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Question of the Day: Do you bet on sports?
Freshphone closing down
- Thread starter Apogee
- Start date
Dimpie (JIGSAW)
Honorary Master
Still waiting on that notification ... they're my home Voip
AsteriskUser
Well-Known Member
All free things come to an end at some point.
Same here.
Already sent port request to Afrihost.
Tinuva
The Magician
What is the next best VOIP provider? I really liked that they were prepaid only.
naeem
Expert Member
while not free of a monthly cost. Afrihost voip looks decent.
R50/month and includes R50 worth of call credit
R50/month and includes R50 worth of call credit
Problem.
Afrihost responded with the following message with regards to porting a geographical number from Freshphone:
"We would have liked to port the number to us however the porting team are unable to port prepaid numbers at the moment.
If the number was not prepaid we would have been able to assist with the porting, unless the current provider can change the number from prepaid to postpaid."
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lord-of-war
Senior Member
What a shame! Anyone using https://www.axxess.co.za/voip/calltime
AsteriskUser
Well-Known Member
That’s bs. If it’s a geographic number it can be ported.
AsteriskUser
Well-Known Member
Maybe i misunderstood did they say you can’t port a prepaid number or you can’t port a number to their prepaid service?
You can't port a prepaid number to their system.
Funny thing is when it comes to AirMobile the reverse is true - you cannot port contract sim card numbers to their system.
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AsteriskUser
Well-Known Member
I don't see anything in the ICASA regulations that states you cant port a prepaid number. The only things mentioned are suspended accounts, special numbers and numbers already in a porting process.
I would fight that or if not I guess they lose out on a few thousand potential users joining them over the next few months.
I got the sense that is not so much a legal issue than it is a technical hurdle that they have to overcome.
The Afrihost (or their upstream provider Telviva's) system might not be set up for this.
AsteriskUser
Well-Known Member
I would actually like to know how they know its a prepaid number? All they have to do is issue a request to port with whoever their carrier is (maybe they can do it themselves since they have a telco license) and Euphoria will be contact to accept. There is no way to know externally if a number is prepaid or post paid?
deweyzeph
Honorary Master
The problem is the part of the documentation you have to provide to port the geographic number from one VOIP provider to another is a statement of account which Freshphone can't provide because it's a prepaid service.
AsteriskUser
Well-Known Member
Does anyone want to try this?
"Euphoria/Freshphone can give an invoice with the number reflected, you need an ID, invoice and to complete a port app with new provider"
"Euphoria/Freshphone can give an invoice with the number reflected, you need an ID, invoice and to complete a port app with new provider"
deweyzeph
Honorary Master
I'm keen to see if anyone gets this right. I ported my Telkom landline number to Freshphone about 4 years ago. I'm going to be seriously upset if I can't port it out and lose it.