Guys Let's Do something about our Problems

G

Gozzy

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To all of you who's got endless problems of being over billed, slow speeds,

Lets inform ICASA about this, lets stand together and make Neotel pay for their mistakes and not us.

Little rundown of my issues.

No Connectivity in my Area - Signed me up as full coverage.

Getting billed on time every month, but nothing has been done about dozens of logged phone calls about my issues.

I'm not sure if this will work 100% but phoned Icasa Personally and asked them who I need to e-mail/talk to regarding my Neotel issues.

Now I'm sure if they get a lot of complaints from all of us users who are paying (a lot) for their mistakes, something good might come out of this.

Lets give this a shot guys - Canned Neotel about 2months ago, but still getting billed a R1000 pm after my contract was terminated.

I'll in my whole entire life never sign any contract with them again because of this, because I stopped the debit orders and I'm scared they black list me (in the process of buying a house) so kind of forced to pay the full amount yet again for their uselessness.

COME GUYS LETS DO THIS, LETS MAKE THEM PAY FOR THEIR MISTAKES.

E-mail all your complaints to [email protected] and [email protected]
I unfortunately cannot guarentee if this will fall on deaf ears or not, but its worth a shot.

LETS STAND TOGETHER AND TAKE ACTION.


Regards,
Jean
 
@ jeanres.....

I think you work for Notel, cause clearly you are always defending them.

The dude is getting billed for something he is not using, how is that being demanding. In any case we have the right to be demanding, we pay a **** load every month and we expect decent service.
 
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jeanres said:
I am not. South African consumers are just so demanding :)
Click to expand...



Hmmmmm Nope ...
If anything I found found South Africans to be the most CHICKEN about getting what they have paid for.
Oh and yeah I have worked extended contracts in a few different countries...
 
The exact same attitude prevailed when people moaned about the increases on their dstv accounts. I then challenged them to boycott dstv completely - and the response?

"We love our sports too much to even think of a boycott".

So, in my opinion, the SA consumer wants things to be done for him, and not do anything at all, it is just too much effort.

:rolleyes:
 
i am in all the way.. Cant deal with NEOTEL any more. things are getting worst and worst.
 
The reason why I am saying this is because the South African consumer does not do his reasearch before the time.

We always expect stuff to just work / happen and thats not how its supposed to be.

For being billed for something that he is not using. That is too bad... if he did his research first and knew that Neotel would be crappy, same as sentech then he would not be paying for something he is not using. You can not expect a company the size of neotel to be running 110% during the second year of operation. Do you think telkom never had these issues in the beginnig?

Telkom got handed a network by the goverment, neotel did not get any support from them. So think before you complain about crap that is aimed at a company that are actually listening to their market.

We wanted a device for multi user internet, they responded with NeoFlex. Now we try and find fault with this product. Instead of supporting the change and trying to make something better.

We will never be 100% happy. We should be supportive of companies trying new things, sometimes it works and other times not.

As for me wanting Neotels love child? Not true. I just prefer to go directly to the source and complain and not sit around and complain about things here. Because it does fall on death ears. Maybe if you guys take the time and not strip your moer when phoning them they will be a little more helpfull.

Just because I do not make my feelings towards neotel known here, does not mean I am happy or upset with the service I am recieving.
 
And guess what my neotel connection is crappy tonight.. but I do not come on here and rant and rave because its crappy. No I live with it because I did my reasearch :)
 
I actually agree with @jeanres on this one.

I'm also not happy with Neotel, but for what I got, the Lite, as I have no other reception in my area I can't complain about speeds, only the constant and frequent disconnections.
And then there's my other complaint that the Lite device is not supported on Mac which makes my life even more difficult.

I have found out today that the complaints department is now headed up by a new guy. I'll be in touch with him tomorrow and get more feedback. It seems like he is quite aware of all the complaints and is willing to do something about it. Let's see how far we get. Will keep you posted on this.
 
When I signed up I knew that I was in for a bumpy ride, its a new service after all but do you not think that they have had a reasonable amount of time to sort out some of the teething problems.

How about the over billing last year which Neotel did absolutely nothing to rectify the already paid bills when users did not use close to that much data.
Instead they silently fixed it and kept on denying the issue every existed.
In my case I launched several disutes and was promised credit but nothing came of it.
When my usage issue was fixed I found out I was only actually using 3GB of my 10GB, but was billed as high as 15GB before.

The usage tracker is still not up, how this was not done when they first launched the service is beyond me.
A simple thing like a call back would have alleviated frustration for many users, but by not even having the courtesy to call us back when promised just shows how much they are actually trying to sort out the issues.

It is very hard to try and support them when they don't give a damn about customer service.
 
I was billed for data last year which was so high, i sent them a breakdown showing the fastest download speed i get, x 30 days if i downloaded continously still couldnt equal what they said i used. just not possible.

they refused to budge and threatened to list me for non payment so I paid them a ridiculous amount of money, cancelled and moved to Telkom. I love Telkom. Its so warm and cuddly. :)

Unfortunately as with most south african companies neotel was not formed to provide a technological service at a cost. It was formed to be a revenue-generating machine with haphazard service levels driving a product i doubt the owners even understood.
 
jeanres said:
I am not. South African consumers are just so demanding :)
Click to expand...

jeanres is clearly a moron! :mad:
I say that because he'll see his arse soon!

Wait till his connection starts acting up, then we have to listen to his biatching and moaning and then I tell you, you will get f'all support from me!

It'll happen, mark my words!

Neotel gonna bite him nicely.
 
jeanres said:
The reason why I am saying this is because the South African consumer does not do his reasearch before the time.

