LoneGunman
Expert Member
After a couple of months of not using Sentech at all (I bought the IBurst modem and am currently on the 30 day contract method) - I decided to get rid of the energy sapping problem I have had since around April/May 2004.
I faxed a simple 'I am cancelling' letter to Sentech, citing a number of job tickets, including one which has been open since May. I pointed out that the service was clearly not what I was led to believe it was, and that given the promises made by Pigvirus Smith that a) the service was having problems and b) it would be fixed - it is now abundantly clear that nothing has changed,
despite many months and evidentiary data supplied by me to demonstrate that their service is continuing to be inadequate, slow and utterly not what they had advertised it as being.
I also stated that I'd be returning their modem at my earliest opportunity.
(I'm not even interested in waiting for any 'investigation' on their side, instead - their modem will be dropped off at their HQ, and I'll get a receipt for it, to prove that it has been returned to them - and I'm utterly uninterested in waiting to 'hear' what they might say, or even in letting them come and fetch their modem.)
I'm happy to take the time to manually give it back to them. This is - as the Americans put it - a form of 'closure' for me.
I then went past my bank, and stopped the debit order, deciding that I'm simply not willing to give Sentech even the chance of taking any more money from me. (This is the only weapon left to me as a ripped off consumer. Namely: deprive them of money. Nothing else matters to Sentech, in the larger capitalist scheme of things. Just money. Therefore - make sure they receive no more from me. Ever.)
It felt good.
And both I and my bank will be watching to make sure that there's no attempts to take any further money from me. (Naturally I will lay a criminal charge of theft and/or fraud, if there are.)
I'm not interested in even discussing this with them, and any communication they want to have with me - they will need to do via registered mail or fax. (Not that I have a fax number)
As a matter of interest, and perhaps you didn't know this - but this is why they require that cancellations need to be faxed - as no other form of communication is legal, binding, or proof of anything, in a court of law.
Emails are not suitable evidence in local court. Neither are telephonic conversations.
My faxed letter was remarkably polite and to the point, given the systematic lying, fraud and insultingly non-existent service that Sentech has provided me with, for the better part of 2004.
No more.
We'll see if they accept this, or if they try to wave their pseudo legal 'contract' around in an attempt to frighten me into giving them money.
(As they have delighted in using their fuzzy legal technicalities to lie repeatedly to me about the state of their network, their service, and their contractual obligations to me - I will only respond to communications from them which can subsequently be proven, in a court of law, to have taken place. So any further steps they want to take with me, are going to cost them money. At every step of the way.
I've already given them far too much of my money, time, patience, and energy.
I'm now done with Sentech. I don't get frightened at 'lawyers letters' or threats of legal action, and I have more than sufficient capital, legal counsel, and a willingness to use both, to ensure that it becomes prohibitively expensive for Sentech to do anything other than accept my cancellation and be very happy that I'm no longer a customer of theirs.
So.
Goodbye you Orcs of the Sentech helpdesk (and you few good guys, that I've dealt with along the way) who are trapped and working within the vile organisation known as 'Sentech'.
And hello fellow 30-day-notice users of IBurst
*the Orcs at IBurst, swallow nervously*
I faxed a simple 'I am cancelling' letter to Sentech, citing a number of job tickets, including one which has been open since May. I pointed out that the service was clearly not what I was led to believe it was, and that given the promises made by Pigvirus Smith that a) the service was having problems and b) it would be fixed - it is now abundantly clear that nothing has changed,
despite many months and evidentiary data supplied by me to demonstrate that their service is continuing to be inadequate, slow and utterly not what they had advertised it as being.
I also stated that I'd be returning their modem at my earliest opportunity.
(I'm not even interested in waiting for any 'investigation' on their side, instead - their modem will be dropped off at their HQ, and I'll get a receipt for it, to prove that it has been returned to them - and I'm utterly uninterested in waiting to 'hear' what they might say, or even in letting them come and fetch their modem.)
I'm happy to take the time to manually give it back to them. This is - as the Americans put it - a form of 'closure' for me.
I then went past my bank, and stopped the debit order, deciding that I'm simply not willing to give Sentech even the chance of taking any more money from me. (This is the only weapon left to me as a ripped off consumer. Namely: deprive them of money. Nothing else matters to Sentech, in the larger capitalist scheme of things. Just money. Therefore - make sure they receive no more from me. Ever.)
It felt good.
And both I and my bank will be watching to make sure that there's no attempts to take any further money from me. (Naturally I will lay a criminal charge of theft and/or fraud, if there are.)
I'm not interested in even discussing this with them, and any communication they want to have with me - they will need to do via registered mail or fax. (Not that I have a fax number)
As a matter of interest, and perhaps you didn't know this - but this is why they require that cancellations need to be faxed - as no other form of communication is legal, binding, or proof of anything, in a court of law.
Emails are not suitable evidence in local court. Neither are telephonic conversations.
My faxed letter was remarkably polite and to the point, given the systematic lying, fraud and insultingly non-existent service that Sentech has provided me with, for the better part of 2004.
No more.
We'll see if they accept this, or if they try to wave their pseudo legal 'contract' around in an attempt to frighten me into giving them money.
(As they have delighted in using their fuzzy legal technicalities to lie repeatedly to me about the state of their network, their service, and their contractual obligations to me - I will only respond to communications from them which can subsequently be proven, in a court of law, to have taken place. So any further steps they want to take with me, are going to cost them money. At every step of the way.
I've already given them far too much of my money, time, patience, and energy.
I'm now done with Sentech. I don't get frightened at 'lawyers letters' or threats of legal action, and I have more than sufficient capital, legal counsel, and a willingness to use both, to ensure that it becomes prohibitively expensive for Sentech to do anything other than accept my cancellation and be very happy that I'm no longer a customer of theirs.
So.
Goodbye you Orcs of the Sentech helpdesk (and you few good guys, that I've dealt with along the way) who are trapped and working within the vile organisation known as 'Sentech'.
And hello fellow 30-day-notice users of IBurst
*the Orcs at IBurst, swallow nervously*
