for life and have access to their personal email and cell. The Premier Suite has been turned into another useless call centre fishbowl of inefficiencies.
 
TowerGuru said:
When i first joined fnb platinum I dealt with Percy at the Premier Suite. He was just absolutely brilliant. But he seems to have disappeared and i have been dealing with Shanaaz or what ever who is as about as helpful as a wet blanket. I agree that this system is dumb. We should be assigned one banker for life and have access to their personal email and cell. The Premier Suite has been turned into another useless call centre fishbowl of inefficiencies.
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Either that, or just dont call it Premier. Because its not, its a regular call centre.

I honestly think they stopped the premier suite, but kept the premier bankers for select high earning clients. The rest of us who were on the premier suite are now back on regular customer disservice, but they decided to keep the branding.
 
Sinbad said:
When in doubt, email [email protected]
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+1


Once FNB phoned me to inform me that my new cheque card was waiting for me at the Sunninghill branch. I told then I now live in GB, and that I informed them of this fact 3 years prior. The guy refused to send it here. Once tweet later, I had my cheque card delivered to my work place by courier.
 
So, I see to get Platinum card from FNB, one needs earn R350 000 or more a year. Is that basic salary or Total cost to company?
 
lholhos said:
So, I see to get Platinum card from FNB, one needs earn R350 000 or more a year. Is that basic salary or Total cost to company?
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I really wouldnt waste my time. The permier banking has done absolutely nothing for me.
I recently moved from standard bank, where the premier banking was exceptionally good. The dedicated call centre was amazing, my banker was good and when i went in the branch i got preferential treatment.

FNB, whilst good on other things, sucks at the premier banking
 
I was interested in private banking once, but I read an article where nedbank's manager said that they hire people because of their smiles and not their skills.

I dont need a useless moron to smile at me when I want something done properly.
 
In my experience nedbank never hired anyone for their skills anyway.
 
Quey_Quick said:
*Ouch*

I am a Nedbank employee, but I do actually agree when it comes to the retail division.
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No offense intended, just going by the branch staff I had the misfortune to deal with.
 
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