Google Apps - Gmail adding new users?

[gregmcc]

I posted this in the google support forum but I'll probably get better support here

I've been running gmail on my own domain now for ages - all working great.

Now when I add a new user and they logon via the browser they get
"Gmail has not been enabled by the administrator of the domain"

Gmail is enabled for all the other users and is working fine.

I've read it might be because google apps is no longer free?

Is this what is causing my problem? Can I now no longer add new users?

If so what options so I have? Do I need to now pay $5 a month to add another user? I'm paying google for extra storage each month, does this not entitle me to google apps as well?
.

 

[macxsanity]

google apps is no longer free for above 10 users you would have to go the paid route

 

[durbandave]

Enable service for the user

I posted this in the google support forum but I'll probably get better support here

I've been running gmail on my own domain now for ages - all working great.

Now when I add a new user and they logon via the browser they get
"Gmail has not been enabled by the administrator of the domain"

Gmail is enabled for all the other users and is working fine.

I've read it might be because google apps is no longer free?

Is this what is causing my problem? Can I now no longer add new users?

If so what options so I have? Do I need to now pay $5 a month to add another user? I'm paying google for extra storage each month, does this not entitle me to google apps as well?
.

You need to enable the service for that user. Follow link below:
https://gappsfix.zendesk.com/entrie...led-by-the-administrator-of-the-domain-Solved

 

[gregmcc]

I've only got 8 users?

Gmail is enabled for that user.

Update: Ok -even more confusing. Its working now!! Must be a google backend issue.

 

[durbandave]

Try disable then re-enable for that user. I have had similar issues before and it resolved it.

 

[durbandave]

Yep strange things have often happened.

 

[gregmcc]

Thanks. Was thinking I might have to move to Outlook!