Given the run-around

[Nod]

Oh yeah, and the best one is that accounts doesn't give ref numbers, so you have to tell the whole story every time you call to follow up. Also, they ask you to verify your details every time you call, and every time you get transfered to another person.
Another lost case is getting a ref for the maintenance people, only there is no "helpdesk" for them, and you can't follow up on the call.

 

[Tns]

It's not telkom helpdesk, it's caller assist. Ten minutes is a standard time for answering, or until the jingle starts.

i found if you speak s l o w l y then the staff sometimes understands(ugh) in general telkoms helpdesk, erm caller centre is below poor, it wouldn't even be on a scale.

 

[milomak]

it irks me how understaffed call centers are a night. i have waited 30+ minutes on more than one occassion phoning Telkom. At least they don't charge like those bastards MonoChoice

 

[XCentricdave]

Oh yeah, and the best one is that accounts doesn't give ref numbers, so you have to tell the whole story every time you call to follow up. Also, they ask you to verify your details every time you call, and every time you get transfered to another person.

Ooh I forgot about this one - man this pi55ed me off big style. Particularly because we had the same conversion several times, each one terminating with 'I'm sorry until <insert dept> has done <insert activity> we can't stop the billing process, cancel the arrears and refund what we owe you'. It took about four months in total...

 

[Tns]

it irks me how understaffed call centers are a night. i have waited 30+ minutes on more than one occassion phoning Telkom. At least they don't charge like those bastards MonoChoice

at night it does take longer cause the poor idiot working there has to wake up first.....

 

[Eniigma]

at night it does take longer cause the poor idiot working there has to wake up first.....

or get off the phone with thier boyfriend / girlfriend.

 

[Tns]

or get off the phone with thier boyfriend / girlfriend.

yeah, forgot about that one!