Frogfoot - Western Cape

lightpixel said:
Outage was a few minutes to midnight. This was a software upgrade.... But that's not the issue. It's going on 2 days. Same story every time. I am keeping track this is the 3rd massive Western Cape network drops in 12 months.
Click to expand...
Yea.. Its become so obvious that the Frogfoot network is unstable.
 
swakop_toe said:
I hear you!
On CoolIdeas site, the following.
-- Teams are in the background continuing with isolation and resetting individual routing instances that are showing flooding with the aim of reducing service impact.

Seems that somebody is so gatvol of FrotFoot's poor service...
And FrotFoot is blaming it on the Juniper equipment.
Click to expand...
Yea.. Im not that technically minded and know from experience that Frogfoot is the problem.

Their network has noticeably deteriorated over the past 2 or so years & I have been with both Afrihost & Vox.
 
Thinking of moving to Vumatel as that is the other fibre provider in my area. No experience with them, are they any good? Was on Octotel before and never had an issue in the four years at that address. Unfortunately not available where I am now.
 
BTW, they’re increasing prices in Feb. That’s really going to strengthen their case… ROFL!!
 

Attachments

  • IMG_9409.png
    IMG_9409.png
    468.9 KB · Views: 53
Island View, Mossel Bay still down this morning. So going on day 4 now. The attached screenshots is from my PC connected directly to the ONT. Showing the Rogue DHCP device.IMG-20250103-WA0043.jpgIMG-20250103-WA0054.jpg
 
SwimGeek said:
Possibly the longest internet outage of all the major fibre networks in the last ten years.

www.capeindependent.com

Frogfoot's New Years Internet Outage | The Cape Independent

Possibly the longest internet outage in the past ten years raises questions about the quality of service in an industry which has seen competition stagnate.
www.capeindependent.com www.capeindependent.com
Click to expand...
Brilliant. Well written, to the point and probably closer to the truth than we will ever get from FF themselves.
 
Bewlen said:
Creating this thread to try and keep track of the clownshow that is Frogfoot. Down 30 hours now across WC and apparently also EC. (all in the CoolIdeas thread)

Boswell-Wilkie level stuff here. Absolute clownshow.
Click to expand...
It's been 4 days... I'm still not up and RUNNING... WTF?
 
It was ok yesterday, 4 Jan, in our part of Table View. Down this morning, 5 Jan.
Vumatel application logged.
 
Also off on myside of Tableview. According to RSAweb, Frogfoot identified a cable break in the Blouberg area.... no ETR
 
Tableview, only back an hour ago. This is something....
 
Still down in Mossel Bay. Honestly disgusting levels of service. Like some people have connection in my area and some don't. I wish I had another provider. Will switch in a second
 
People staying in our house in Caledon is stating their internet is down as well. FF Air with CISP. No outage I can find but this is all too coincidental.
 
Got mail from Cybersmart today:

Please be advised that one of Cybersmart`s 3rd party providers will be performing Emergency Network Maintenance. Frogfoot engineers will be completing Hardware replacement. Impact Description: 3 hours of downtime can be expected. Reason for change: Hardware replacement- Date and Time:2025-01-08 23:00 to 2025-01-09 07:00 We apologize for any inconvenience caused by this maintenance window.
 
I am still having issues with my frogfoot (via Vox) connection since the outage.

Convinced there is something up with the DNS. Maybe there is a firewall that blocking DNS traffic or a new network device that still has default IP (some have 1.1.1.1 default).
Have had them reset the connection on their side a few times, bounced my ONT and router countless times.

Can't reach cloudflare DNS (1.1.1.1)
1736702222477.png


Can't reach Google DNS (8.8.8.8)
1736702243834.png

CAN reach Quad DNS (9.9.9.9) - for a bit anyway
1736702278771.png

Then I change my DNS to use Quad and it kinda works for a while and then Quad DNS stops working and Google works for a bit, then Cloudflare starts working for a while = rinse repeat....
Apple TV does not work at all. DSTV Stream works sometimes, but keeps disconnecting. Some sites do not work.

Anyone having similar issues?

EDIT:
Got it working at the moment with Cloudflare DNS over TLS
Lets see how long it lasts
 
Last edited:
jolab said:
I am still having issues with my frogfoot (via Vox) connection since the outage.

Convinced there is something up with the DNS. Maybe there is a firewall that blocking DNS traffic or a new network device that still has default IP (some have 1.1.1.1 default).
Have had them reset the connection on their side a few times, bounced my ONT and router countless times.

Can't reach cloudflare DNS (1.1.1.1)
View attachment 1787365


Can't reach Google DNS (8.8.8.8)
View attachment 1787366

CAN reach Quad DNS (9.9.9.9) - for a bit anyway
View attachment 1787367

Then I change my DNS to use Quad and it kinda works for a while and then Quad DNS stops working and Google works for a bit, then Cloudflare starts working for a while = rinse repeat....
Apple TV does not work at all. DSTV Stream works sometimes, but keeps disconnecting. Some sites do not work.

Anyone having similar issues?

EDIT:
Got it working at the moment with Cloudflare DNS over TLS
Lets see how long it lasts
Click to expand...
do a traceroute ( tracert -d 1.1.1.1 ) to all and post here
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X