Goodbye Webafrica

Rocket-Boy said:
Having said all of that I do think it is very poor service on WA's side to suspend the account without having given you prior notice.
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Just spoken to the Billing Manager, who's confirmed that our regular suspension notices where sent out as per normal under this account. We'll never suspend someone without prior warning.
 
Correct me if I'm wrong, but you were behind on your payments?
If I understand correctly, if you pay via EFT or Credit Card, you have 7 days to pay. That's the normal terms on their site anyway.

If you don't pay, you get cut off. Doesn't matter if it's R59 or R5900.
I doubt any other company would say "oh don't worry, the amount you owe us is < R100. You don't have to pay."
 
WAJeff said:
Just spoken to the Billing Manager, who's confirmed that our regular suspension notices where sent out as per normal under this account. We'll never suspend someone without prior warning.
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I was just speaking in context with what was said by the OP. I have never had any problems with WA, my DSL accounts are all WA and I have been very happy with the service.
I am in IT and when I have a client coming with all kinds of accusations due to slips on their part then I am more than happy to let them go, it is never worth the pain to me.


I cant say what went on from either side because I am not involved in any way. I just know that problems like this are normally caused by someone not heeding a notification or some misunderstanding, like I said above WA have always given me good service.
 
mmmm.. a few things spring to mind here.

1stly : WebAfrica 4GB?!? There's 1GB then 5GB, unless i'm missing something..
2ndly : You run a business, if you had signed up for the WebAfrica Business ADSL, which does cost a bit more, then you would not have been cut off, even if you did have an outstanding amount.(I have a WA Business package and a telkom 9gb cap AND Afrihost AND axxess uncapped.. if the one fails, the other will always be available, much better..since i "run a multi million rand" company..ROFL!!!).. Just pulling your colorful sockses.
3rdly : I have not once seen ANY isp that does not charge immediately for top-ups, UNLESS, you have a debit order system in place with them.
4thly and lastly : If you are so reliant on a specific service, especially if you going to be losing money with out said service, spend some money on it, it will save your backside in the long run.

kthnxbai
 
Complaining about service on this forum is so pointless that it's a waste of time.

Inevitably people will try to dissect every single detail to argue over nonsense, and blame the person that does the complaining.
Just forget it, it's a waste of time.
 
Generator Man said:
Complaining about service on this forum is so pointless that it's a waste of time.

Inevitably people will try to dissect every single detail to argue over nonsense, and blame the person that does the complaining.
Just forget it, it's a waste of time.
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Now now dont get all antsy about it.
Peoples expectations and experiences can all be quite different. We all expect good service, but what some deem to be good service might differ from what other do.
It was proven that some of the things you tried to blame WA for in your original post were in fact your fault.
You will always get peoples backs up when you come acting all high and mighty and wanting people to bend over backwards for you, all because you run some "multi-million rand" company.
If your business is that important then you need to spend some money investing in business contingency plans because you clearly dont have them.

WA have replied to your claims, they wanted to try to shed some light on them. They also mentioned that standard notifications were sent to you, which are more than adequate for most people. I know those notifications are not in the form of "you haz 20 seconds to pay us udderwize we cuts you off, lulz" so clearly you had time to react to them.
 
I work for a multi-million rand company and they pay me ****e :)
But we understand your point Generator man it was bad service. The only question I have is why select Afrihost as your replacement. Go uncapped, as you said you only need it for emails and stuff and you need never worry about being cut-off again. Throttled maybe but hardly ever cut-off...
 
Rocket-Boy said:
Now now dont get all antsy about it.
Peoples expectations and experiences can all be quite different. We all expect good service, but what some deem to be good service might differ from what other do.
It was proven that some of the things you tried to blame WA for in your original post were in fact your fault.
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Again, selective reading. If you read my original post, you would have picked up that I was travelling.
I don't have e-mail access when travelling to remote areas.
It's my fault to not prioritize payment of R59 over a R48m contract, but yeah, I don't expect everyone to understand what running your own business is all about.

