Goodbye Webafrica

Pohm said:
Here's the problem.. You state that people are picking fights where there's none to be had, yet, you will dissect a post and take out all the "nitty" issues that you feel are against your way of thinking, and run on that.. Clearly, after another post from WA, it seems they DID send you SMS'es and EMAILS. The fact remains that they did their part. Furthermore, you come along, after I apologized for "in case" I did not understand what you were on about, but you turn around and bite me in the face. I suppose you also doing a bit of selective reading there.
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I never received their warning sms's, if they have proof that sms's where sent (they should have it on their system) please post it here, I will be the first to apologise if they did and for some reason it was not received by me. Only sms I received was when they cut me off, to announce that they cut me off.
I don't appreciate my post being dissected with blatant inaccuracies, I was merely correcting you. You mentioned that "I never said they didn't send sms's" I pointed it out to you that I did. Who started being aggressive? Definetely not me. You are the one thats taking things personal because I criticized Webafrica.
Are you perhaps and employee of theirs? Or just someone trying to pick a fight?

Once again, a simple question, answer it.

Now for the other problem, you say you run a multi million rand business, and you gave us all the address, so we can all go and see which generator company it is..from this post you don't seem to be a competent business man, and have no clue of public relations at all. How many people can you piss off before it starts backfiring on you?
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Was I rude to anyone before you started attacking me for no good reason? Go to my first reply to you. This is not a public relations matter, it has nothing to do with clients of mine, or people who have bought my products. This is a matter of a complaint against a company that gave us poor service, you jumped in all guns blazing for no apparent reason. Don't try to turn it around with statements like "you gave us your business address, it will backfire on you blah blah". You are sijmply sour because I pointed out your mistakes in your original post, you got sour in the process.

Maybe you are just a big BS'er?
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What is exactly your agenda here, why would I make up a story like this after being a client of WA for over 6 years? Please explain why you are trying to turn things around? If I simply wanted to change ISP's, I would have done that without the need to "tell BS" like you so eloquently put it.

For the fact that you called me stupid for the second time.. I will take my own steps to make sure your multi million rand business suffers.. Think before you speak, you don't know who most of us are.. we might be using your company already, but will be turning away from now on.
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Please dude, don't come with your silly threats. Grow up. You are not a client of ours.
 
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hambone said:
No, I don't know why either... but nevertheless I thought it may be handy to know that those terms won't be enforceable April 2011. Clearly you're onto it though so, good. Will PM about the problem with our generator, its buggered good and proper I think.

More on topic though, WA is a complete rip. There is no question about it. You're better off without them anyway, hope Afrihost can fill the gap until you find a permanent solution to your internet requirements.
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No problem, appreciated. Let me know if you need any help with that Generator.
 
lol.

Generator Man. Have a backup plan or someone else to take ownership of it for you. Don't risk the business and don't set yourself up for headache. (respectfully)

Everyone else. Shoosh. (respectfully)

It's R59-00. It was late. It got cut off. Neither party covered their @sses in this whole story. So it's over and done :p
 
Jonny Two Shoes said:
lol.

Generator Man. Have a backup plan or someone else to take ownership of it for you. Don't risk the business and don't set yourself up for headache. (respectfully)

Everyone else. Shoosh. (respectfully)

It's R59-00. It was late. It got cut off. Neither party covered their @sses in this whole story. So it's over and done :p
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Yep, agreed!
 
I might not be a client of yours.. but who we deal with might be :P
But I will rather not continue on this thread, cause it seems that we wont get far with you.. God Bless, and good bye.
 
Pohm said:
mmmm.. a few things spring to mind here.

