Future campaigns: Your feedback needed

rpm

rpm

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Hi folks

Over the past 20 months we have seen improvements regarding Telkom’s ADSL, but there is still a lot that needs to be done to make ourselves internationally competitive. I feel it is a good time to take stock of what has happened since 2003, and outline our main objectives for the next few months. I dug up some documents summarizing the complaints shortly after MyADSL was ‘formed’, and they were:


Great improvement or solved:

Poor speeds in comparison with advertised characteristics: Drastically improved
Some reliability problems: Solved
Cap measurement carried over to next month: Solved
Ability to change own passwords: Solved
Modem cost: Significantly reduced


Some improvement/consideration:

Line rental costs: Only slight improvement
No static IP address option: Telkom currently considering this option
Poor helpdesk performance: Slight improvement
Better communication between Telkom and users: Only slight improvement
Port prioritization: Partly solved through the introduction of a new package, but not satisfactory due to price
Different options: Partly solved, but higher end options not available yet


No improvement:

3 Gig Cap: No improvement
Cap measurement on both local and international traffic: Not solved
Bandwidth after capping: No improvement


Please give your views on what aspects of the ADSL service we should focus on in our media releases, discussions with the DoC, ICASA and other relevant organizations. It will be great if we can all agree on a few key aspects and focus on them (I think this will be more effective).

Please give your views!

Regards,

RPM
 
Methinx you'd better decide on a prioritisation mechanism, RPM - the views/needs of forumites would probably be too divergent for consensus to be reached easily. Perhaps a scoring system with a weighting factor, or something like that...

Personally, I have a great need for a fixed IP, and would rate this as top of the list - Telkrap could use this to their marketing advantage, were they to offer the facility...
 
My 2c:

-> The cap needs to become applicable to international only and needs to increase.
Hopefully with UUNET and IS entering the ISP side using their own networks, this problem will be resolved through one of these parties offering international only caps.
MyADSL needs to pressure Telkom, UUNET, IS and even iBurst/Sentech to offer this.

-> Line rental.
Telkom's charges are obscene. We need to build up factual cases showing how much Telkom rips consumers off when it comes to ADSL line installation and monthly rental. We then need to give the facts to the media, ICASA and anyone else that will listen.

-> Forced analogue line rental on an ADSL line.
This is criminal in light of the fact that VOIP is legal. Telkom should not legally be allowed to force an analogue line rental down my throat if I only want an ADSL line.
 
my list would be:

1) Line rental.
2) Line rental.
3) Port shaping - fine shape p2p but leave my WoW pings alone :(
4) Cap - plz no caps or atleast 10-20 gig ones that count international only :mad:
5) Some sort of Base level SLA for end users.
6) Increased speed
 
Line rental!
oh and port shaping/prioritizing
(500ms ping to international servers is not cool!)
 
Pricing




The rest of the options can come after. Until the cost of our internet connectivity can be significantly reduced, we will lag behind the rest of the world in ALL IT areas !
 
1. Line rental/pricing
2. Cap [apply to international only]
3. Port Prioritization [as Sybawoods said earlier, the unshaped package should be the one that Telscu, orginally came out with]
 
1. Price (decrease)
2. Cap (increase)
3. Port Prioritisation (remove)

Basically the same as Dominic's above.
 
This is a hard one: Pressure to de-monopolise our international bandwidth e.g. SAT3 ... very improtant.

Pressure to open last-mile market to all comers ... even if only Telkom and SNO can do backhaul.

Otherwise:
-Lower line rental!!!!!!!!
-Local should not count towards cap.
-Force analogue line rental has to go especially as more VOIP services become available.
 
Last edited:
Agree with above

I generally agree with the above.

But I have a new one which needs to be mentioned.

A person upgrading from Home DSL 192 or Home DSL 386 to a higher option gets this upgrade for free.
It should be likewise if a person downgrades from Home DSL 512 to either Home DSL 386 or 192.
Free I say, either way.
 
Definately all of the above, cost, cap, support, etc etc.

AND

Low latency! i.e. 20/30ms to local servers and 250/300ms to overseas servers. It's bad enough that you're limited to only 3gigs before you are capped, but to have ISDN (or worse) latency with ADSL to LOCAL SAIX game servers is just pathetic.
 
Well, it's obvious why Telkom implemented the downgrade cost, it's because everyone who had ADSL at the time had DSL512, so they're not getting any new installation fees from those people, so all they do is charge them for that (as a lot of existing 512 customers may want to downgrade as they had no cheaper option before). It has nothing to do with the actual cost to do the downgrade (minimal), but rather with just making money out of what is a definite thing.
 
1 = De-Monopilisation of Submarine Cable/Change to a Trading Public company. Price drop will follow natrually.
2 = Controlled Free Internet for Education Faciliteis. CONTROLLED.
3 = Local traffic FREE. Will hurt local telephone calls profit.
4 = Introduction of CHEAP LOW LATENCY LOW THROUGHPUT GAMERS "CHANNEL".
5 = Data returned from Transparent Proxy FREE. Almost impossible to identify.
6 = Garauntee'd contention ratio's + Refund Policy.
 
Lobby group for equitable distribution of international connectivity resources?
 
1. Pressurise gov to remove control of int. bandwidth from telkom.
2. Cap. As per above posts.
3. Line rental to be scrapped.
4. Port Shaping. Get rid of it.
 
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