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saartjie1313

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Hi everyone. Hope someone can explain this to me in real lamens terms since I have no idiea how this works. Had wifi at my house and recently asked my provider to upgrade to fibre. (500mbps) the company was super fast to sent the contract and get the installation in.

The problem is this. I have now almost no internet in my house. And the company are now hopping and skipping around on a ton of extra stuff that needs to be installed to get it to work at huge cost.

According to them to many walls. But they never mentioned any of this when I asked for a upgrade. I have a ordinary 3 bedroom house.

What would be the best option now to get this to work?
 
What are your expectations here and what are you currently seeing in terms of your internet..?

Do you want 500mbps over wifi and you are not getting that..? Are you seeing 500mbps when connected directly via a network cable to the router..? Or are you seeing that your internet is just extremely slow now..?

In terms of reaching 500mbps over wifi, it can be done, but you would need to make use of minimum 802.11ac devices on the 5Ghz range solely.. 5Ghz doesn't do very well with walls, so you need ideally a good WiFi mesh setup to get adequate coverage across all areas of your house to ensure enough signal strength to reach 500mbps..
 
What do you mean by almost no internet?
They brought Fibre into your house, and assume there is a wifi router connected now.
Are there too many walls for the wifi signal to pass through? But you had wifi before? Are you not getting the full speed over wifi? We're you expecting Lan ports in all the rooms?
 
Like i have times with no internet at all in the study room that is 2 rooms away. And when i do a speed test with my phone directly next to my router of the isp it would give me 200-300mbps. In my room i might get 25mbps if i am really lucky. And that would be on a good day. According to the isp i heard just about every storie on the planet. From "fibre routers are not yet up to date so it can receive 500mbps on input but cant give it on output" "they use the best router available it will take time for technology to cath up". Yeah i kid you not. After fiddling with it for a view days they just recommended extra equipment at a huge cost to get wifi in my house through fibre.
 
I was hoping for wifi through the house. Plugging in lan cables was not what i thought it would be.
 
saartjie1313 said:
Like i have times with no internet at all in the study room that is 2 rooms away. And when i do a speed test with my phone directly next to my router of the isp it would give me 200-300mbps. In my room i might get 25mbps if i am really lucky. And that would be on a good day. According to the isp i heard just about every storie on the planet. From "fibre routers are not yet up to date so it can receive 500mbps on input but cant give it on output" "they use the best router available it will take time for technology to cath up". Yeah i kid you not. After fiddling with it for a view days they just recommended extra equipment at a huge cost to get wifi in my house through fibre.
Click to expand...
To make the most of those kind of speeds either mesh or hard wire the house. I have all my data hogs hard wired over gigabit connection and the rest of the house is meshed...
 
Have you mounted the router as high as possible?
Are there any large metal objects (fridge, etc) near the router
Run a Wifi Analyser and see if there are other routers using the same channel
Have you tried reorienting the router?
 
Snyper564 said:
To make the most of those kind of speeds either mesh or hard wire the house. I have all my data hogs hard wired over gigabit connection and the rest of the house is meshed...
Click to expand...

agree

200-300 mbps sounds like the max for most ISP Wifi Routers

I have a mikrotik router and Mesh AP in lounge with Study hardwired via CAT6

easiest would be to run network cable to study with one of these or similar routers in bridge mode

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Snyper564 said:
Wifi isnt magic, which router do you have? how many people on this connection?
Click to expand...
Would have to check what router they installed. We are 3 in the house. Important the study needs to get good internet my partner works from home. So I gues lan cable from the router then fir that.
 
BigBear said:
agree

200-300 mbps sounds like the max for most ISP Wifi Routers

I have a mikrotik router and Mesh AP in lounge with Study hardwired via CAT6

easiest would be to run network cable to study with one of these or similar routers in bridge mode

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Click to expand...
Thanks i will get on to that then. Wish isp can explain that to people first. As said my knowledge on this is very limited
 
saartjie1313 said:
Would have to check what router they installed. We are 3 in the house. Important the study needs to get good internet my partner works from home. So I gues lan cable from the router then fir that.
Click to expand...
or mesh...

What was the reason for going 500mbs thats kak fast and SUPER overkill for most ppl
 
chrisc said:
Have you mounted the router as high as possible?
Are there any large metal objects (fridge, etc) near the router
Run a Wifi Analyser and see if there are other routers using the same channel
Have you tried reorienting the router?
Click to expand...
Isp moved the router on the wire as far as they could and tested it but still same outcome
 
saartjie1313 said:
I was hoping for wifi through the house. Plugging in lan cables was not what i thought it would be.
Click to expand...

You are making it a bit hard to help with giving information in drips and drabs. If you can describe the current setup and make/models of the equipment people can assist better.
Unfortunately if your expectation is over 200Mbps on WiFi you are looking at enterprise stuff and that's not cheap.
 
Depending on how congested the 2.4Ghz band is in your house and from immediate neighbors, if you force your devices to connect over 2.4Ghz and you set the router to use the least congested channels, you could see an improvement in speed without buying additional equipment..

However, you are likely better off buying a 3 pack to link Deco mesh and using that instead, as that will give you access points you spread throughout the house, to give you far better WiFi coverage..
 
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