Goobie
Expert Member
They will now email you the invoice then once proof of payment was received by them it will get delivered really quickly. Here are the steps mine took before being finally delivered today
Last edited:
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Gearbest.com - Any good?
- Thread starter That_JC
- Start date
They will now email you the invoice then once proof of payment was received by them it will get delivered really quickly. Here are the steps mine took before being finally delivered today
Suspect99
Executive Member
Thanks
FaSMaN
Expert Member
- Joined
- Mar 24, 2010
- Messages
- 2,245
- Reaction score
- 959
I am fairly surprised by gearbest, they seem pretty good , purchased a leagoo phone from them and they dispatched it quickly, only problems I had was with Aramex who I found to be unprofessional and communication was like pulling teeth, it took longer to get from JHB INT to KZN than it took from China to South Africa ...
Phone is pretty good so far, even did a review of it: https://www.youtube.com/edit?o=U&video_id=7LS18lfReR8
PS Would be great if gearbest reaches out to local youtubers the same way they do with international ones , I know they mainly focus on subcount but that isnt everything :/
Phone is pretty good so far, even did a review of it: https://www.youtube.com/edit?o=U&video_id=7LS18lfReR8
PS Would be great if gearbest reaches out to local youtubers the same way they do with international ones , I know they mainly focus on subcount but that isnt everything :/
Suspect99
Executive Member
Heres mine, wonder what the delay is?
ZAGadgetReviews
Senior Member
Give them a shout as it should have left already. Maybe they need to confirm proof of payment and then the item will move.
Suspect99
Executive Member
I phoned them today. They emailed me the invoice and I paid. They say it should take 24 hours min from then.
Don't know why they took so long it send me an invoice
ZAGadgetReviews
Senior Member
PM me your tracking number & email address and I will ask them for feedback. Doubt we will get much feedback today due to the time but they should send it tomorrow if not today. Once you do pay, they normally deliver in 24-76 hours from their confirmation. What I hope is that they create a online payment portal as it would save so much manual confirmation.
ZAGadgetReviews
Senior Member
Priority Line is a slower service to Aramex Express but is done by Aramex. I have seen them use many names for it including economy parcel express(Shown this on Aramex's website). It still ships quickly but seen it route through Dubai instead of directly to South Africa. This is generally only a 1-2 day's delay at most.
Thanks, appreciate the response.
Suspect99
Executive Member
Got it delivered right now. Thanks
Used them before without major issues except once I had to pay quite a big fine as they underdeclare the value of the goods for customs. This is done without your knowledge and it is grossly underdeclare so it's quite obvious to pick up. Had to pay a big fine to have the goods released.
Ordered again from them just over a week ago. Used the middle east express- Aramex. Quite impressed with the service as it was alot cheaper than DHL and arrived in just over a week.
This time though, it was a media player and the hard drive bay is broken and loose. Item arrived yesterday and I immediately opened a ticket and sent them photos of the damage.
Received a generic response referring me to terms and conditions etc.
They want to know if the item still works...lol.
It probably does, just can't put a hard drive in.
Also want a YouTube video link of the unit.
Anyways, there's always PayPal who will help.
This time though, it was a media player and the hard drive bay is broken and loose. Item arrived yesterday and I immediately opened a ticket and sent them photos of the damage.
Received a generic response referring me to terms and conditions etc.
They want to know if the item still works...lol.
It probably does, just can't put a hard drive in.
Also want a YouTube video link of the unit.
Anyways, there's always PayPal who will help.
airborne
Honorary Master
- Joined
- Jul 13, 2007
- Messages
- 29,275
- Reaction score
- 15,566
Oh sheet, how much was the actual value of the item vs what they declared and how much was the fine?
I have an order for over R1000 on the way, hope I don't meet a similar fate!
airborne
Honorary Master
- Joined
- Jul 13, 2007
- Messages
- 29,275
- Reaction score
- 15,566
Ordered again from them just over a week ago. Used the middle east express- Aramex. Quite impressed with the service as it was alot cheaper than DHL and arrived in just over a week.
This time though, it was a media player and the hard drive bay is broken and loose. Item arrived yesterday and I immediately opened a ticket and sent them photos of the damage.
Received a generic response referring me to terms and conditions etc.
They want to know if the item still works...lol.
It probably does, just can't put a hard drive in.
Also want a YouTube video link of the unit.
Anyways, there's always PayPal who will help.
Did you use Aramex via their Global Shopper service?
ZAGadgetReviews
Senior Member
Ordered again from them just over a week ago. Used the middle east express- Aramex. Quite impressed with the service as it was alot cheaper than DHL and arrived in just over a week.
This time though, it was a media player and the hard drive bay is broken and loose. Item arrived yesterday and I immediately opened a ticket and sent them photos of the damage.
Received a generic response referring me to terms and conditions etc.
They want to know if the item still works...lol.
It probably does, just can't put a hard drive in.
Also want a YouTube video link of the unit.
Anyways, there's always PayPal who will help.
PM me your order number and I will push them to resolve the issue. It is not acceptable that the items is damaged whether working or not as you paid for brand new undamaged items. I will get this resolved.
ZAGadgetReviews
Senior Member
If anybody does have any issues with customs and clearance, PM me and I will assist to resolve the issue. It is possible to resubmit customs and I can help with this.
airborne
Honorary Master
- Joined
- Jul 13, 2007
- Messages
- 29,275
- Reaction score
- 15,566
Thanks I'd appreciate that, good to have found this thread.
Thanks Gearbest - i sent you a pm
youtube link of broken and loose harddrive bay that i sent to them
https://www.youtube.com/watch?v=BAnnuv2LaWg
item cost = 200usd
This is their response:-
Thank you for the additional information.
We are sorry to inform you that we areunable to open the link you sent to us.
And we are unable to do further investigation from the picture you sent to us.
In this case,we would like to offer you the refund of 20 USD to your original account.
Kindly let us know your decision.
Once again we apologize for any inconvenience caused.
Best Regards,
Amber_Deng
Gearbest Customer Service
http://www.gearbest.com/
youtube link of broken and loose harddrive bay that i sent to them
https://www.youtube.com/watch?v=BAnnuv2LaWg
item cost = 200usd
This is their response:-
Thank you for the additional information.
We are sorry to inform you that we areunable to open the link you sent to us.
And we are unable to do further investigation from the picture you sent to us.
In this case,we would like to offer you the refund of 20 USD to your original account.
Kindly let us know your decision.
Once again we apologize for any inconvenience caused.
Best Regards,
Amber_Deng
Gearbest Customer Service
http://www.gearbest.com/
Suspect99
Executive Member
Maybe a typo and they meant $200