Get your exchanges fixed telkom

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Fireprufe15

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:mad:*START RAGE* Can somebody please tell Telkom to get their sh*t in line and fix the damn exchanges. Failing at that could they at least turn new customers away and tell them "Sorry, we're full." SERIOUSLY if I sync at a downstream speed of less than 800 Kb/s on my 1024 line, that was fine until a month ago, for much longer I'm going to freaking throw my router at the window and just lose it. Same thing goes if it randomly disconnects ever again. *END RAGE*

Seriously, why is this happening? I'm on WebAfrica Home uncapped 1 meg, but it syncs at WAY less than that, maybe 900 if I'm lucky. I know it's not a WebAfrica problem, as the line is just really unstable and tends to get worse in peak times. It's not like the Telkom call centre is very helpful, they just tell you they can't help because they aren't my ISP, even when I mention to them that it's still their friggen line. My one uncle who works at Telkom tried finding out what's going on, but they just told him I live to far from the exchange to sync at that speed, even though I had been syncing at that speed for three months before this crap started.

FIX NOW! Please Telkom, fix.
 
MickZA said:
Now you know why the general consensus on MyBB is to keep your line with Telkom - at least then you can escalate directly instead of going through a 3rd party.
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Yeah I guess you're right. My dad found some number that he called and a day later a Telkom techie pitched up at our house last time we had problems, but he can't remember what number it was.
 
Shows you not even having a contact within Telkom helps, what are the rest of us to do?
 
From recent experiences at home and the office it's not the exchanges themselves it's the guys in the exchanges. Human error galore.
 
Wyzak said:
From recent experiences at home and the office it's not the exchanges themselves it's the guys in the exchanges. Human error galore.
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I would go down there and fix it myself if it wasn't illegal, and I'm almost sure I would do a better job.
 
Fireprufe15 said:
I would go down there and fix it myself if it wasn't illegal, and I'm almost sure I would do a better job.
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So now you are a DSLAM expert ?? :wtf:
Post your stats and the people here will tell you if you are in fact to far from the exchange .
 
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FNfal said:
So now you are a DSLAM expert ?? :wtf:
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No, but I'm sure I can figure it out better than some of the Telkom people that have been to my house. And that was in fact a hyperbole and joke.
 
Fireprufe15 said:
I would go down there and fix it myself if it wasn't illegal, and I'm almost sure I would do a better job.
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Just for interests sake what happens if you try using the SMS fault report system? (SMS your 10digit telkom number, eg 0115551234, to 012 321 0212).
 
I'll post them again like I have before, but like I said last time, I'm going to say that the stats were different before all this crap started. And I don't think my exchange could have moved further away from me. Also, even if I'm too far, why did it work 100% perfectly for more than 3 months?

Parameters
DSP Firmware Version DMT FwVer: 3.c.8.a1_A, HwVer:TeF7_7.0
DMT Status Up
Operational Mode ADSL G.DMT
Upstream 512 kbps
Downstream 608 kbps
SNR Margin (Upstream) 6.0 db
SNR Margin (Downstream) 2.5 db
Line Attenuation (Upstream) 31.5 db
Line Attenuation (Downstream) 63.5 db

My SNR margin is going up and down a lot, just after I posted this it went up to 9 and now it's at 7
 
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MickZA said:
Just for interests sake what happens if you try using the SMS fault report system? (SMS your 10digit telkom number, eg 0115551234, to 012 321 0212).
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I haven't tried that, but I will now, thanks for giving me the number.
 
Fireprufe15:
Your ADSL stats are indicating that your problem is also related to your ADSL line, and possibly not with the exchange.

I'd suggest that you contact Telkom to ask how far you are from the DSLAM/exchange. If they say more than 4km, then it would match your very high downstream line attenuation value.
If they say less than 4km, then you should have them come and fix your ADSL line until, which should reduce your downstream line attenuation to a value below 60dB.

Perhaps you should also start off by removing all your telephones and ADSL filters, such that it is only your ADSL modem that is plugged in directly to the telephone port in your home. If your attenuation values are the same, then you can rule out faulty ADSL filters, and then you can be fairly sure that it is an ADSL line problem - unless ofcourse you're further than 4km away from the DSLAM.

