Fourways/Randburg area reception

I'm experiencing exactly the same, great signal but horrible speeds. Been communicating with 8ta for a while now, apparently a temporary site was meant to go online at Broadacres shopping centre at the end of May but they ran into some complications. Sent another mail today and 8ta replied that they're hopeful of getting the site online within the next month.
 
Hi Guys

There is no throttling with 8ta. It may just be a bit of congestion which can be resolved if queries are reported and processes are put into motion to get issues like this resolved. We have just sent a follow up email to query the progress of the site Martian has mentioned and we will provide feedback.

Regards,
Social Media Team
 
Seems the whole Randburg area has gone to **** now. I can only get edge the last 2 days, tested in Northcliff, Fairlands, Ferndale and Linden as well.
 
8ta said:
Hi Guys

There is no throttling with 8ta. It may just be a bit of congestion which can be resolved if queries are reported and processes are put into motion to get issues like this resolved. We have just sent a follow up email to query the progress of the site Martian has mentioned and we will provide feedback.

Regards,
Social Media Team
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Is their shaping? Like on port 2083? If I access my host's phpmyadmin, it uses this port and the delay is looooooonnng.
 
GreGorGy said:
Is their shaping? Like on port 2083? If I access my host's phpmyadmin, it uses this port and the delay is looooooonnng.
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Hi there

No throttling or shaping is done on our network. We are currently busy with some upgrades which should resolve the congestion issues being experienced.

Regards,
Social Media Team
 
Martian said:
Hi 8ta rep

Any further news on the matter?
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Hi Martian

Apologies for the late response. We have requested feedback from the planners and will respond to your email accordingly.

Regards,
Social Media Team
 
8ta said:
Hi Martian

Apologies for the late response. We have requested feedback from the planners and will respond to your email accordingly.

Regards,
Social Media Team
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And?????

It's been almost a week without any further response.
 
Last edited:
Martian said:
And?????

It's been almost a week without any further response.
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Hi Martian!

The Project Manager for the project which affects you has been requested to provide feedback by tomorrow morning. We hope to receive feedback ASAP and provide feedback as soon as we can.

Regards,
Social Media Team
 
8ta said:
Hi Martian!

The Project Manager for the project which affects you has been requested to provide feedback by tomorrow morning. We hope to receive feedback ASAP and provide feedback as soon as we can.

Regards,
Social Media Team
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If it takes the project manager almost 2 weeks to provide feedback, I now realise why this project is taking so long.

Come on guys, this project was originally scheduled to be completed end of May.

Your customers deserve better.
 
Hi Martian!

We have been advised that 2 sites have initially been identified. The one site is requesting an excessive amount of rent which would not make it viable at all. The other site adjacent to the 1st one has been rejected by the property owner. A 3rd site has now been identified and contract negotiations will happen this week.

Regards,
Social Media Team
 
8ta said:
Hi Martian!

We have been advised that 2 sites have initially been identified. The one site is requesting an excessive amount of rent which would not make it viable at all. The other site adjacent to the 1st one has been rejected by the property owner. A 3rd site has now been identified and contract negotiations will happen this week.

Regards,
Social Media Team
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Just a question to the 8ta rep, was there ever a planned new site?

Or was it just something to keep a dissatisfied customer quiet?
 
Hi Martian

We have been pretty straightforward with providing information on the forum and will never just say something to keep a customer quiet. The temporary site did not work and they have instead started planning for a permanent site. The temporary site would have required new fibre to be laid as there is no line of site for a microwave link which is done with providing temporary service. Providing new fibre would be a permanent feature and we cannot justify putting down permanent fibre for a temporary site.

The new site will take about 5 to 6 months to provide.

What we would like to offer you is a cancellation with no fees as well as a refund on your subscription fees for every month since you reported the query to us.

Cancellation as per our billing FAQ:

6. Contract cancellations

Documentation required:

Letter with summary of cancellation reason(s) required including account holder’s signature
Copy of Account holder’s ID/passport


Additional information required:

Name and surname
Alternate contact number
Email address
8ta number to be cancelled
8ta Account Number


Send above information to:

Email: [email protected] with subject line: MyBB <username> cancellation request
An 8ta/Telkom store
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Regards,
Social Media Team
 
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