Goodbye MTN you retards

[Bikerza]

CANCEL YOUR CONTRACT. If they don't want to, do this.
If you on debit order, go change it so that you can pay yourself. Once that kicked in after a month or so, just don't pay them and they will suspend your service. Let them take you to court over the outstanding amount as you have the reference number of all the queries you logged which did not get resolved. They in breach of contract first.

 

[The_Unbeliever]

CANCEL YOUR CONTRACT. If they don't want to, do this.
If you on debit order, go change it so that you can pay yourself. Once that kicked in after a month or so, just don't pay them and they will suspend your service. Let them take you to court over the outstanding amount as you have the reference number of all the queries you logged which did not get resolved. They in breach of contract first.

But on their side the queries will show up as resolved...

Does the consumer have the right to withhold payment due to poor service delivery?

 

[cda]

The fun continues

Hello,

For the sake of clarity, are you referring to this November 2009 that you terminated my service without warning or due notice, in an effort to bully me into paying default that I was not reasonably informed that I was incurring?

REGULATIONS SETTING OUT THE MINIMUM STANDARDS FOR END~USER
AND SUBSCRIBER SERVICE CHARTERS

4.10 Charging, Billing, Collection and Credit Practices
All licensees must clearly communicate billing processes to consumers,
end-user or subscriber, as envisaged in terms of the Code of Conduct
regulations - Regulations No 30553 dated 7 December 2007


NATIONAL CREDIT ACT
66. (1) A credit provider must not, in response to a consumer exercising, asserting or seeking to uphold any right set out in this Act or in a credit agreement-
(d) take any action to accelerate, enforce, suspend or terminate a credit agreement
with the consumer.

Required procedures before debt enforcement
129. (1) If the consumer is in default under a credit agreement, the credit provider-
...
(b) subject to section 130(2), may not commence any legal proceedings to enforce
the agreement before-
(i) first providing notice to the consumer

ICASA CC'd.


- Hide quoted text -
On Wed, Nov 18, 2009 at 10:19 AM, Veronica **** [ MTNSP - Innovation Centre ] <****[email protected]> wrote:
> Hello,
>
> Thank you for the proof of payment received. As mentioned in my previous mail the amount given was until October 2009 only since the invoice for November 2009 will only be generated on the 20 November 2009. Please note that there will be a final invoice for November 2009 sent to you for payment.
>
>
> Regards
>
>
> Veronica ****
> Legal Action Department
> Tel: 011 - 912 4641
> Fax: 083 705 7289

 

[diabolus]

It's pretty easy to buy airtime, and you never have to phone MTN for anything.
Whenever u do your online banking, you can just top it up. You can load a few R1000 onto the phone if you want to.

And you don't have to worry about them stuffing your bill up, or getting huge ones.

MTN will screw that up too. Then you sit with the issue where they simply decide you don't use your SIM enough and kill the sim and your cash..

Hell, then you probably have to deal with RICA and other "activation" things where they disable/enable things whenever they feel like.

While online banking is an option, you have to consider -how- you will get online to do it. Prepaid quite often mean you run airtime , and if that was your online/phone banking connection too, you are now stuffed...

[You'd think they would allow free access to their sites to top-up, but seems only Telkom knows how to do this..isn't it ironic?]

You always run the risk that during a lengthy phone call, you're outa airtime right in the middle of a conversation...

So for a social/casual situation, it's fine, for a business situation..not really.

 

[adielh]

Well people if you want to take this further , please contact the consumer Ombuds, he likes nailing stuff to the wall. I had a query with CelC which got taken care of in minutes

 

[adielh]

Well people if you want to take this further , please contact the consumer Ombuds, he likes nailing stuff to the wall. I had a query with CelC which got taken care of in minutes

Oh just be sure to mention everything as they are quick to list you as a bad payer even though your contract expired

 

[cda]

Well people if you want to take this further , please contact the consumer Ombuds, he likes nailing stuff to the wall. I had a query with CelC which got taken care of in minutes

The FAIS Ombudsman?

I don't care about the money, I care about the principal. They are costing themselves 100 times what I "owe" them just by giving me the leverage to disclose this to the public. Spend a pound to save a penny. It's any wonder why they are having to retrench people...

 

[adielh]

The FAIS Ombudsman?

no the Consumer protector

 

[cda]

Thanks, I'll look into that if they don't listen to my subtle hints that I'm about to drag them over the coals.

 

[bradrap]

Haha this thread has been a good fun read, only ever been with Vodacom and not had a single problem. 3 cheers to Vodacom

 

[marco]

The FAIS Ombudsman?

I don't care about the money, I care about the principal. They are costing themselves 100 times what I "owe" them just by giving me the leverage to disclose this to the public. Spend a pound to save a penny. It's any wonder why they are having to retrench people...

They forget that if you get good service you tell 3 people and when you get bad service you tell 300 people.

 

[10i]

any update on this? or am I just too much in a hurry?

 

[christfc]

Pity on the people for having to be retrenched at these difficult times. But true as the saying goes: "Even the untouchable "MTN" become touchable "clients".