Free customizable Helpdesk/Issue tracking software

[RustyPrincess]

Currently we use excel to track issues and work we have to do.

Besides for creating my own software, (which I don't have time for), what open source/free software will have the following properties:

• Access to a centralised database for all users on different machines
• be able to add your own customized fields
• draw reports on the data stored in the database
• easy to use for the retards I work with

Basically, what I want is a customizable help desk or service desk software.
I can't use the one we currently have at work, as I can't customize it suit my needs, and we just need to use it within my department.

Any ideas?

I have found this http://www.ilient.com/, but it only has a free 30 day trial.

 

[NoCause]

Spiceworks best out there and is totaly free

 

[swsup97]

here u go...

try this

http://www.zenhelpdesk.com/free-help-desk-software-download.php

Zen Help Desk is the leading supplier of free help desk software, customer support software, and call center software.
Please encourage your friends and co workers to visit our site and try out the free help desk.
We are dedicated to providing high quality free help desk software.

 

[rajharie]

Currently we use excel to track issues and work we have to do.

Besides for creating my own software, (which I don't have time for), what open source/free software will have the following properties:

• Access to a centralised database for all users on different machines
• be able to add your own customized fields
• draw reports on the data stored in the database
• easy to use for the retards I work with

Basically, what I want is a customizable help desk or service desk software.
I can't use the one we currently have at work, as I can't customize it suit my needs, and we just need to use it within my department.

Any ideas?

I have found this http://www.ilient.com/, but it only has a free 30 day trial.

Hi,
We are using Google Apps and there is software in the marketplace called eStream Desk that does what you are looking for. I dont think that you need Google Apps though.


Vendor page is: http://www.estreamdesk.com/
Google Page is: http://www.google.com/enterprise/marketplace/viewListing?productListingId=3980+10760121822978817339

 

[rajharie]

Spiceworks best out there and is totaly free

Personally found Spiceworks to be a bit of a resource hog on the machine I was running it on. There was also a spike in network traffic as there were constant interrogations. Also permissions on the network was an issue. It is a good IT management package though, not just a helpdesk tool.

 

[roughiain]

http://osticket.com/ Has great features web bassed

 

[RustyPrincess]

Thanks guys, will check them all out

 

[PallBearer]

SysAid 7.0
www.ilient.com