Location : Douglasdale/Fourways
Fault Reported : 4th march
Hey Guys....
I hope this is the right place to post this...as i am kinda running out of options on what to do with this Telkom issue.
I will explain backstory along with current issue to try explain things better.
A year ago i had 2 lines. 1 Phone and 1 ADSL. The Phone line was way too noisy for the DSL to hold. So they put my ADSL on a different line which worked great. After time i called Telkom to change the 2 lines into 1 line...fair enough? All went well i had my phone line and my adsl both on the new fresh line. I upgraded from 1mps to 4mps (which for some reason was running at 8mps?) was Epic...i really loved the 750 kb/s downloads
So that part aside here comes the real problem...
Five weeks(nearly six) ago a storm took out our entire street...noone had a phone line or DSL working. Our phone was stone dead, not even static. Called Telkom that night and reported the fault.
3 days later after hearing nothing i called 10212 again and they told me an engineer was gonna be at my place that day. He obviously...never did. Now this "An engineer is gonna be there but never is there" happend 3 more times after that. I called 10212 again and asked to speak to a Supervisor who promised me he would send an engineer out to check whats going on. So on the (11th March) Engineer comes over as promised and updates me on the situation.
The problem was that the new Epic 8mps line i had was cooked at the box and at another house on my street. The delay was that the people staying at that house are not there(On Holiay at time) and they need access/time 1-2 weeks to relay and connect the cable. However.....as a Temporary fix....they will disconnect my new cooked line and connect me onto the old broken noisy line i mentioned above.
The Techie was honest an i even knew myself ADSL would not work on this, however my phone voice line will. He said he was gonna try drop it from 4 mps to 1 mps to see if he could get it to sync , which it did not. (Also get insane crosslines over it, hear neighbors etc)
This is the last point at which i actually had any faith in Telkom on fixing this.
2 weeks on(21st March) I called 10212 again to see if the new cable has been fixed and if i could get the cable thats lying all bundle up on my garage waiting to be reconnected...connected again i was told my Ref was closed and that the problem was reported Fixed?! That she was gonna reopen a new fault?!
After arguing again to speak to a supervisor i got my old fault reopened and was promised a call back from supervisor ..which never happend...This went on for another 2 weeks! Of promises of techies coming out an call backs that never happen! I even got 2 TXT msgs saying my fault has been fixed?! During those 2 weeks i have got 4 different Ref numbers?!
This goes on till this week (Mon 4th April)
I get a phone call from the exchange asking me to check if my DSL is now syncing. It synced at 1mps and drops every 5 minutes. He asked me to check to be sure if i EVER was connected at 4mps wtf? As if i am making all of this up? After trying 50 times to explain to him this is a temp line and i need someone to reconnect it so i can have my godly 8mps back and crisp silent phone. He told me someone would be over 9 in morning....TO CHECK the Line i am talking about and imagining.
The next day the techie arrives...comes inside (Does not even check the line hanging from my garage and phone poll waiting to be reconnected) Picks up the phone says it sounds clear after listening for 5 seconds...does a line test and says your line is fine for 1mps and if it disconnected let him know. He was gonna phone back in an hour and he will have to drop line speed perm to 1mps...
Now of course i did not let him off the hook that easily...after venting my anger out and explaining to him how much an idiot he is saying my 4 mps line is dropped to 1mps on a temp line that another techie put me on real reason was because my ISP Openweb 250 gig account is actually capped and they throttling my speed on an ADSL i have not got to use for 2 months....
Yup this techie actually said my dead..unused and now hardly unsable ADSL which does not sync and if it does for 5 mins for 6 weeks is actually my ISP's Fault?!?....After 6 weeks waiting...6 weeks fighting 6 weeks of call centers the best Telkom can do is send me an idiot?
This guy HAD no clue why he was at my house...or what to fix...oh and he never called back like he said he would
Right after he left i decided to call Regional Manager who was actually quite rude... and asked for all my Ref numbers and that he would get back to me...after he called me back he was much more sympathetic and apologetic over the whole siutation and promised me an engineer would be at my house and an engineer would be at exchange and they would check the lines and see what the heck is going on at same time ...and i nicely asked if he could NOT send engineer i had earlier
As you thought...no engineers arrived...my magic 4 mps to 8mps line is still hanging from my garage and phone poll, a Regional manager who has not kept his promise an i have no idea where to go now or who to phone this week or what to do to get this resolved.
All i want to know from Telkom is if the line has been replaced and get off this temp one...and everyone at Telkom seems to think this Temp one is now my official line
I have kept every name (Even that muppet Tech), date and who i have spoken too along with my 6 Reference numbers...can anyone please tell me what to do or where to go from here?
1. Can Telkom actually do this? Insist i stay on a temp line they put me on and say 1mps dropping 5 seconds best they can do when it used to run at 4mps(at 8mps) 6 weeks ago and for a year fine? ...and NOT fix the line they said would be fixed?
2. I have paid for nearly 2 months for ADSL (1/m for phone) I have never been able to use? Can i get this back?
3. Who do i speak to next? How do i find out if they have fixed this cable and when can they connect me?
4. If it really gets to that point i actually tell them to shove it ...where is best to go? I need faster than 2mps and more than 30 gigs P/M for a home network? Friends and other family i know with neotel all complain about disconnects and how slow it is....Do i have other options?
