Frequent Disconnects

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PsyLenT

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Hey guys

I've been experience ever-increasing frequent disconnects with my ADSL since the beginning of this year, but over the last week and a half it's become UNBEARABLE. As much as once every 15 mins to half hour my net goes down for up to 5 minutes before it's back up.

I have a Belkin wireless router, with both a sync and data light, the sync light stays on, the data light goes off when the net dies.

Does anyone have a similar problem, or a suggestion as to where the fault my lie?
 
Hey RoloTomasi

Thanx for the response. I read the thread but that seems to relate more to WLAN problems, I have been using this setup for over a year now without problems except for the rare times Telkom bust my ADSL line.

My ADSL router also has LAN cable connections, together with the wireless, and I have 2 PC's connected with cables to the router - the problem as far as I can tell is my internet because that's all that stops working, my home network is still fully up and running.

Basically since this year has started, my ADSL has been disconnecting more and more frequently, but as I said earlier the last week or two it's become insanely unbearable with disconnects as little as 15 minutes apart. So yeah - I don't know if I'm the only one experiencing this, and I don't know where the fault may be.
 
Do your phones work? I have had disconnects as well since the beginning of the year, last weak they increased 10-fold (1 every 5-10 minutes) and the voice part of my line (Telephones) stopped working. If the DSL syncs at all it syncs at odd speeds like 3.6mb or 1.4mb or 2.7mb with a SNR of 14/6. It never stays connected for long.

I have since logged a fault with Telskum and was told I would have to wait 2-3 weeks to get it fixed. I then logged a complaint on Hellopeter. Hopefully that will get the ball rolling...
 
Keep me updated here wildcat - I don't think my phone dies with the adsl but I haven't checked.

What is odd is that around midnight things started going smoothly, and then come 7am and chaos hits again. I don't get it.
 
Loss of synchronisation

Something like this?

Sun, 2007-02-18 13:44:17 - Loss of synchronization :1
Sun, 2007-02-18 15:55:20 - Loss of synchronization :2
Sun, 2007-02-18 16:06:20 - Loss of synchronization :3
Sun, 2007-02-18 16:15:20 - Loss of synchronization :4
Sun, 2007-02-18 16:17:50 - Loss of synchronization :5
Sun, 2007-02-18 16:20:20 - Loss of synchronization :6
Sun, 2007-02-18 16:24:50 - Loss of synchronization :7
Sun, 2007-02-18 16:34:51 - Loss of synchronization :8
Sun, 2007-02-18 16:46:21 - Loss of synchronization :9
Sun, 2007-02-18 17:43:52 - Loss of synchronization :10
Sun, 2007-02-18 18:40:53 - Loss of synchronization :11
Mon, 2007-02-19 04:57:05 - Loss of synchronization :12
Mon, 2007-02-19 04:59:06 - Loss of synchronization :13
Mon, 2007-02-19 05:20:06 - Loss of synchronization :14
Mon, 2007-02-19 06:23:02 - LCP down.
Mon, 2007-02-19 06:23:04 - Initialize LCP.
Mon, 2007-02-19 06:23:04 - LCP is allowed to come up.
Mon, 2007-02-19 06:23:06 - PAP authentication success
Mon, 2007-02-19 06:30:24 - Administrator login successful - IP:192.168.0.4

Time is GMT

Had a strange problem on Saturday. Netgear DG834G v3 connected at 4096/384 but LCP not allowed to come up. No Internet at all.

Placed call on 0800375375, reported problem, put thu to 10215 to check Telkom ISP. Was told that three sessions were connected. Consultant terminated the three sessions, then I was able to connect to internet.

Has anyone any idea as to what caused this problem?
Apparently sessions were supposed to time out but didn't.
 
It seems like it might be the same problem Mze - minus the concurrent connections thing because my problem happens at random times.

But to give you an idea, my ADSL has authenticated 8 times with my ISP since 7am, yesterday it shows 11 authentications, Saturday was fine, Friday another 10, and yeah the rest is also similarly bad.

Before the 9th, I average about 3 authentications per day according to WebAfrica's client site, but from the 9th onwards it has been getting increasingly bad.

