I have had a similar experience. I'm totally devastated that we have been forced to shop at Pick n Pay because of eBucks.
I've now made 5 purchases and each order has been a nightmare.
From leaking bottles, broken bags, changing delivery times because they are late, to a missing order that was delivered 30 hours later. I've had to reorder and pay again.
I continuously have out of stock orders, especially with products on special. I'm really very disappointed with the difference in service between the 2 companies. Might I also mention that they are far more expensive and can't compete with Che2ckers.
eBucks, bad move on your part.