You will always get peoples backs up when you come acting all high and mighty and wanting people to bend over backwards for you, all because you run some "multi-million rand" company.
If your business is that important then you need to spend some money investing in business contingency plans because you clearly dont have them.
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You see, once again, assumtions. Who came in acting all high and mighty? I was simply putting their actions in perspective. All it would have taken is an sms stating "your account is in arrears, please pay", or a call "listen, we are about to suspend your service, can you please pay?". But no, Webafrica covers their back by sending solicitation e-mails, and then cut your service with a **** you attitude.

WA have replied to your claims, they wanted to try to shed some light on them. They also mentioned that standard notifications were sent to you, which are more than adequate for most people. I know those notifications are not in the form of "you haz 20 seconds to pay us udderwize we cuts you off, lulz" so clearly you had time to react to them.
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Again read above, anyways I don't expect you to comprehend courtesy and good business manners. You're knowledge is probably limited to programming, and I suggest that you stick to that rather than get involved in petty fights to entertain your rather low intellect.
 
Generator Man said:
Again, selective reading. If you read my original post, you would have picked up that I was travelling.
I don't have e-mail access when travelling to remote areas.
It's my fault to not prioritize payment of R59 over a R48m contract, but yeah, I don't expect everyone to understand what running your own business is all about.


You see, once again, assumtions. Who came in acting all high and mighty? I was simply putting their actions in perspective. All it would have taken is an sms stating "your account is in arrears, please pay", or a call "listen, we are about to suspend your service, can you please pay?". But no, Webafrica covers their back by sending solicitation e-mails, and then cut your service with a **** you attitude.

Again read above, anyways I don't expect you to comprehend courtesy and good business manners. You're knowledge is probably limited to programming, and I suggest that you stick to that rather than get involved in petty fights to entertain your rather low intellect.
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To be honest, if you knew you were going to travel, it would take you 5 minutes to make a pre-payment to the ISP to ensure the service do not go down. Internet banking is wonderful, and you could have taken the simplest precaution to avoid this whole mess.

It is not about dissecting your posts, its about your attitude. In general people want to get notified, then pay. However smart people will know that preventing a problem is usually easier and takes a lot less time than to sort a problem out after it happened.

Now I don't say stay with WA, but maybe keep that in mind with your next ISP, it could save you a lot of time and grieve sorting out that problem again.
 
Tinuva said:
To be honest, if you knew you were going to travel, it would take you 5 minutes to make a pre-payment to the ISP to ensure the service do not go down. Internet banking is wonderful, and you could have taken the simplest precaution to avoid this whole mess.

It is not about dissecting your posts, its about your attitude. In general people want to get notified, then pay. However smart people will know that preventing a problem is usually easier and takes a lot less time than to sort a problem out after it happened.

Now I don't say stay with WA, but maybe keep that in mind with your next ISP, it could save you a lot of time and grieve sorting out that problem again.
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Yes, unfortunately I was busy. All I keep on saying is that the way they handled it was not on.

They are very quick to send you an sms reminder when your bandwidth is running low, because they want you to top up and spend more money. Yet the same cannot be done when OMG lo and behold you've owed them R59 for 12 days.

Not even Telkom or the local municipality of your choice behaves like that.
 
I agree with a previous post, sign up for an uncapped account on debit order. No sms or email notifications, no service being cut off/limited (not for emails anyway).

It's also a good idea to have some one who can preform some of your payments on your behalf while you're away.

Comparing WA to Telkom or the local municipality just does not make any sense though...they have proven to be worse than your case many times.
 
True, we all are busy. You can still make life easier for yourself by preventing problems. You have now experienced what happens with late payments, maybe next time try to make payments before they are needed.

