Garmin Nuvi 40 with broken screen

[JerryMungo]

My brother in law has a Garmin Nuvi 40 which is a week or so old. The screen broke after something leaned on it. I emailed Garmin to see if they can replace the screen and got this back:

Hi ---

You will need to send the unit into us to be looked at by our technicians

They will be able to confirm pricing on a replacement of the unit.

The screen itself we cannot replace



Xxxxxx Xxxxxxx
Team Leader
Garmin Southern Africa (Pty) Ltd

Has anyone sent anything back to Garmin yet? Just trying to figure out if it's worth the effort to mail it to them, or if it's become disposable.

 

[Mr Big T]

I had a problem with the switch on my Garmin that was out of the guarantee. I took it to their offices. They couldnt repair it but offered me an amount if I bought a new one. I didnt take up the offer and have figured out a way to switch it off. Suggest you find their offices and go there. It might be worth your while since it is only a week old. Does the guarantee not cover that?

 

[froot]

GarminSA is very decent in their service. I know they have no issues replacing the Sports GPS units for decent prices so you cannot lose out by sending your unit to them.

 

[JerryMungo]

Ok, ta, just didn't want to be told to buy a new one at the regular Game retail price after paying for postage.

 

[Tun@]

Has anyone sent anything back to Garmin yet? Just trying to figure out if it's worth the effort to mail it to them, or if it's become disposable.

I found them to be a joke - quoted me some crazy price to change a battery in my 1310 & wanted it for 2 weeks +......just sourced my own at the huge expense of $12.99 & 10 minutes work.

 

[JerryMungo]

I found them to be a joke - quoted me some crazy price to change a battery in my 1310 & wanted it for 2 weeks +......just sourced my own at the huge expense of $12.99 & 10 minutes work.

Yeah, battery would be simpler than 4.3" LCD for the unit unfortunately.

 

[Mr Big T]

Check short term insurance. Mine covers accidental damage if it is specified.

 

[JerryMungo]

Check short term insurance. Mine covers accidental damage if it is specified.

Good point, thanks!