My phone line does however still work, I was on the phone to telkom's call centre when my last disconnect happened. It's going to be another LONG day!
 
PsyLenT, I had the exact same problem. Phoned Telskum to log the fault, twice. Now my phone line is completely dead, no dial tone, no ADSL. GRRRRR. I'll call them once more and then post on HelloPeter.
 
lol 14 disconnects thats nothing.

When I got my line installed (5th Jan) to last week (14 Feb) I normally got 20-30 disconnects a day. During the day was fine (Sometimes staying online 10-17 hours straight) but at night the disconnects would happen more frequently. I am guessing because more people are online at night and somewhere, something can't cope. It could be ISP, or the line or at the exchange no clue. Since I was on 4mb I was gonna ask Telkom to drop me to 3mb and see how it goes. As we all know by no the 4mb lines sometimes give a lot of sync issues.

Wednesday afternoon my phones went completely dead, no dial tone, nothing. DSL has been unable to sync at 4mb since then and disconnects constantly. At night it is disconnecting almost every minute or so. During the day is better but not like it was before. Since Wednesday I've only been able to stay online during the day an hour or so at a time.

Thursday I logged a fault and got a reference number. Friday I phoned to check on the status of my fault and was told I have to wait 2-3 weeks for my line to be fixed(No phones and intermittent net access). Saturday night I posted on hellopeter but forgot my reference number. Sunday I followed up my hellopeter complaint with the reference number for my fault.

Now I just have to wait and pray.

PS: I counted the amount of times I've logged in/disconnected today.... I stopped at 100 disconnects. Thats was from 00:00am to 3:00am. Its now 12:30pm and I'm sure I'm well into 300+ disconnects. I can get screenies if you dont believe me....

Thats how bad my line is.
 
Last edited:
@wildcat
Sheesh dude you got it BAAAAD! I think I'm definately going to pass the 20 mark today, only got another 2 d/c's to go so far hehe. What I can't understand is that my problem is out of the blue - and the times are the exact opposite of yours. Daytime I get drama, graveyard shift it works wonderfully.
 
Synching and disconnects

Sun, 2007-02-18 13:44:17 - Loss of synchronization :1
Sun, 2007-02-18 15:55:20 - Loss of synchronization :2
Sun, 2007-02-18 16:06:20 - Loss of synchronization :3
Sun, 2007-02-18 16:15:20 - Loss of synchronization :4
Sun, 2007-02-18 16:17:50 - Loss of synchronization :5
Sun, 2007-02-18 16:20:20 - Loss of synchronization :6
Sun, 2007-02-18 16:24:50 - Loss of synchronization :7
Sun, 2007-02-18 16:34:51 - Loss of synchronization :8
Sun, 2007-02-18 16:46:21 - Loss of synchronization :9
Sun, 2007-02-18 17:43:52 - Loss of synchronization :10
Sun, 2007-02-18 18:40:53 - Loss of synchronization :11
Mon, 2007-02-19 04:57:05 - Loss of synchronization :12
Mon, 2007-02-19 04:59:06 - Loss of synchronization :13
Mon, 2007-02-19 05:20:06 - Loss of synchronization :14
08:23:02 SA Time
Mon, 2007-02-19 06:23:02 - LCP down.
Mon, 2007-02-19 06:23:04 - Initialize LCP.
Mon, 2007-02-19 06:23:04 - LCP is allowed to come up.
Mon, 2007-02-19 06:23:06 - PAP authentication success
08:34:16 SA Time
Mon, 2007-02-19 06:34:16 - LCP down.
Mon, 2007-02-19 06:34:18 - Initialize LCP.
Mon, 2007-02-19 06:34:18 - LCP is allowed to come up.
Mon, 2007-02-19 06:34:21 - PAP authentication success

