lion_fish
Expert Member
Its official, from 01/09/2007, i am no longer tied to the evil that is iBurst.
I am now a proud owner of 4mbps ADSL!!!!!
AND... it only took 5 days to install !!! OMG.
Back to the reseller point.
I have been a reseller and a strong supporter of iBurst since its inception and advocated it to one and all. iBurst could almost do no wrong. Almost...
The first year was brilliant connection-wise, with most of us reaching download speeds in excess of 2.5mbps, not to mention the great support and personal service from the likes of Shaun Green, Ed Hall etc. Sales were good as the service was good and helped by no other viable competition (3G/HSDPA).
Year 2 the hype increased, speed still decent and service still decent too. Telkom was still ripping people another one with ADSL pricing and bad install times (still up to 16 weeks or more) so iBurst was the only alternative. 3G/HSDPA still too expensive as an alternative. Sales were excellent due to the hype and Survivor sponsorship (not helped by the bad adverts, but increased awareness none-the-less.) Support was acceptable. Accounts department still knew its arse from its elbow.
Year 3 - present.
In spite of Telkom getting its act together and improving ADSL costs, delivery time and services, in spite of MTN and Vodacom lowering 3g/hsdpa prices, iBurst INCREASES its pricing, re-introduces activation fees.
Most new cellphones are coming with 3G standard which work on any network, almost anywhere in the word yet iBurst still lock people to big bulky bright-orange modems that are essentially glowing paperweights if you leave their service. Still iBurst maximum speed (sic) is 1mbps,
WHAT EVER HAPPENED TO 2mbps iBurst WE WERE PROMISED IN 2006???
WHAT HAPPENED TO IMPROVED SERVICE LEVELS?
WHAT HAPPENED TO THE ACCOUNTS DEPARTMENT?
WHAT HAPPENED TO RESELLER SUPPORT?
iBurst, everything from your service to accounts, to support has gone no other way than down Hill. Your competition has upped their game and made you look like idiots.
Your resellers shield you from most of the client anger at the poor service as "we" sold iBurst to them, so "we" must deal with it and this is where your support goes down the tubes.
If another helpdesk supporter tells me to check my MTU....God help them.
Dont even get me starting on the hitler-like shaping...
I now rather try get my clients onto ADSL if they can get it and use iBurst only as a last resort.
iBurst, you have gone from Hero to Zero in just 3 years. Hopefully it takes shorter for you to go bankrupt.
</rant>
I am now a proud owner of 4mbps ADSL!!!!!
AND... it only took 5 days to install !!! OMG.
Back to the reseller point.
I have been a reseller and a strong supporter of iBurst since its inception and advocated it to one and all. iBurst could almost do no wrong. Almost...
The first year was brilliant connection-wise, with most of us reaching download speeds in excess of 2.5mbps, not to mention the great support and personal service from the likes of Shaun Green, Ed Hall etc. Sales were good as the service was good and helped by no other viable competition (3G/HSDPA).
Year 2 the hype increased, speed still decent and service still decent too. Telkom was still ripping people another one with ADSL pricing and bad install times (still up to 16 weeks or more) so iBurst was the only alternative. 3G/HSDPA still too expensive as an alternative. Sales were excellent due to the hype and Survivor sponsorship (not helped by the bad adverts, but increased awareness none-the-less.) Support was acceptable. Accounts department still knew its arse from its elbow.
Year 3 - present.
In spite of Telkom getting its act together and improving ADSL costs, delivery time and services, in spite of MTN and Vodacom lowering 3g/hsdpa prices, iBurst INCREASES its pricing, re-introduces activation fees.
Most new cellphones are coming with 3G standard which work on any network, almost anywhere in the word yet iBurst still lock people to big bulky bright-orange modems that are essentially glowing paperweights if you leave their service. Still iBurst maximum speed (sic) is 1mbps,
WHAT EVER HAPPENED TO 2mbps iBurst WE WERE PROMISED IN 2006???
WHAT HAPPENED TO IMPROVED SERVICE LEVELS?
WHAT HAPPENED TO THE ACCOUNTS DEPARTMENT?
WHAT HAPPENED TO RESELLER SUPPORT?
iBurst, everything from your service to accounts, to support has gone no other way than down Hill. Your competition has upped their game and made you look like idiots.
Your resellers shield you from most of the client anger at the poor service as "we" sold iBurst to them, so "we" must deal with it and this is where your support goes down the tubes.
If another helpdesk supporter tells me to check my MTU....God help them.
Dont even get me starting on the hitler-like shaping...
I now rather try get my clients onto ADSL if they can get it and use iBurst only as a last resort.
iBurst, you have gone from Hero to Zero in just 3 years. Hopefully it takes shorter for you to go bankrupt.
</rant>
