Get Telkom to close the new order?

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PsyCLown

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Hi all,

So I have had Telkom come to my premises on Thursday and install a telephone line.
I now would like to get my ADSL line through an ISP although the "new telephone order" is still open on Telkom's side and the ISP is unable to place an upgrade to DSL order before Telkom close the order.

Is there anyway I can get Telkom to hurry up and close it so that I can get my DSL sooner?

Thanks,
Psy
 
PsyCLown said:
Hi all,

So I have had Telkom come to my premises on Thursday and install a telephone line.
I now would like to get my ADSL line through an ISP although the "new telephone order" is still open on Telkom's side and the ISP is unable to place an upgrade to DSL order before Telkom close the order.

Is there anyway I can get Telkom to hurry up and close it so that I can get my DSL sooner?

Thanks,
Psy
Click to expand...

Phone them everyday and check progress status. :D
 
Good luck, but frankly I would keep my ADSL line with Telkom rather.. unless you are getting a huge discount with WebAfrica. :p
 
The answer is just below your thread :D......PM TelkomZA and send him your reference explaining briefly what has happened. Be patient as he will contact you as soon as he can :) [give him upto 48hrs [calculated based on it being a Monday] ]. ;)

+1 to Dan C [switching ISPs is a breeze if line is with Telkom] discount vs ease of switching providers.
 
Last edited:
Yeah, I have been thinking about paying the extra bit of money per month and having the line with Telkom as opposed to the ISP.

Any idea if I need to physically go into the Telkom store to ask them to upgrade my telephone line to ADSL or if I can just call them?
 
You have various methods but personally i suggest using their Social Media contacts [TelkomZA once again] so you have a record of all conversations. If you haven't already, contact TelkomZA on the forum or their team on Facebook. You will get a reference via their PM :) and then track the progress here
 
PsyCLown said:
Yeah, I have been thinking about paying the extra bit of money per month and having the line with Telkom as opposed to the ISP.

Any idea if I need to physically go into the Telkom store to ask them to upgrade my telephone line to ADSL or if I can just call them?
Click to expand...
call them...
 
Perfect, thanks guys!

Placed an order for my DSL line. The telephone order is still open so the lady will log a ticket with some other department who should then close it today and then the order for the DSL line shall be processed tomorrow morning.

I got a reference number as well. It might have been a while since I last used Telkoms ADSL services although I remember that you always need a reference number and following up with them on a constant basis certainly can help.

Fingers crossed I can get my line converted to an ADSL one sometime this week still. ^^
 
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