Ford Service Plan Sucks

T

treeman

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Joined
Mar 30, 2015
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Location
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So the 4 years 60000km service plan is not what it seems.

Normally a diesel needs services every 15000km or every year.

The warning light alerts it needs a oil change every year, you make a booking and go in the week after (when they can allocate you).

So the first 3 years its been ok. Now that the Fiesta was booked in a 2 weeks after the the date of the 4th year on the sale contract, you have to pay for the 4th service!!! WTF is that , the odometer was < 50000km and its was the 4th yearly service???

The basic service oil change and filters now costs R2500. I have contacted the Ford dealer to get clarity and Ford SA help and get the same bullshit story. So all I can say is a FORD your customer loyalty sucks and you may have my R2500 but my next car wont be a FORD for sure.
 
You said its after the 4th year? So the service plan has lapsed.
 
Its mileage or age, you may lose a service either way.

But once a car is out of warranty etc, I avoid dealers, they normally overcharge quite a bit.
 
Yup, you booked it in after the end of the 4 years... no issue with the service plan then, just that you left things too late.
 
It says 4 years everywhere in this thread. As everyone is saying, after 4 years your plan will lapse, whether the car is on 60 000km or not.

Go look at other places rather than the dealership itself, save a bit of money.
 
I get your anger, but this is how all of these plans work as it lapses after 60000kms or after 4 years, which ever comes first. I would have expected the dealership to try accommodate you though with good faith seeing it was just out of service plan, Audi Centurion did with mine with both a service and repair.
 
My service plan on the FJ lapsed - Toyota just changed it to 9 years - so back in service plan :D
 
Yeah I don't think it's their service plan that sucks but I do agree their handling of the situation could've been much better.
Technically they're probably in the right. But an SMS, email, alerting you to the fact that your plan is running out would go a long way for a better customer experience.
 
Crappy service. VW paid for my 105k km service after my 5y/100k km maintenance plan lapped on km's. Two weeks and within kilometers is just low.
 
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