Thanks anyone who can help on this issue
Fault Reported : 4th march
Hey Guys....
I hope this is the right place to post this...as i am kinda running out of options on what to do with this Telkom issue.
I will explain backstory along with current issue to try explain things better.
A year ago i had 2 lines. 1 Phone and 1 ADSL. The Phone line was way too noisy for the DSL to hold. So they put my ADSL on a different line which worked great. After time i called Telkom to change the 2 lines into 1 line...fair enough? All went well i had my phone line and my adsl both on the new fresh line. I upgraded from 1mps to 4mps (which for some reason was running at 8mps?) was Epic...i really loved the 750 kb/s downloads
So that part aside here comes the real problem...
Five weeks(nearly six) ago a storm took out our entire street...noone had a phone line or DSL working. Our phone was stone dead, not even static. Called Telkom that night and reported the fault.
3 days later after hearing nothing i called 10212 again and they told me an engineer was gonna be at my place that day. He obviously...never did. Now this "An engineer is gonna be there but never is there" happend 3 more times after that. I called 10212 again and asked to speak to a Supervisor who promised me he would send an engineer out to check whats going on. So on the (11th March) Engineer comes over as promised and updates me on the situation.
The problem was that the new Epic 8mps line i had was cooked at the box and at another house on my street. The delay was that the people staying at that house are not there(On Holiay at time) and they need access/time 1-2 weeks to relay and connect the cable. However.....as a Temporary fix....they will disconnect my new cooked line and connect me onto the old broken noisy line i mentioned above.
The Techie was honest an i even knew myself ADSL would not work on this, however my phone voice line will. He said he was gonna try drop it from 4 mps to 1 mps to see if he could get it to sync , which it did not. (Also get insane crosslines over it, hear neighbors etc)
This is the last point at which i actually had any faith in Telkom on fixing this.
2 weeks on(21st March) I called 10212 again to see if the new cable has been fixed and if i could get the cable thats lying all bundle up on my garage waiting to be reconnected...connected again i was told my Ref was closed and that the problem was reported Fixed?! That she was gonna reopen a new fault?!
After arguing again to speak to a supervisor i got my old fault reopened and was promised a call back from supervisor ..which never happend...This went on for another 2 weeks! Of promises of techies coming out an call backs that never happen! I even got 2 TXT msgs saying my fault has been fixed?! During those 2 weeks i have got 4 different Ref numbers?!
This goes on till this week (Mon 4th April)
I get a phone call from the exchange asking me to check if my DSL is now syncing. It synced at 1mps and drops every 5 minutes. He asked me to check to be sure if i EVER was connected at 4mps wtf? As if i am making all of this up? After trying 50 times to explain to him this is a temp line and i need someone to reconnect it so i can have my godly 8mps back and crisp silent phone. He told me someone would be over 9 in morning....TO CHECK the Line i am talking about and imagining.
The next day the techie arrives...comes inside (Does not even check the line hanging from my garage and phone poll waiting to be reconnected) Picks up the phone says it sounds clear after listening for 5 seconds...does a line test and says your line is fine for 1mps and if it disconnected let him know. He was gonna phone back in an hour and he will have to drop line speed perm to 1mps...
Now of course i did not let him off the hook that easily...after venting my anger out and explaining to him how much an idiot he is saying my 4 mps line is dropped to 1mps on a temp line that another techie put me on real reason was because my ISP Openweb 250 gig account is actually capped and they throttling my speed on an ADSL i have not got to use for 2 months....
Yup this techie actually said my dead..unused and now hardly unsable ADSL which does not sync and if it does for 5 mins for 6 weeks is actually my ISP's Fault?!?....After 6 weeks waiting...6 weeks fighting 6 weeks of call centers the best Telkom can do is send me an idiot?
This guy HAD no clue why he was at my house...or what to fix...oh and he never called back like he said he would
Right after he left i decided to call Regional Manager who was actually quite rude... and asked for all my Ref numbers and that he would get back to me...after he called me back he was much more sympathetic and apologetic over the whole siutation and promised me an engineer would be at my house and an engineer would be at exchange and they would check the lines and see what the heck is going on at same time ...and i nicely asked if he could NOT send engineer i had earlier
As you thought...no engineers arrived...my magic 4 mps to 8mps line is still hanging from my garage and phone poll, a Regional manager who has not kept his promise an i have no idea where to go now or who to phone this week or what to do to get this resolved.
All i want to know from Telkom is if the line has been replaced and get off this temp one...and everyone at Telkom seems to think this Temp one is now my official line
I have kept every name (Even that muppet Tech), date and who i have spoken too along with my 6 Reference numbers...can anyone please tell me what to do or where to go from here?
1. Can Telkom actually do this? Insist i stay on a temp line they put me on and say 1mps dropping 5 seconds best they can do when it used to run at 4mps(at 8mps) 6 weeks ago and for a year fine? ...and NOT fix the line they said would be fixed?
2. I have paid for nearly 2 months for ADSL (1/m for phone) I have never been able to use? Can i get this back?
3. Who do i speak to next? How do i find out if they have fixed this cable and when can they connect me?
4. If it really gets to that point i actually tell them to shove it ...where is best to go? I need faster than 2mps and more than 30 gigs P/M for a home network? Friends and other family i know with neotel all complain about disconnects and how slow it is....Do i have other options?
Thanks anyone who can help on this issue