We always expect stuff to just work / happen and thats not how its supposed to be.

For being billed for something that he is not using. That is too bad... if he did his research first and knew that Neotel would be crappy, same as sentech then he would not be paying for something he is not using. You can not expect a company the size of neotel to be running 110% during the second year of operation. Do you think telkom never had these issues in the beginnig?

Telkom got handed a network by the goverment, neotel did not get any support from them. So think before you complain about crap that is aimed at a company that are actually listening to their market.

We wanted a device for multi user internet, they responded with NeoFlex. Now we try and find fault with this product. Instead of supporting the change and trying to make something better.

We will never be 100% happy. We should be supportive of companies trying new things, sometimes it works and other times not.

As for me wanting Neotels love child? Not true. I just prefer to go directly to the source and complain and not sit around and complain about things here. Because it does fall on death ears. Maybe if you guys take the time and not strip your moer when phoning them they will be a little more helpfull.

Just because I do not make my feelings towards neotel known here, does not mean I am happy or upset with the service I am recieving.
Click to expand...

jeanres said:
And guess what my neotel connection is crappy tonight.. but I do not come on here and rant and rave because its crappy. No I live with it because I did my reasearch :)
Click to expand...

You're kidding right? So what did your research tell you?
That neotel would be unable to keep their promises?
Did it tell you that the product was so unstable it should really not be sold to the public?
Did it tell you that their level of customer service was bad even for our service starved climate?
Did it tell you that the technical side of neotel was to incompetent/useless that it took them 3 weeks to deal with a simple IVR problem?

Crap. They made and are making promises everyday. If they are unable to keep their promises then they should not make them. If what they where launching was a beta product, then fine. I will beta test until the cows come home. I would probably even pay (a reduced amount) for the privilege.

Nope, neotel are more interested in being bbbee compliant and keeping their politically correct "investors" happy, by selling a flawed product backed by poorly trained staff. Yes jeanres I am calling you poorly trained. because if you where properly trained you would know that by now everyone here see's you for who you are. Come out of the closet and take a bit of responsibility for the promises the company you work for has made.

I still have hope for neotel. There is huge potential there, I just cannot overlook the poor service and stunning lack of technical support right now.
If the problems where laid out and time lines given for the solutions to these problems I might have stuck around. But I just cannot handle how every problem I have will be "sorted out in an hour or two", or the fake surprise when I call the call centre because I yet again do not have internet: "really, wow that's strange, lets have a look"... bleh.



gdiza said:
jeanres is clearly a moron! :mad:
I say that because he'll see his arse soon!

Wait till his connection starts acting up, then we have to listen to his biatching and moaning and then I tell you, you will get f'all support from me!

It'll happen, mark my words!

Neotel gonna bite him nicely.
Click to expand...

Nope, dont you get it? He is a neotel rep incognito.. shhhhh. :rolleyes:
 
Let it slide gdiza, the neospy is not worth it. If you read all his previous posts you will see some glaring inconsistencies. Seems to me that he is trying to hijack this thread so let's not give him that pleasure.

Lesson of the day: never trust a dude with a girl's name
 
tr1ple6 said:
Let it slide gdiza, the neospy is not worth it. If you read all his previous posts you will see some glaring inconsistencies. Seems to me that he is trying to hijack this thread so let's not give him that pleasure.

Lesson of the day: never trust a dude with a girl's name
Click to expand...

heh
 
jeanres said:
The reason why I am saying this is because the South African consumer does not do his reasearch before the time.

We always expect stuff to just work / happen and thats not how its supposed to be.

For being billed for something that he is not using. That is too bad... if he did his research first and knew that Neotel would be crappy, same as sentech then he would not be paying for something he is not using. You can not expect a company the size of neotel to be running 110% during the second year of operation. Do you think telkom never had these issues in the beginnig?

Telkom got handed a network by the goverment, neotel did not get any support from them. So think before you complain about crap that is aimed at a company that are actually listening to their market.

We wanted a device for multi user internet, they responded with NeoFlex. Now we try and find fault with this product. Instead of supporting the change and trying to make something better.

We will never be 100% happy. We should be supportive of companies trying new things, sometimes it works and other times not.

As for me wanting Neotels love child? Not true. I just prefer to go directly to the source and complain and not sit around and complain about things here. Because it does fall on death ears. Maybe if you guys take the time and not strip your moer when phoning them they will be a little more helpfull.

Just because I do not make my feelings towards neotel known here, does not mean I am happy or upset with the service I am recieving.
Click to expand...


1st off they did get support. They got the Fiber network that had been laid down in years past with taxpayers money.

2nd off I did my research. And the result of that research was that I had perfect coverage, even confirmed by 3rd parties. What happened to get me so pissed off is that in a 2 hour period they moved the transmitters alignment so that I got almost no signal. That is just plain wrong in any mans language.

Do I support them yes , I pay for a 15GB flex acct. Am I pissed at them , yes , they changed what they promised.

Alll I expect is for them to deliver a service which they promised, Which they are not doing. Again last night , Good signal ( not excellent ) for a while , but with disconnects every 2 minutes. My general feeling is that they have managed to employ people who can do basic setup , but who lack the skill of taking it the one step further.

Why do I post my crap here ? Not to strip my moer , but to warn any other people so they can do their research a bit more accurately and see how bad this company actually is.

This is not a BETA product the same way Iburst had their beta initially. This is being marketed as a FULL product and as such I expect the service and support that that insinuates.

Oh and Jeanres , by your last statement you are actually showing you are lying. Some of your previous statements show you are happy with the service you get.
 
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