If you are indeed further than 4km away from the DSLAM, then the only way that you're going to get a stable and "fast" ADSL connection would be to downgrade to 384kbps or 512kbps ADSL.

Please just take note that I'm taking 4km and 60dB as estimates - where the downstream line attenuation is also estimated at 14.5dB/km. These values are just good reference values but not always the actual truth.
 
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Pada said:
Fireprufe15:
Your ADSL stats are indicating that your problem is also related to your ADSL line, and possibly not with the exchange.

I'd suggest that you contact Telkom to ask how far you are from the DSLAM/exchange. If they say more than 4km, then it would match your very high downstream line attenuation value.
If they say less than 4km, then you should have them come and fix your ADSL line until, which should reduce your downstream line attenuation to a value below 60dB.

Perhaps you should also start off by removing all your telephones and ADSL filters, such that it is only your ADSL modem that is plugged in directly to the telephone port in your home. If your attenuation values are the same, then you can rule out faulty ADSL filters, and then you can be fairly sure that it is an ADSL line problem - unless ofcourse you're further than 4km away from the DSLAM.

If you are indeed further than 4km away from the DSLAM, then the only way that you're going to get a stable and "fast" ADSL connection would be to downgrade to 384kbps or 512kbps ADSL.

Please just take note that I'm taking 4km and 60dB as estimates - where the downstream line attenuation is also estimated at 14.5dB/km. These values are just good reference values but not always the actual truth.
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Telkom already say it is because I'm too far, but in that case I still want to know why it worked perfectly for 3 months before one day starting to be problematic. Also, when we asked Telkom when I first got ADSL, they said I could support up to 2 mbps, but now they say I'm too far too support 1 mbps. I didn't change anything in the house between these two points and it didn't rain or anything, so it must be somewhere where I can't do anything about it, but Telkom can.
 
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OK. It seems like Telkom is guessing the distance based on your current line attenuation values then.

I would still suggest that you try without any filters and telephones to see whether your line attenuation values improve or not.

If they don't improve, then I'd suggest that you contact Telkom to look at the connections of your ADSL line at the DSLAM, because they might be corroded or poorly connected.
 
Pada said:
OK. It seems like Telkom is guessing the distance based on your current line attenuation values then.

I would still suggest that you try without any filters and telephones to see whether your line attenuation values improve or not.

If they don't improve, then I'd suggest that you contact Telkom to look at the connections of your ADSL line at the DSLAM, because they might be corroded or poorly connected.
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Next time I manage to get through to them without 2 hours of telephone music, I'll do that. So what your saying is that it's probably not caused by the exchange being congested? I have tried without any phones or splitters, just the ADSL hooked up directly to the wall, but that does nothing to improve the situation.
 
You can go through the List of Congested Exchanges thread on myBB and see if your area is reported to be slow, but I suppose your problem is your ADSL line.
If you don't want to wait on the 10210 line, then just go to a Telkom Direct store.
 
Pada said:
You can go through the List of Congested Exchanges thread on myBB and see if your area is reported to be slow, but I suppose your problem is your ADSL line.
If you don't want to wait on the 10210 line, then just go to a Telkom Direct store.
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Not advisable. All they do is point to a phone in the corner and tell you to dial 10210. Seri-ass.
 
MickeyD said:
Not advisable. All they do is point to a phone in the corner and tell you to dial 10210. Seri-ass.
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I can confirm this. Been there, done that. Also, the guy on the phone then told me to go and make the call from my home telephone.
 
MickeyD said:
Not advisable. All they do is point to a phone in the corner and tell you to dial 10210. Seri-ass.
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I don't believe that!? Unless Stellenbosch's Telkom Direct store is better than the rest, because they actually logged faults for me.

If you simply want to log a fault, you can always do it online...
 
Fireprufe15 said:
I haven't tried that, but I will now, thanks for giving me the number.
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So what happened with SMS faults, did it respond a fault was already opened (with the fault ref) or state your line was with Open Web and refuse to log a fault?

If it gave you the fault ref you could possibly use Telkoms escalation system.
 
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