Great service from Telkom.

[Sobersoldier]

I applied for my ADSL line on Tuesday last week and by Friday I was up and running at home with the self install option.

I guess that i'm one of the lucky ones.

 

[The_Unbeliever]

Heh... look at my sig

Lucky you

 

[chiskop]

Maybe time for a change in smiley status?

 

[Sobersoldier]

Maybe time for a change in smiley status?

LOL... I def think so...

 

[rpm]

I applied for my ADSL line on Tuesday last week and by Friday I was up and running at home with the self install option.

I guess that i'm one of the lucky ones.

Good news. I am hearing more of these stories...I think things may be improving (not good enough yet...just improving )

 

[The_Unbeliever]

Maybe time for a change in smiley status?

Done and done.

 

[skoob]

Its really gr8 getting positive feedback about Telkom...so often people moan and groan, but when something good happens, they keep it to themselves.

 

[Gothan]

My line was also installed in less then a week, and I was thinking...good on you telkom, I am a satisfied customer.

But oh no, till that line went down completely, no dial tone whatsover. I spend an hour on that accursed 0800 number without speaking to a single individual (and had to phone froma cell phoned as the phone line was dead, so am expecting a huge bill to come my way at the end of the month).

This started at 5pm on a thursday. The first time I could get through to an agent, was 7:55 the friday morning.

When asking the manager, if someone at telkomw as going to refund me for my cellphone bill because no one picked up, I got a reply that no one will refund me, because I could have gone to a pay phone and logged the call from there.

When I asked him, why a call centre number that only roughly serves about 100 000 subscribers were busy 100% of the time while the normal call centre that servers millions of POTS systems almost answered the immediately, he could not answer.

Finally a great technician showed up and fixed the line, so I am happy ith telkom again, well not the stupid ignorant call centre

 

[sly]

I got ADSL self install in 3 days, Great service from Telkom

 

[Alchemist]

I also applied for self-install ADSL a few months back. My ADSL line was up and running within 24 hours. I was in shock the whole week

 

[skoob]

hehe, I see the trend...you all got self install..

 

[feo]

Mine took 10 working days on selfinstall , not too bad...but thats because I cornered a Telkom techie while he was on th job in the neighborhood and threatened hhim Soprano style if he didn't activate my line ASAP....

 

[Sobersoldier]

My line was also installed in less then a week, and I was thinking...good on you telkom, I am a satisfied customer.

But oh no, till that line went down completely, no dial tone whatsover. I spend an hour on that accursed 0800 number without speaking to a single individual (and had to phone froma cell phoned as the phone line was dead, so am expecting a huge bill to come my way at the end of the month).

This started at 5pm on a thursday. The first time I could get through to an agent, was 7:55 the friday morning.

When asking the manager, if someone at telkomw as going to refund me for my cellphone bill because no one picked up, I got a reply that no one will refund me, because I could have gone to a pay phone and logged the call from there.

When I asked him, why a call centre number that only roughly serves about 100 000 subscribers were busy 100% of the time while the normal call centre that servers millions of POTS systems almost answered the immediately, he could not answer.

Finally a great technician showed up and fixed the line, so I am happy ith telkom again, well not the stupid ignorant call centre

I was worried at first cos there was no adsl light on the modem so i called the call center and spoke to a tech for 1h20min from my cell but he was great and everything was sorted out.

 

[flarkit]

My mate also applied 2 weeks ago, only to be called 3 days later by a Telkom techie, enquiring why they weren't using ADSL yet? Confused, my pal tried to explain that the indication was 4-6 weeks from date of application. It seems that the line was all ready and set up, so he joined WebAfrica and was off-and-away in under 2 weeks after he applied to Telkom.

Not too shabby.