Frogfoot Flapping (AGAIN)

L

lightpixel

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Frogfoot has been flapping in Cape Town from 6 am intermittently. Anyone else have sporadic outages in Cape Town on Frogfoot?

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No issues here. CPT/Deep South /Mweb/Frogfoot. But since last night, I've had over 1000 unique IPs attempting to brute-force/portscan/DDoS my network, probably unrelated, but I see domains.co.za is getting hit with a DDoS.

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It's crazy how normalised these outages have become. 12 hours since this started this morning. Not a word from Frogfoot or any ISP's via notices etc other than Cool Ideas taking the lead to notify their clients.

This time seriously FrogF#ck . This company will never change.
 
lightpixel said:
View attachment 1908584

It's crazy how normalised these outages have become. 12 hours since this started this morning. Not a word from Frogfoot or any ISP's via notices etc other than Cool Ideas taking the lead to notify their clients.

This time seriously FrogF#ck . This company will never change.
Click to expand...
Area? Your loss sheet looks about the same as mine (Milnerton Cape Town)
 
lightpixel said:
View attachment 1908584

It's crazy how normalised these outages have become. 12 hours since this started this morning. Not a word from Frogfoot or any ISP's via notices etc other than Cool Ideas taking the lead to notify their clients.

This time seriously FrogF#ck . This company will never change.
Click to expand...

For us the issues started Thursday already, but 'supposedly' limited to some outage in Gordon's Bay. Then came Friday and everything was messed up, and now it is Saturday with incidents all over the place. At this point it is still not stable, but the internet is usable, except where you require an uninterruptible connection.

I hope this is solved by Monday morning, but the padda is back to its old tricks. I do pity such events. One escalation upon another escalation.
 
Back up this side. I don’t know what could take a day to fix. Must have been a line card or something. I’ve seen some node rooms that look like a domestic server closets I would not be surprised if that is how Frogfoot rolls. Just glad it’s up. The only way to deal with SA providers is just to have backup internet. TIA.
 
lightpixel said:
Back up this side. I don’t know what could take a day to fix. Must have been a line card or something. I’ve seen some node rooms that look like a domestic server closets I would not be surprised if that is how Frogfoot rolls. Just glad it’s up. The only way to deal with SA providers is just to have backup internet. TIA.
Click to expand...

Outage Resolved

Outage Title: Outage | CPT | Milpark | Intermittent
Details: Node
Outage Ref(solid): FRG13159250
Impact Start Time: 2026-05-16 06:36:00
Impact Stop Time: 2026-05-16 23:27:13
Impact: Intermittent

Final Update: Our Frogfoot maintenance team has completed the work, the outage has been successfully resolved, and all affected services have been fully restored. Kindly re-test the previously impacted services and inform us if you experience any residual issues requiring further assistance.

Outage History:
2026-05-16
-- 15:36 -- Our initial checks have been completed, and a fault has been logged with our Advanced Support Team to investigate the cause of the impact.
-- 16:08 -- Our Advanced Support Team has advised that they suspect the issue to be on our fibre service providers side and a fault has been logged with our fibre service provider to investigate the incident on site.
-- 18:35 -- Our Frogfoot Maintenance Team has arrived on site to investigate and found that the equipment is faulty on site. Team is currently organizing stock.
-- 20:54 -- Our Frogfoot Maintenance Team has advised that tech has been granted after hours access and is enroute to collect stock from stores.
-- 21:45 -- The Frogfoot maintenance technician has replaced the switch and is currently loading the configuration. Services will be monitored closely, and further updates will be shared once the configuration is complete and stability is confirmed.
-- 23:08 -- The maintenance technician is still busy with the configuration process. Services will continue to be monitored, and further updates will be shared once the configuration has been completed and stability is confirmed.
 
Last edited:
cavedog said:
Outage Resolved

Outage Title: Outage | CPT | Milpark | Intermittent
Details: Node
Outage Ref(solid): FRG13159250
Impact Start Time: 2026-05-16 06:36:00
Impact Stop Time: 2026-05-16 23:27:13
Impact: Intermittent

Final Update: Our Frogfoot maintenance team has completed the work, the outage has been successfully resolved, and all affected services have been fully restored. Kindly re-test the previously impacted services and inform us if you experience any residual issues requiring further assistance.

Outage History:
2026-05-16
-- 15:36 -- Our initial checks have been completed, and a fault has been logged with our Advanced Support Team to investigate the cause of the impact.
-- 16:08 -- Our Advanced Support Team has advised that they suspect the issue to be on our fibre service providers side and a fault has been logged with our fibre service provider to investigate the incident on site.
-- 18:35 -- Our Frogfoot Maintenance Team has arrived on site to investigate and found that the equipment is faulty on site. Team is currently organizing stock.
-- 20:54 -- Our Frogfoot Maintenance Team has advised that tech has been granted after hours access and is enroute to collect stock from stores.
-- 21:45 -- The Frogfoot maintenance technician has replaced the switch and is currently loading the configuration. Services will be monitored closely, and further updates will be shared once the configuration is complete and stability is confirmed.
-- 23:08 -- The maintenance technician is still busy with the configuration process. Services will continue to be monitored, and further updates will be shared once the configuration has been completed and stability is confirmed.
Click to expand...
:laugh::laugh: Thanks for the detail. Non-redundant aggregation / access switch with 1000 households downstream. Bitco Milnerton POP also only runs 1 switch. Margins must be really tight. 🤣🤣
 
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