GloCell Service Provider

[travcaine]

Hi, I am posting to try and help my friend out, please see her email to me below and see if you can maybe help?


Do you know of a "gloCell" service provider in Joburg ???

Going to explain my predicament quickly

Had a cell phone contract for years - took it out with Nashua those years. Now Nashua have closed down and Altech Autopage took over. Now Altech Autopage have closed down and GloCell have taken over.

I got my upgrade in November last year. In Dec/early Jan my phone all of a sudden had "No service" and when I went to the Altech Autopage service provider at Sunridge Park, I was told that the sim card was faulty, and it would cost me R140.00 to replace it. I did this but was not happy. It took 24 hours for them to activate the phone. Worked perfectly for almost 2 months then middle Feb, the same thing happened. I e-mailed the guy that I had dealt with when i did my upgrade at Altech Autopage in Joburg, as it was easier to do on line as we had no service providers. He sent me a new sim via courier. Once I received it, I let him know and he activated it. That was simcard number 3. Now the same thing happened again on Monday. I cannot get hold of anyone from GloCell not even via the website. Cell C in walmer park will give me a new sim (a black one), as she tells me that apparently the "blue ones" were a faulty batch! But they sell me a blue one and they replace the 2nd one with a blue one! don't get it, but they are not able to activate it as it is on contract with GloCell, so basically I am stumped.

Do you know anything about migrating - going over to another network but keeping the same number? what happens to the GloCell contract then.

Would appreciate your help.

 

[MrSnyders]

From the GloCell website, it seems that they are still planning to open some stores. Perhaps they'll take over the old Autopage shops?

Going by Hello Peter reviews, they're not too responsive by phone or email, so your friend isn't alone in this. I've just now also logged an issue with them, as over 1 gb of my available data just disappeared. Luckily my contract expired mid April, so I'm going to ditch them. Let's just hope they actually process contract cancellations and not just ignore them (which some Hello Peter compaints seem to indicate).

 

[RichardG]

What I heard numbers were going to be recycled if you phoned glocell they wouldn't recycle those numbers of autopage. I suggest sending them a tweet or calling them on 084 145 first thing in the morning or now

 

[GloCell]

Good Morning Travcaine;

Please accept my apologies for the delay in my response. I wanted to ensure I have a solution to your query before getting back to you, and I am happy to say that we have one.

I have divided the issues you have had into 3 parts:

1) The faulty SIM card: I apologise that you were given a faulty SIM card, especially knowing that it came from a bad batch. In order to compensate you, I have arranged for a refund of the original SIM card you purchased.

2) Activating your SIM: Please send me your cellphone number, as well as any information on the SIM card. I will arrange for it to be activated remotely from our head offices. Please note that you SHOULD NOT put the SIM card in your phone, and DO NOT have teh SIM RICA'd. We will take care of all of that from here. My email address is minette.underhay@glocell.co.za.

3) Changing Numbers: This process is called "porting", and you are able to port your number to another Network Provider at any time. However, because your contract has been upgraded recently, you will be responsible for a termination fee. We will send you a quote for this, as soon as you request it. Once this amount is settled, you will move over to "prepaid status" and the new Network Provider can request a port from us at anytime. We would prefer for you to stay part of the GloCell Family though, so if there is anything we can do to convince you to stay, please let us know - we will try our best to deliver.

Please email me your details as soon as possible so we can get your queries sorted. If you could also include an alternative number, then I can let you know as soon as everything has been completed.

Kindest Regards,

Minette Underhay

 

[MrSnyders]

Minette
Thank you for forwarding my request to Customer service. I received confirmation of receipt of my termination request, but no resolution on my data balance query - was told I'd be called back in 30-45 minutes, but it's hours later I haven't heard anything. *147# still shows I have no data available and I'm not able to load a data bundle. I just get a message "Please contact your service provider for details on how to activate Data Bundles. Cell C". Seems I can load a bundle through the app, but I don't want to load an unnecessary bundle.