Goodbye MTN you retards

[cda]

Goodbye MTN

As a previously loyal customer to MTN I made the terrible mistake of enquiring today about my when my contract ends.

I was told by the call center person that my contract had ended 2 months ago. Nice, thanks for telling me. No letter, no nothing. Aren't you supposed to offer people an upgrade or something?

They were also kind enough to then tell me that I had an outstanding amount on my contract. Well ok, but I had a debit order - why didn't you just take the money? Oh no, you stop doing that when the contract ends. Again, I was never contacted about the outstanding amount.

Don't worry she tells me, just pay the outstanding amount and they will cancel the contract. Excuse me? Just like that, thanks for your business pay up and **** off?

Yeah no fine. Then she quickly says "Oh but would you like to upgrade?"

"No thanks, you seem keen to cancel my contract so I'll happily take my business to Vodacom"

"No we'd never say that to a customer! When will you pay the outstanding amount?"

"Well, I'll pay it before the end of the month"

So I jump onto MTN SP site, put in my cellphone number "Your account has been suspended". Oh so I must pay you, but I can't even check how much it is, or where to pay it.

No matter, I'll look through some post and log into my internet banking. Oh wait, that's linked to the MTN account that you asshats just suspended.

So thanks, instead of paying MTN a single cent (ever, for the rest of my natural born life) I immediately went to Vodacom, took out a new contract with them, and changed my FNB details.


DO NOT EVER DO BUSINESS WITH MTN. I hope you useless morons go out of business soon.

 

[Cosmic_Nomad]

Yep I moved over to Vodacom! and I'm loving it.

MTN just lost three contracts in my house hold alone,and I will try and convince every one at work and who I know personally to move from MTN to Vodacom.

 

[marco]

Welcome to the club. My family members have also gone over to VC due to their over billing cr@p and no feedback on queries.

 

[marco]

By the way, they must be loosing thousands of subscribers per month to VC. And they still won't fix it.
I will give a BIG hip hoora in bold red here on this site when I win my litigation case soon.

 

[BillytheBrave]

IMO I'm glad I never joined MTN. I once helped a friend of mine to get her a 3g card from them because she had an mtn contract... man they are the worst service ever!!!

 

[marco]

Yes, they think they are above ICASA and the NCA.

 

[Smooth Criminal]

After 9 years as a contract subscriber, I'll also be leaving them when my contract expires next year. All was fine for about 8 years, but the past year has just about pushed me off the edge.

For me it's not their billing because my contract is with Autopage, so they handle my billing pretty adequately. It's the dropped calls that really tick me off. Firstly I have to redial numbers a number of times before even getting through, and then my calls get dropped while talking. The fact that MTN refuse to acknowledge the problem is the final straw.

 

[cda]

We have requested that the Credit Management Department call you to resolve this matter.

Regards,

MTN Service Provider

How are you going to call me MTN? You disconnected my f-cking number!

 

[rurapente]

lol. funny how life is. I'm waiting to leave Vodacom for MTN, never seen such rubbish in my life

 

[cda]

---------- Forwarded message ----------
From:
Date: Tue, Nov 17, 2009 at 2:19 PM
Subject: Re: FW: ***** - A1582164
To: "Veronica ***** [ MTNSP - Innovation Centre ]" <*****[email protected]>
Cc: [email protected], [email protected]


Hi Veronica

Please find the payment confirmation attached.

For the record however, I would like to state my grave dissatisfaction
with this situation, and the treatment I received from MTN. I would
also like to thank you for the opportunity which now presents me to
get one of these sexy iPhone from Vodacom that I keep hearing about.

Not only was the issue with my account never communicated to me, or
the fact that it had come up for renewal, but my phone number was
terminated without any warning on Friday afternoon after my
conversation with your customer support. This left me rather suddenly
with no means by which to conduct my business, and no means to access
my internet banking. I had expend serious effort and time to take out
acquire a new SIM card (from Vodacom, thank you very much) and
physically change my details with FNB so that I could have regain
access to my banking, and then spend money on SMSes to update people
with my new contact details. I seriously urge you to acquire the
recording of my conversation with the customer service agent who
blatantly told me "Pay the remaining amount and then we can end your
subscription". I am without words to describe my awe at such "customer
service".

The sheer audacity for a legal department to now contact me regarding
the remaining money is quite frankly bewildering, and smacks of
consumer bullying. Is this really how business is conducted in this
country?

I have made the facts of this incident public, and truly hope many of
your existing or potential customers hear about it before they make
the mistake of using MTN. While news reports read that MTN are blaming
RICA and "economic downturn" for a loss of subscriber base, I propose
that the problem is more symptomatic of the fact that MTN has
completely lost the plot regarding customer service.

