Gearbest.com - Any good?

Been waiting for a mi box since Dec 14. The tracking number for DHL Hong Kong doesn't work... DHL Hong Kong asked me to confirm with Gearbest if the item had been collected.
 
Jeruanamo said:
Been waiting for a mi box since Dec 14. The tracking number for DHL Hong Kong doesn't work... DHL Hong Kong asked me to confirm with Gearbest if the item had been collected.
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They usually use aramex. Got a call earlier from aramex requesting my ID and email.

My order was also placed around the 14Dec
 
Hi all
Anyone know how the Gearbest RMA process works?

I've submitted the details and got a RMA # WRMA1712232003429180C. The status has been " After-sales Application (Your RMA has already been submitted)" for over a week already with no further communication.

Anyone able to help?
 
Tracking number is also invalid with Aramex. Now Gearbest tells me to phone DHL with my name and address. I do that, and DHL says they can't search with those fields :/
 
Hi All.

I've been trying to track down my phone ordered from Gearbest on the 29th October still. I used the Aramex Express shipping method, paid and cleared customs only to be informed that my phone has somehow been lost in Dubai.

I've called Aramex multiple times who keep saying the same thing, that they are waiting on confirmation.

Anyone else experienced the same thing? Are Aramex Express orders insured in the event of parcels being "lost"?
 
Bayelzster said:
Hi All.

I've been trying to track down my phone ordered from Gearbest on the 29th October still. I used the Aramex Express shipping method, paid and cleared customs only to be informed that my phone has somehow been lost in Dubai.

I've called Aramex multiple times who keep saying the same thing, that they are waiting on confirmation.

Anyone else experienced the same thing? Are Aramex Express orders insured in the event of parcels being "lost"?
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How did you pay for the phone?
 
REAPER said:
For those of you who are having issues with the zip code, just make sure to demand that they ship your package via Aramex if you have paid for it.

Because I ordered a phone from them and after waiting for 17 days for shipment while confirming my zip code multiple times,they ended up shipping my phone via Singapore Post. Even though my previous package was sent via Aramex and I told them to use the same address.

They even said that they are not going to refund the shipping fee.

So be careful when dealing with them.
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I had something like this happen, except after back and forth, they said they will ship it, however my order consisted of 1 item of $199 and a few smaller items totalling just over $20. Shipping was around $25.

They cancelled the biggest item due to not having stock and issued a refund. The day I got the notification, I checked the item and their site indicated 6 in stock, I pointed this out via the ticketing system and said if the item can't be supplied I would like to cancel the order.

The e-mail regarding this only came after the shipping notification, which was not shipped via Aramex. So now I'm stuck with an order where shipping is way more than goods and not even sent express.

The difficult thing sorting it out via the ticketing system is the language barrier. As I understand, they want to refund me $2.6 which is rather pointless and far from addressing the issue I raised about the main item being unilaterally cancelled and charging me full shipping for what was clearly secondary goods.
 
Just a quick question regarding shipping - my item was finally shipped and has landed in JHB. When I go track my order all it says is:

"In transit - On Hold - Payment not Ready / Delivery Rescheduled"

Does anyone know what this means and how I go about getting my order shipped to my address in Cape Town?
 
weelzSA said:
Just a quick question regarding shipping - my item was finally shipped and has landed in JHB. When I go track my order all it says is:

"In transit - On Hold - Payment not Ready / Delivery Rescheduled"

Does anyone know what this means and how I go about getting my order shipped to my address in Cape Town?
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By the sounds of it, it has went through customs and requires a payment and due to payment not being made, the shipment has not been released yet. Give them a call on 0113903520, option 2 and give them the tracking number. Ask them to email the invoice through. If you already got the invoice and have paid, reply to the original mail with the invoice and give them the proof of payment and ask them to confirm payment and arrange for release. It should be delivered to you in the next day or two once they release even if payment is made today.
 
Just got the following tracking message on my order:

08 Jan 2018
09:00 AM
Network Update GSO
Situation Update Bags not arrived in DXB, Checking with Origin. Please expect delays.
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FFS :mad:
 
weelzSA said:
Just a quick question regarding shipping - my item was finally shipped and has landed in JHB. When I go track my order all it says is:

"In transit - On Hold - Payment not Ready / Delivery Rescheduled"

Does anyone know what this means and how I go about getting my order shipped to my address in Cape Town?
Click to expand...

Same problem here , Aramex dragging their feet with the invoice.
 
GearBestZA said:
PM me the tracking number. It can sometimes happen between Hong Kong and Dubai and still be okay. Seen it happen to around 5 packages last year but were just delayed by a few days.
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PM Sent
 
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