A lot of the time I pay stuff a month ahead, that way I never get into a situation of late payments, and thus I rarely if ever have problems like this. Just my opinion of coarse, but this whole situation could have been avoided completely by just doing things different. I am not saying what the ISP did is right, just saying you are in control of what problems come your way :)
 
Odin Outline said:
I agree with a previous post, sign up for an uncapped account on debit order. No sms or email notifications, no service being cut off/limited (not for emails anyway).
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I'll definetely look into that.

It's also a good idea to have some one who can preform some of your payments on your behalf while you're away.
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There is a person to do that, hence my saying that an sms notification would have resulted in payment as I would have instructed someone to do it.

Comparing WA to Telkom or the local municipality just does not make any sense though...they have proven to be worse than your case many times.
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I've had issues with both Telkom and the local municipality, but I've never had a service discountinued without proper notification.
 
You're lucky, I've heard of municipality workers coming into a premises turning off the power & leaving without a trace nor notification late Friday afternoon, all the whilst the bill has been settled also seemingly randomly turning off water or best one yet charging for years without checking the metre resulting in a huge credit that they do not want to accept at the end of the day.

Have a few stories like this perhaps the bigger you are the less you care....
 
I think you missed the point that a actual WA Employee replied stating that proper notifications were sent.. its not their fault that your cell might not have been in a reception area or perhaps you received the sms, but had the same F-u attitude towards it that you claim we all have. You are like my brother in law, never try to even closely accept blame for something that goes wrong. and furthermore, the attitude that I see here from you, are not from somebody running a "multi-million" rand company, and more from somebody that wants to prove importance, that he most probably does not have.
If you have a person dealing with account payments, they should be the person that needs to be contacted for things like this, and not yourself.
And, please do not come with "I don't expect everyone to understand what running your own business is all about"..
I do also run a business, but the turn over has nothing to do with any1 around here. Lets just put it this way, i'm comfortably sitting in my j-bay house writing this :)
 
OP, you owe Web Africa money and were in violation of their T&Cs. No one gives a damn how much you owe them or what business you run or what contract you have.

You OWE them money. At the end of the day I, you, the girl next door would all get cut off if we didnt pay our accounts within the specified T&Cs which we agreed to. Stop making excuses and manage your accounts properly. If you can't even do that right how the stuff can you run a business?
 
Rocket-Boy said:
I was just speaking in context with what was said by the OP. I have never had any problems with WA, my DSL accounts are all WA and I have been very happy with the service.
I am in IT and when I have a client coming with all kinds of accusations due to slips on their part then I am more than happy to let them go, it is never worth the pain to me.


I cant say what went on from either side because I am not involved in any way. I just know that problems like this are normally caused by someone not heeding a notification or some misunderstanding, like I said above WA have always given me good service.
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Probably a wrong post to have quoted you on, but it was something that came up after an investigation :)

Thanks for the kind words though, glad you're happy with WA!
 
I love all these good bye letters to the ISP's.
I'd be writing one once every month if I was into it, but just not my thing.
Fun to read though.

It's like alcohol... you'll be back
 
Pohm said:
I think you missed the point that a actual WA Employee replied stating that proper notifications were sent.. its not their fault that your cell might not have been in a reception area or perhaps you received the sms, but had the same F-u attitude towards it that you claim we all have. You are like my brother in law, never try to even closely accept blame for something that goes wrong. and furthermore, the attitude that I see here from you, are not from somebody running a "multi-million" rand company, and more from somebody that wants to prove importance, that he most probably does not have.
If you have a person dealing with account payments, they should be the person that needs to be contacted for things like this, and not yourself.
And, please do not come with "I don't expect everyone to understand what running your own business is all about"..
I do also run a business, but the turn over has nothing to do with any1 around here. Lets just put it this way, i'm comfortably sitting in my j-bay house writing this :)
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I hope the view is nice from that high horse of yours.
And yes, you clearly don't grasp the effects of a stupid termination of a service can have on a business, because if you did, you wouldn't be blabbering on like you are.
 
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