Mon, 2007-02-19 06:34:37 - Loss of synchronization :15
Mon, 2007-02-19 06:47:08 - Loss of synchronization :16
Mon, 2007-02-19 06:53:08 - Loss of synchronization :17
Mon, 2007-02-19 06:59:38 - Loss of synchronization :18
Mon, 2007-02-19 07:46:39 - Loss of synchronization :19
Mon, 2007-02-19 08:20:10 - Loss of synchronization :20
11:59:53 SA Time
Mon, 2007-02-19 09:59:53 - LCP down.
Mon, 2007-02-19 09:59:56 - Initialize LCP.
Mon, 2007-02-19 10:00:01 - LCP is allowed to come up.
Mon, 2007-02-19 10:00:03 - PAP authentication success

Mon, 2007-02-19 10:00:12 - Loss of synchronization :21
Mon, 2007-02-19 10:02:12 - Loss of synchronization :22

Lost connection to Telkom ISP 3 times in less than 4 hours.
Since Sunday ±15:44 - Lost synch 22 times.
4096 service is connected at 3488
download 9.76MB in 40 to 42 seconds.
Normal D/L time is 23 to 24 seconds.

The deterioration in performance is obvious.

How often does this happen?
 
Well Telkom has responded to my complaints on Hellopeter and have "prioritised" my complaint etc. etc.

Hopefully they will have me fixed soon....in the meantime... I'm gonna continue praying.
 
Last 2 weeks my line has also been going crazy. It was screwed before but then a techie came and fixed it.
 
Yay, Tuesday morning 10:00am and I'm back up. Took 5 days to repair my line instead of 2-3 weeks.

Thank god for Hellopeter.
 
Cool Wildcat - I had about 50 disconnects up until midnight, and today about 10 so far but amazingly they ceased a bit before 7am so here's to hoping!
 
Synching and disconnects

Loss of synchronization (56) between Monday 18:00 and Tuesday 11:50
Mon, 2007-02-19 15:59:25 - Loss of synchronization :1
Tue, 2007-02-20 09:49:47 - Loss of synchronization :56

Disconnects (8) between Monday 19:58 and Tuesday 10:24
Mon, 2007-02-19 17:58:32 - LCP down.
Mon, 2007-02-19 19:11:27 - LCP down.
Mon, 2007-02-19 19:14:02 - LCP down.
Mon, 2007-02-19 19:43:35 - LCP down.
Mon, 2007-02-19 20:04:39 - LCP down.
Mon, 2007-02-19 20:23:28 - LCP down.
Tue, 2007-02-20 07:04:24 - LCP down.
Tue, 2007-02-20 08:24:13 - LCP down.

Mze said:
Had a strange problem on Saturday. Netgear DG834G v3 connected at 4096/384 but LCP not allowed to come up. No Internet at all.

Placed call on 0800375375, reported problem, put thu to 10215 to check Telkom ISP. Was told that three sessions were connected. Consultant terminated the three sessions, then I was able to connect to internet.

Has anyone any idea as to what caused this problem?
Apparently sessions were supposed to time out but didn't.
Click to expand...

I reported the synch loss and the LCP downs at ±12:00 today, and checked on the number of sessions that I could have at any one time.

My Telkom ISP account was set to 2 sessions.

The strange problem on Saturday was probably caused by three of my home PCs going onto the Internet, and because the Telkom system was probably not programmed to handle 3 sessions when set for 2, the system then malfunctioned and did not time the sessions out as it should have after the requisite period of inactivity was reached. Consequently, next morning, I was blocked from connecting to the Internet because 3 sessions were still active. Once the 3 sessions were terminated by the consultant, I was able to connect to the Internet.

I had the number of sessions increased to 4 today, the maximum allowed with the 3 Gig shaped account.

I have not lost synch nor dropped LCP since then.

It appears that there are a few details that we should be aware of when using ADSL and Telkom ISP.

Using iBurst with up to 5 PCs connected, I never encountered this problem because I had set up Internet Connection Sharing where all PCs shared the one session.

Using the Netgear modem router and a hub, each PC sets up its own session.

We must now be careful not to exceed the 4 sessions allowed. This gets a bit tricky because it has been very convenient to leave all PCs connected for auto updating of Windows and anti-virus systems. I must now leave one of my 5 machines off-line.
 
My router stays connected to the net 24/7 so I only have one session running at any one time, it sounds strange that you have multiple sessions through one line. But I don't really know how that stuff works lol
 
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