Goodbye Webafrica

I have said that i will stop posting on this topic, just one pointer @Acid, the R59.00 was due, if not over due, since it was a top up, with regard to a top-up, the client is usually given 7 days to pay or be disconnected.. they just did their job..
And then the wireless option, its not just network congestion that your network connection will rely on.. bad weather also plays quite a big part.. and when it comes to 3g.. even a slight breeze = bad weather
 
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Hi Generator Man,

I understand no value can be translated to that of the frustration you have experienced; however, as a small token to express our commitment towards customer service excellence we have applied a credit on your account. We hope to soon have the opportunity to welcome you back to Web Africa. Procedure or protocol should never cause customer dissatisfaction and for that we are truly sorry.

To relieve any confusion regarding suspension notifications, we have extensively looked through all our logs and records and can report the following:
• Three successful email notifications where sent about the pending suspension
• The two SMS notifications were sent, one payment reminder, and one upon suspension.

This thread has sparked much innovative debate on the possibility of including customer loyalty in our payment processing system, to prevent this situation from occurring again.
Thank you for taking the time to voice your feelings and thoughts.
 
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waCliff said:
Hi Generator Man,

I understand no value can be translated to that of the frustration you have experienced; however, as a small token to express our commitment towards customer service excellence we have applied a credit on your account. We hope to soon have the opportunity to welcome you back to Web Africa. Procedure or protocol should never cause customer dissatisfaction and for that we are truly sorry.

To relieve any confusion regarding suspension notifications, we have extensively looked through all our logs and records and can report the following:
• Three successful email notifications where sent about the pending suspension
• The two SMS notifications were sent, one payment reminder, and one upon suspension. (View logs <here>. “Status 11” meaning SMS was delivered)

This thread has sparked much innovative debate on the possibility of including customer loyalty in our payment processing system, to prevent this situation from occurring again.
Thank you for taking the time to voice your feelings and thoughts.
Click to expand...

I think Generator Man is just full of k@k.
 
Rocket-Boy said:
I completely understand that.
I live in East London which is pretty much in between everything, so ping is terrible no matter what.
I have a 30GB/4mb line with WA and I have been happy with it. Saying that I have never had any hassles with any other ISP's except for axxess who are absolutely terrible.
Click to expand...

Unfortunately the local ISP industry is in a state of flux, and has some time to go before it stabilises - therefore it is best to shop around for better connectivity, at affordable rates.

I suggest you contact Reuben at 041 961 5158 / 079 083 5452 / [email protected] and request a test account, you might just be pleasantly surprised.

See: https://www.trltech.co.za/whmcs/cart.php?gid=15
 
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