HelloPeter.com alone is an ocean of complaints from contract customers
in similar predicaments to the one I found myself. I did however
received a rather surprising reply to mine of "We have requested that
the Credit Management Department call you to resolve this matter.".
How exactly did you plan to do that after cutting off my previously
only means of telecommunication?

You have your money now, please utilise it to hire some competent
staff. Or you could use it yourself Veronica to buy a bottle of your
favourite alcoholic beverage - I'm sure you need one to work for a
company in such dire peril. Please ensure my account is permanently
cancelled, and I hope that for the remaining life span of planet Earth
that I never conduct business with MTN again.

Kind regards,

*****

- Hide quoted text -
On Tue, Nov 17, 2009 at 1:05 PM, Veronica ***** [ MTNSP - Innovation
Centre ] <*****[email protected]> wrote:
> Good day,
>
>
>
> Thank you for your correspondence received.
>
>
>
> According to our records your contract was due to expire on 14 November
> 2009. The debit order was stopped due to report given with debit orders to
> be stopped. The last debit order that was successfully received was in
> September 2009 resulting in the balance being R770.08 for invoices up to
> October 2009 only. Kindly advise if we can load a once off debit order to
> your account to debit this amount or you can make a payment directly to our
> bank account, please find banking details below.
>
>
>
> ABSA Bank
>
> Account number: 4063304150
>
> Branch Code: 632005
>
> Your reference: *****
>
>
>
> Should there be any other problem, please don’t hesitate to contact us on
> 011 – 912 4641.
>
>
>
> Yours faithfully
>
>
>
>
>
>
>
> Veronica *****
>
> Legal Action Department
>
> Tel: 011 - 912 4641
>
> Fax: 083 705 7289
>
>

 

[The_Unbeliever]

man, the stew just get more tastier by the minute... let 'em simmer more!

 

[davemc]

The debit order was stopped due to report given with debit orders to be stopped.

What on earth does that mean?
Some report that MTN generated?
A report from an unsuspecting street drunkard?

 

[Ou grote]

Why don't you use prepaid?
Had no issues in 10 years.

 

[cda]

Why don't you use prepaid?
Had no issues in 10 years.

Because I travel around around a lot and make a lot of calls, I want to give someone my bank details and forget about the problem.

 

[Ou grote]

Because I travel around around a lot and make a lot of calls, I want to give someone my bank details and forget about the problem.

It's pretty easy to buy airtime, and you never have to phone MTN for anything.
Whenever u do your online banking, you can just top it up. You can load a few R1000 onto the phone if you want to.

And you don't have to worry about them stuffing your bill up, or getting huge ones.

 

[The_Unbeliever]

@cda : take a look at wizzit - you can buy your own prepaid airtime on your phone without having to go to a kiosk or fuel station.

I do it all the time. No need to go out to buy airtime, I do it at home

 

[Bikerza]

@ CDA, is that the fax number of the legal dept at MTN?

I'm also ready now to send them an invoice for time spent at their offices and time spent organising the data on a spreadsheet for their data dept to proof that their billing system is not working. Unfortunately my bill will be more than the money I owe them, so unless they pay me for my time, I can't pay them for their incompetence.

1.5 months and counting before I leave this country. MTN - good bye and good riddance!

 

[cda]

@ CDA, is that the fax number of the legal dept at MTN?

I assume so, that's verbatim what I was emailed.

I removed the girls surname, she's just a cog in the corporate gearbox so no point shaming her.

 

[marco]

I have printed this conversation for my litigation. I now have a dossier of about 150 pages to wave in their faces when they take me to court. I know from experience from courts (big criminal me) that their lawyer will have absolutely no idea of the problems since April and the magnitude of it. He will give in before we even enter the magistrates chamber.
What they do is employ a lawyer in your magisterial district that knows nix about your problem with MTN. Only in the corridor at court does he ask you for info.

Bad luck MTN.

 

[broken1]

@ CDA, is that the fax number of the legal dept at MTN?

I'm also ready now to send them an invoice for time spent at their offices and time spent organising the data on a spreadsheet for their data dept to proof that their billing system is not working. Unfortunately my bill will be more than the money I owe them, so unless they pay me for my time, I can't pay them for their incompetence.

1.5 months and counting before I leave this country. MTN - good bye and good riddance!

Would it be possible for you to PM me some details on your billing query?

I am up for one myself this coming month. MTN's systems didnt allocate me bundles, and all they can say is oh- you will have to lodge a billing query at the end of the bill run.

My fight for the moment is to make damn sure it does not happen again next month - but I am getting no where slowly. 808 is useless, via email they are useless. Shame.