1stly : WebAfrica 4GB?!? There's 1GB then 5GB, unless i'm missing something..
2ndly : You run a business, if you had signed up for the WebAfrica Business ADSL, which does cost a bit more, then you would not have been cut off, even if you did have an outstanding amount.(I have a WA Business package and a telkom 9gb cap AND Afrihost AND axxess uncapped.. if the one fails, the other will always be available, much better..since i "run a multi million rand" company..ROFL!!!).. Just pulling your colorful sockses.
3rdly : I have not once seen ANY isp that does not charge immediately for top-ups, UNLESS, you have a debit order system in place with them.
4thly and lastly : If you are so reliant on a specific service, especially if you going to be losing money with out said service, spend some money on it, it will save your backside in the long run.

kthnxbai
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Just for good measure tho.. this was my first post, nothing threatening here.. if you read it wrong.. just re-read. and this post comes way after lots of other people started dissecting your replies.
My apologies for your misinterpretation of it. you were the first person that got agitated at people replying to your thread. And by getting agitated, you provoked some people, including myself, that dont like to just sit down and take what was said.

Anyways, you know which company I run, if you ever need any of our services. Gimme a PM.. or even the call centre will be happy to assist you.
And once again, apologies for maybe misinterpreting you.
 
This is just a friendly reminder to one and all to keep things civil. If you get personal a mod will have to respond in kind. Infractions are to be given... As I said this is just a friendly reminder... or request... or ... errrrm.... well... you get the drift. :D

Do not make me go all DADI on you!!!!!

;)
 
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Antowan I think it fizzled out and died before you got here. It was fun while it lasted though.
 
@Generator Man

Welcome to the internet. As (I hope) you have now realised, arguing on the internet is pointless. You may want to look up the definition for the word troll.
Enjoy your stay.

To get back on topic: You got bad service, it sucks. You complained, good for you. I'm not going to lament you for it, but the "geeks" on this forum have a good point (probably because most of them are experts in IT). If your internet connection is mission critical you need to take steps to make it redundant from your side.
 
Now for my own bit of trolling...

who.is.michael said:
...might as well move to Afrihost, it is a better deal and support is great:

Afrihost Gold 50 GB @ R 475 pm No streaming, FTP, issues, You Tube loads quickly, however no redundancy.

afrihost.png



WebAfrica Data 50 GB @ R 2 259 - R413 pm (line rental) The price of redundancy? From this test it is clear that WebAfrica's connectivity is not superior by any means. And please do not ask me to contact support, I'm tired of their excuses and they of me.

webafrica.png
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Glad you finally found an ISP you like. I just wanted to point out that, ironically, your test DOES show (at least for the period tested) superior performance on the WA network. The average download speed is higher, and average latency lower than on the IS network. Also the customer rating is not to be ignored. This test says nothing about redundancy. Maybe you need a different test?

Have a nice day :)
 
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zombie said:
Now for my own bit of trolling...



Glad you finally found an ISP you like. I just wanted to point out that, ironically, your test DOES show (at least for the period tested) superior performance on the WA network. The average download speed is higher, and average latency lower than on the IS network. Also the customer rating is not to be ignored. This test says nothing about redundancy. Maybe you need a different test?

Have a nice day :)
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Hi zombie

I'm not in agreement with your opinion. Should you calculate the average performance across the two ISP's, Afrihost will deliver better results. Also keep in mind that IS is based in JHB and the tests were performed from a CTN based location.

The reason for my post is that the OP is unhappy with the current service levels delivered by WA and I therefore pointed out that there is a viable alternative at much lower cost.

I understand that you might have an emotional attachment to the WA brand and therefore my post was not directed at you, but at the OP - that could rather set this matter and his frustration aside and move to an ISP that delivers better client service and connectivity, however with the drawback (as I previously stated in my original post) of having limited redundancy.

Can I suggest you rather assist other members in resolving their issues than, as you put it; to troll.

Regards

Mike
 
I have accounts from IS, SAIX and WA. The WA one offers the best gaming latency. IS is a crazily congested network, I have *never* been happy with it, that is why its a backup acc and there for redundancy.
 
@Mike

I'm just having a bit of fun with you. You have a valid point.
LOL @ emotional attachment.
 
Rocket-Boy said:
I have accounts from IS, SAIX and WA. The WA one offers the best gaming latency. IS is a crazily congested network, I have *never* been happy with it, that is why its a backup acc and there for redundancy.
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Hi Rocket-Boy

There are various factors at play, not least your location.

