Frogfoot Major Packet Loss during Peak-hours

W

wudisc

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@Frogfoot Fibre

Can we have an official word on what's happening with your network please?

Multiple customers in Cape Town are experiencing packet loss during peak hours and I see no mention of this on your status page.

I was going to tweet/X this message, but the website refuses to load on my 240/240mbit line that currently has 30% packet loss.

My ISP is not receiving any information from your teams besides requests for more "evidence".
 
There is a storm currently in the Western Cape.

RSAWeb lost all their Frogfoot traffic and the same time we saw a massive spike of incoming multicast traffic on the NNI....

RSAWeb clients went down at 19:53
 
WTAF is going on with this network? Did Vox not invest a ton of cash in Juniper gear and replace all the white box imported Chinese gear that used to run this network?

@Frogfoot Fibre can we have 1 month or even 1 week with stable connectivity. You are giving FTTH in SA a really bad name. Milnerton here. 2 years later. Same k@k different year. 20% loss, 5% loss no loss. To my ISP gateway @ Teraco, 10km away!

Fix your backhaul. Fix your backhaul. Fix your backhaul!

I am on various forums and we are all having to send graphs and iperfs and build our case. REALLY? Take some pride in what you do man.

1709062988812.png
 

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Same thing happens here in Pretoria, absolutely garbage FNO each time mybb does a article about their investment into their network. Openserve waaay more stable
 
I must say I am growing ever more impatient with the network. I am curious where it went wrong? Most issues seem contained to the Western Cape and the Eastern Cape. I do hope that they come right.
 
Also experiencing crazy packet loss in peak hours on Frogfoot. Garden route.

Gettin real tired of this sh!%
 
Yup: last night
15934357471.png

Now:
15943654004.png
 
I also hope they manage to fix it - but from a public/customer perspective, they aren't even acknowledging that there is a problem.

The most frustrating part of this all for me is imagining the amount of cumulative man-hours spent wasted by customers and ISPs having to test their lines, send print screens, log tickets, update tickets, more tests, back-and-forth etc etc etc. When all that time could have been saved by a simple acknowledgement that there is a problem and that they are fixing it.

Sunday:
1709066320337.png

Tonight:
1709066592252.png
 
cavedog said:
There is a storm currently in the Western Cape.

RSAWeb lost all their Frogfoot traffic and the same time we saw a massive spike of incoming multicast traffic on the NNI....

RSAWeb clients went down at 19:53
Click to expand...
What storm, basically dead quite outside :P

Vumatel running like well oiled machine my side!
 
wudisc said:
@Frogfoot Fibre

Can we have an official word on what's happening with your network please?

Multiple customers in Cape Town are experiencing packet loss during peak hours and I see no mention of this on your status page.

I was going to tweet/X this message, but the website refuses to load on my 240/240mbit line that currently has 30% packet loss.

My ISP is not receiving any information from your teams besides requests for more "evidence".
Click to expand...
Good morning, my apologies for the inconveinece caused, could I ask that you please DM me your details so that I can investigate this and provide you with feedback.
 
Frogfoot Fibre said:
Good morning, my apologies for the inconveinece caused, could I ask that you please DM me your details so that I can investigate this and provide you with feedback.
Click to expand...
Please show your network team this thread, and the several tickets that ISPs have open with FF containing complaints of latency/packet loss/congestion in the Western Cape.

I know the Southern Peninsula and the Garden Route are affected. Anyone else affected outside this area, please chime in here.
 
Frogfoot Fibre said:
Good morning, my apologies for the inconveinece caused, could I ask that you please DM me your details so that I can investigate this and provide you with feedback.
Click to expand...
This is really shocking.

There has been ongoing issue of increased latency and packet loss for about 3 months. Firstly there was an NLD issue, which causes Goodwood node traffic to redirect or something like that. The other night you guys had a broadcast storm.

Like seriously, if you want me to spam your [email protected] email address each time my ping goes above 10ms to the NNI device, then so be it.

But based on my own personal observation speaking to people at your org, feedback from an ISP rep who's been chasing this day and night I can clearly say that Frogfoot (the org) has got one massive issue of internal communication. Like does absolutely no one at your org actually take pride in their work? Or even look at old historical ticket in order to form a pattern.

I've got screenshot from coming from your system, showing major issues. Plus let's not forget about the fact that you guys are actually aware of the problem, but it's at your tier 3 team. So please, for sake of every single consumer you have on your network. STOP! with this on going sense that nothing is wrong when there is clearly loads of users complaining with each user having multiple evidence (ping, traceroute, pingplotter you name it)

#RantOver

But seriously, if you guys got sort out this on going situation within this up coming month. I am going to ask the body corp to break your 10 year agreement, and get another FNO in
 
New Outage

Outage Title: Outage | CPT Aggregation region | Western and Eastern Cape | Degraded
Outage Ref(solid): FRG4552491
Impact Start Time: 2024-02-28 08:00:00
Impact: Degraded

Outage Update:
2024-02-28
-- All links terminating in CPT might experience increased latency, packet loss and slow speeds
-- T3, T4 and Core teams are currently investigating
 
AfriNatic said:
New Outage

Outage Title: Outage | CPT Aggregation region | Western and Eastern Cape | Degraded
Outage Ref(solid): FRG4552491
Impact Start Time: 2024-02-28 08:00:00
Impact: Degraded

Outage Update:
2024-02-28
-- All links terminating in CPT might experience increased latency, packet loss and slow speeds
-- T3, T4 and Core teams are currently investigating
Click to expand...
Any updates ? I have not had any service since yesterday afternoon. East London.
@Frogfoot Fibre
 
Dan C said:
Any updates ? I have not had any service since yesterday afternoon. East London.
@Frogfoot Fibre
Click to expand...

Outage Update

Outage Title: Outage | CPT Aggregation region | Western and Eastern Cape | Degraded
Outage Ref(solid): FRG4552491
Impact Start Time: 2024-02-28 08:00:00
Impact: Degraded

Outage Update:
2024-02-28
-- All links terminating in CPT might experience increased latency, packet loss and slow speeds
-- T3, T4 and Core teams are currently investigating
-- Team still busy investigating with Core
-- T3 and core teams mitigated impact. Monitoring for stability.
 
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