I am a few Kms away from WA's main infrastructure and have several DSL accounts (WA 50GB / WA 30GB & WA 11GB – which was cancelled by them and made me investigate Afrihost’s capped services) and lines, utilising the internet continuously from 9 am - 3 am with various different protocols (streaming, FTP, HTTPS, VoIP, etc.) I had a similar experience to you, 6 - 8 months ago; however lately the Afrihost (with Telkom line) connection consistently delivers higher throughput and lower latencies to most major cities in Europe and the States.

Locally WA does deliver better latencies, as their main infrastructure is based in Cape Town, however my usage is purely internationally based with techcentral, mybb, hpshop, have2have & banking sites being the only local sites I utilise, due to poor / out-dated content. (Do not make use of gaming and encourage my clients to host their domains in NCY with Co-Location LDN, as local hosts are far too unreliable)

When logging a fault with Afrihost (seldom) it is generally resolved within 5-7 days (delay due to IS, other admin issues, same or next day) however when logging a fault with WA, (far too often – 2 to 4 times a month) I am made to suffer the standard response of the consultant blaming the local Telkom exchange or informing me that there is nothing wrong and once resolved, the same issue reoccurs a few weeks later or on another account. (frustrating)

I truly miss the service and throughput of the old WA, where the staff was friendly and eager to assist and you could rely totally on WA for your connectivity needs.

Should you have a time machine let me know? ;-)

@zombie - lol


I accept that different connectivity routes and client service agents; deliver different experiences.

EDIT: Now, there is a even better alternative with low latencies: http://mybroadband.co.za/news/adsl/18059-ADSL-price-cuts-Unshaped-and-local-per--services.html
 
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who.is.michael said:
Hi Rocket-Boy

There are various factors at play, not least your location.

I am a few Kms away from WA's main infrastructure and have several DSL accounts (WA 50GB / WA 30GB & WA 11GB – which was cancelled by them and made me investigate Afrihost’s capped services) and lines, utilising the internet continuously from 9 am - 3 am with various different protocols (streaming, FTP, HTTPS, VoIP, etc.) I had a similar experience to you, 6 - 8 months ago; however lately the Afrihost (with Telkom line) connection consistently delivers higher throughput and lower latencies to most major cities in Europe and the States.

Locally WA does deliver better latencies, as their main infrastructure is based in Cape Town, however my usage is purely internationally based with techcentral, mybb, hpshop, have2have & banking sites being the only local sites I utilise, due to poor / out-dated content. (Do not make use of gaming and encourage my clients to host their domains in NCY with Co-Location LDN, as local hosts are far too unreliable)

When logging a fault with Afrihost (seldom) it is generally resolved within 5-7 days (delay due to IS, other admin issues, same or next day) however when logging a fault with WA, (far too often – 2 to 4 times a month) I am made to suffer the standard response of the consultant blaming the local Telkom exchange or informing me that there is nothing wrong and once resolved, the same issue reoccurs a few weeks later or on another account. (frustrating)

I truly miss the service and throughput of the old WA, where the staff was friendly and eager to assist and you could rely totally on WA for your connectivity needs.

Should you have a time machine let me know? ;-)

@zombie - lol


I accept that different connectivity routes and client service agents; deliver different experiences.
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I completely understand that.
I live in East London which is pretty much in between everything, so ping is terrible no matter what.
I have a 30GB/4mb line with WA and I have been happy with it. Saying that I have never had any hassles with any other ISP's except for axxess who are absolutely terrible.
 
Just for interest sake, those who recommend a wireless solution to his problems. I'm willing to bet money that you never really had wireless before, so let me be clear on this: It will fail and be unreliable as soon as the network starts getting saturated (Vodacom/iBurst/Sentech/MTN anyone?) either way. Cutting someone off immediately for not paying R59 when it's not even due yet is pathetic (especially the response one gets when raising this issue)

I guess Web Africa's focus on mom & pop's are going quite well by the looks of how much business-type clients they're losing...
 
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